Mmilo Modern Furniture Reviews 

409
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Not a great experience unfortunately! Product is faulty but the customer service team refuse to see the issue - it’s blatantly obvious! Such a shame as you buy in good faith and get let down by compan... See more

Rated 1 out of 5 stars

Quick delivery, hence 1 star. Sadly, table was not fit for purpose and somewhat different from online images so I had to return it. The table was £69.99 and it cost me over £26 to return as the com... See more

Company replied

Rated 1 out of 5 stars

Paid for item .. never received item even when receiving two tracking numbers ... finally refunded... the chairs remained for sale whilst they were out of stock ... rubbish

Company replied

Rated 1 out of 5 stars

The delivery was pretty prompt which was good but one of the chairs was damaged and the wrong legs came for all the chairs. I understand, these things happen. When I called the support staff were ve... See more

Company replied

Company details

  1. Home Furniture Shop

Information provided by various external sources

Operating since 2012, we have 7 years of experience in providing high-quality contemporary furniture to clients nationwide. This means that when you come to us for your chairs, tables, tv units, side tables, you can rest assured you’re in capable hands. Our aim is bringing affordable beautiful designed furniture to every home. "Stop labelling, start living". Mmilo is dedicated to ideas and innovation, we create effective solutions for a diverse mix of clients including restaurants, bars, hotels, offices as well as architects and designers. We are passionate about furniture, so we launch new products every month. We are hungry to grow our business which we always recruiting enthusiastic people to work with us. Our approach to a brief is simple: we listen, we interpret, we deliver. the relationships we build are strong, our clients come to regard us as an integral part of their team. We run a best price guarantee too, meaning you’ll be sure to benefit from excellent value for money. We offer big discounts for bulk orders, so the more you buy, the more you save. As well as focusing on providing unbeatable value, we deliver the highest standards of customer service. Our team are available from 9am to 5pm and are standing by to take your call. So that we don’t leave our customers waiting, we hold £5 million worth of stock ready for next day dispatch and our dedicated fleet of trucks operate around the clock. We provide delivery to UK mainland, Northern Ireland, Scottish Highlands or islands addresses. We can send our products to both business and private addresses, ensuring our customers benefit from maximum flexibility. No order is too big or small for us. Whether you’re after one product or a hundred, we are on hand to help. Our furnishings come with a 14-day trial period too, meaning you can enjoy the peace of mind of knowing you can return the goods if they aren’t suitable. To see why we’re the UK’s #1 contemporary furniture company, take a look around our website or get in touch. You can also check out our product range in our catalogue. Above all Mmilo enables you to realise your vision.


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1.1

Bad

TrustScore 1 out of 5

409 reviews

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1.1

All reviews

(409)

1 review in the last 12 months

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Rated 4 out of 5 stars

Great service

Great service. Product as advertised. Even though one of the items arrived damaged they send us a replacement very swiftly. I would definitely recomend.

23 July 2018
Unprompted review
Rated 1 out of 5 stars

Products says in stock ( not in stock)…

Products says in stock ( not in stock) but for sale on retail site at same price near enough as wholesale site , are you a retailer or a wholesaler? It needs to be made clear

16 July 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Mediacity Furniture,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, this is very unusual. We will try to improve this issue for next time.

Thank you for shopping with Mmilo

Take Care,

Ryan
General Manager

Rated 2 out of 5 stars

Seemed very unprofessional and customer…

Seemed very unprofessional and customer service was poor - didn't seem willing or able to help with anything.

16 July 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Eleanor,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and our customer service team were unprofessional as well as unhelpful, this is a very rare case and I would like to get to the bottom of this complaint, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
General Manager

Rated 1 out of 5 stars

Don’t do it

Paid for item .. never received item even when receiving two tracking numbers ... finally refunded... the chairs remained for sale whilst they were out of stock ... rubbish

16 July 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Darren,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and our customer service team were unprofessional as well as unhelpful, this is a very rare case and I would like to get to the bottom of this complaint, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
General Manager

Rated 1 out of 5 stars

Awful product

Awful product, awful Customer Services. Avoid.

