OK it's early doors yet, but I opted for the £4 per month 'unlimited talk and text' contract on an e-SIM which was supposed to arrive by email straight away. This didn't happen but a SIM arrived by po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
Good experience, but thought change over from old supplier might have been quicker than it was.
Company replied
Company details
- #86 of 95 best companies in Telecommunications service provider
- #45 of 52 best companies in Mobile Phone Accessory Shop
- #64 of 73 best companies in Mobile Phone Shop
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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Good value but confusing trying to…
Good value but confusing trying to transfer number, said I could do it online but ended up having to ring someone. He was very helpful.
1 May 2026
Reply from Asda Mobile
Hi there, we appreciate your feedback and are glad the value was good. We're sorry the number transfer process was confusing, but happy our team member was helpful in resolving it for you.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Cannot get started yet.Have tried.I…
Cannot get started yet.Have tried.I don't know what to do next, My Grandson will help but unfortunately he is on Holiday.
28 April 2026
Reply from Asda Mobile
Hi David, we appreciate your feedback and we are sorry you're having trouble getting started. We know it's frustrating when you need assistance and it's unavailable. We'll look into how we can improve the experience.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
It just works
8 March 2026
Reply from Asda Mobile
Hi James, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
no sim card
obtained a new phone, ordered a sim card, and after several weeks never recieved it, although the money was taken from my account, after a couple of phone calls and no satisfaction i cancelled the card. quite disapoined.
7 January 2026
Reply from Asda Mobile
Hi Janet, we regret that you did not receive your SIM card after ordering it, and we're sorry to hear about the trouble you experienced.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
ASDA Mobile is great
ASDA Mobile is great. The support staff always sort out your problems and they are so pleasant.
16 February 2026
Reply from Asda Mobile
Hi Jo, we appreciate your positive feedback! We are so glad to hear that our support staff is pleasant and always sorts out any problems you may have.
Best wishes, Ahmed - Asda Mobile.
The call centre sounds like your in a…
The call centre sounds like your in a crowded room I could hear a number of other operators in the background very distracting
23 April 2026
Reply from Asda Mobile
Hi Mark, we appreciate you bringing this to our attention. We're sorry the background noise during your call was distracting. We'll look into this to improve our call centre environment.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
terrible for some reason our rolling…
terrible for some reason our rolling account keeps stopping each month then trying to log into an account is ridiculous I'm being told they don't know my email account etc. honestly waste of time
5 April 2026
Reply from Asda Mobile
Hi there, we're sorry to hear about the issues with your account. We understand it's frustrating when your service is interrupted and you have trouble logging in. We'll look into this.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
App never works
App never works. Recurring payments fails, can’t add cards, service personnel can’t be understood. Waste of time.
7 May 2026
Unprompted review
Reply from Asda Mobile
Hi Lizzie, we regret that you've had a negative experience with our app and service. We'll review your feedback to improve our app and service quality.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Exactly what they said would happen DID…
Exactly what they said would happen DID happen. Very good.
28 April 2026
Reply from Asda Mobile
Hi Nigel, we're happy to hear that your expectations were met! Thank you for sharing your positive experience with us; we appreciate your feedback.
Best wishes, Ahmed - Asda Mobile.
Easy to set up a new account and customer service was very good
Easy to set up a new account and when I had problems transferring my old number the guy in customer service did it for me and was very helpful. Good price too.
4 April 2026
Reply from Asda Mobile
Hi Vaughney, we're happy to hear setting up your new account was easy! It's great to know our customer service team member was very helpful in transferring your number. We appreciate your feedback and that you find our prices good.
Best wishes, Ahmed - Asda Mobile.
helpful andcontructive
4 April 2026
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Reply from Asda Mobile
Hi Jamie, we're happy you found our service a great value, easy to switch to, with great connectivity, and that you could keep your number.
Best wishes, Ahmed - Asda Mobile.
Ordered sim card on line
Ordered sim card on line, needed to speak to customer services who were helpful
17 April 2026
Reply from Asda Mobile
Hi Pierre, we're happy to hear that our customer service team was helpful when you needed to speak with them regarding your SIM card order. Thank you for your feedback.
Best wishes, Ahmed - Asda Mobile.
Great service fast delivery
25 January 2026
Reply from Asda Mobile
Hi Tyler, we appreciate you sharing your experience; we are so glad to hear that you received great service with fast delivery.
Best wishes, Ahmed - Asda Mobile.
Best deal ever 10/10
22 April 2026
Reply from Asda Mobile
Hi there, we're happy to hear that you had such a great experience with our deal. Thank you for sharing your positive feedback; it means a lot to us.
Best wishes, Ahmed - Asda Mobile.
Customer service and price
22 April 2026
Reply from Asda Mobile
Hi there, we appreciate your feedback on our service and pricing. Thank you for taking the time to share.
Best wishes, Ahmed - Asda Mobile.
Support Superb
Support, when needed, is almost immediately available - ie, phone calls are answered within seconds! Puts most support service response times to shame. (and the quality of the support is excellent too!)
28 April 2026
Reply from Asda Mobile
Hi Michael, we're happy to hear that our support team promptly addresses your needs. We appreciate your feedback on the quality and speed of our support services. It's great to know you had an excellent experience!
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Peter, we're happy it was straightforward and easy for you. Thank you for sharing your positive experience; it means a lot to us.
Best wishes, Ahmed - Asda Mobile.
Easy to change over, great value.
Sim card took few days to arrive (5), my number was a bit slow to change back to my original for some of my contacts but for someone like me, who has a bit of a phobia about all things technical, it was quite painless. Love the website, with all the advice available there.
21 April 2026
Reply from Asda Mobile
Hi there, we appreciate your feedback. We're happy to hear that the process was painless, despite your concerns about technical issues. We're also glad you found our website helpful. We appreciate your patience regarding the SIM delivery and number transfer.
Best wishes, Ahmed - Asda Mobile.
I still haven't receive the sim card I…
I still haven't receive the sim card I signed up for as par of my Sim Only contract, despite ordering it a while ago. I now have to extend my current contract and pay more. Not impressed so far. Update: 2 days later. Still no news.
28 April 2026
Reply from Asda Mobile
Hi there, we regret that you haven't received your SIM card and now face extending your current contract. We appreciate you bringing this to our attention. We'll investigate this issue. Thanks for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
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