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Mkskeys Reviews 224

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TrustScore 3.5 out of 5

3.3

Software company
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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.

Company details

  1. #123 of 129 best companies in Software company

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3.3

Average

TrustScore 3.5 out of 5

224 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

I purchased the software

I purchased the software. Couldn’t get it to install. The error message said all the licenses under the key I was given were already in use.

I called the number it suggested I call. A lady answered and proceeded to put me on hold for 35 minutes while she “looked into things” despite not asking me any questions as to who I was or what was happening. She literally answered the phone and put me on hold.

While on hold with the woman I uninstalled any software I had previously, reinstalled using the link provided and set it all up myself. She hadn’t even come back on the line so I just hung up.

Awful customer service. But the software eventually worked.

6 April 2025

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