16 July 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Kev,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and our customer service team were unprofessional as well as unhelpful, this is a very rare case and I would like to get to the bottom of this complaint, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
General Manager

Rated 2 out of 5 stars

Unfair and inequitable treatment

I know, before even starting to write this review, that Mmilo will reply to say that they have bent over backwards to help me - and in one sense they have, by offering to refund the cost of the white dining chairs i purchased or replace them. This was on the condition that i return them to Mmilo in "a saleable condition". That's where the problem starts. If the chairs were sold to me in a unsaleable condition - which they were - how do i return them and ensure no more damage is sustained in both dismantling them , repackaging them as they were sent to me and then posting them back so as to ensure that no further damage is incurred? The other issue i, like other customers have, is that there were no instructions with the chairs on how to assemble them. Mmilo doesn't acknowledge that this is an issue in any way, but it is a huge issue if you're trying to assemble them and have no clue how to do so nor the right tools to do it. The legs for my chairs are different colours and marked with dark bands. I still have the chairs, as i am unable to dis-assemble, re-package and get them back to my office for posting or collection. A neighbour put them together for me as i am 62 years old. In short, there are a number of companies who sell reproduction Eames chairs. Before buying, check the returns policy and whether they come with instructions or not. My advice, however, is don't use this company unless you're prepared to return the items, and at your own cost, when they're faulty.

5 July 2018
Unprompted review
Rated 5 out of 5 stars

Great chairs!

Really pleased with my 6 Eiffel chairs.
Great light grey colour. They look much more expensive than they were!

11 June 2018
Unprompted review
Rated 3 out of 5 stars

The chairs were lovely

The chairs were lovely, a reasonable price and just what we were after. However it took a long time to receive exactly what we had ordered. We ordered 6 chairs in 3 different colours, 2 of each. But we were sent the wrong colours, and damaged items. After a lot of to-ing and fro-ing, we eventually received what we had originally ordered. They were very speedy to correct their mistakes so I should commend them for that.

11 June 2018
Unprompted review
Rated 1 out of 5 stars

Quick delivery....but

Quick delivery, hence 1 star.
Sadly, table was not fit for purpose and somewhat different from online images so I had to return it. The table was £69.99 and it cost me over £26 to return as the company does not offer free returns!
Frustrating hassle to receive my £69.99 refund as well.
My advice: be sure before you buy. Good luck :-)

10 June 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Vivian,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and our customer service team were unprofessional as well as unhelpful, this is a very rare case and I would like to get to the bottom of this complaint, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan.

Thank you for Shopping with Mmilo,

Take Care,

Ryan
Marketing, IT & Trade Manager

Rated 3 out of 5 stars

Excellent delivery service

Excellent delivery service, but still trying to put the chairs together. Disappointing as we’ve had the grey tulip chairs before with no issues, but getting the cushion on the chair and then the legs is nigh on impossible!!!! A week after getting them, we still can’t use the chairs.

6 June 2018
Unprompted review
Mmilo Modern Furniture logo

Reply from Mmilo Modern Furniture

Dear Lewis,

Thank you for taking the time to post a review we appreciate customer feedback as it helps us to improve our service.

I am sorry you had a frustrating experience with us, and you are unable to use our product. I would like to try and help with your issue, please could you email customer service: customerservice@mmilo.co.uk addressing this matter to Ryan.
Thank you for Shopping with Mmilo,

Take Care,

Ryan
Marketing, IT & Trade Manager

Rated 4 out of 5 stars

Happy with my order

I liked the table that I ordered even though it came damaged. However, it could be that it got damaged once it was shipped, and also Mmilo sent me a replacement straight away.

Good quality, quick delivery.

5 June 2018
Unprompted review

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