Lebara Group  Reviews 283

Why the moaners? Fabulous coverage for peanuts. No frills…. No BS…… no £££££ advertising waste of money….. just try them - I love it.

I bought more data for both my phone and for my wife’s phone (because their data seems to be used up very quickly). One month later we both had difficulties with our phones. Without being informed they had turned off our auto renew - so we had no contract. So I spoke to customer services (who are difficult to understand because of their accents). They told me that in my call on 25 september I had cancelled auto renew. I asked for the copy of my phone call under GDPR - but was told I could not have it. I told them that under English law they must provide the copy of the call. He still refused and told me to renew my contract on line. I then made a formal complaint and asked for a complaint reference. I was told it would be emailed to me - it has not been. After I renewed my contract on line I got a message saying that I needed to renew my contract. I contacted them again and was told this related to the original contract. So they informed me that my contract had expired 24 hours after it had - why not inform me 24hours in advance? I asked for all my phone recordings and was told I will get them. I made another complaint and again was told I would get an email-still no email. Customer services are terrible and ignore the laws of this country - do not use this company. I will be moving on as soon as we have found a better company.

paid for 30 days plan but gives 25 days? how is that makes for lebara 30 days?

Very fast to solve my concern. Thanks to Kaustubh Rithe.

I ran out of data ( never happened before) and received a text from Lebara warning me that it was out of data and my plan didn’t renew until 26 th of the month. I tried to buy extra, but was unable to, so I phoned them. Yes. You can actually speak to a real live person! Yashi was very helpful and added data to my plan and I got a confirmation text while we were talking.

Not possible to give no stars.
I ordered a Sim which never arrived. so I ordered another which never arrived, when I called to ask where it was the guy gasped OH MY GOD when I gave my name and then proceeded to say someone else must be using the sim.
This turned out to be false as the guy at lebara had jotted down the number incorrectly.
He sent a sim, when it arrived and I put it in the phone it came up as an O2 sim.
I called customer service and got a very snappy operator who more or less told me to get lost and contact the 3rd party I got the sim from. Ummm, I got it from Lebara YOU sent it to me.
He told me to try in another phone and if I didn't have another phone I'd have to go to a shop to activate the sim, then hung up on me!
Lucky I didn't take a contract with them

THE WORST MOBILE DATA PROVIDER EVER I HAVE LITERALLY NOT SEEN A SINGLE DAY WITH DATA THANKS TO THIS 5H1T SERVICE AND IVE BEEN TALKING WITH CUSTOMER SERVICE EVERYDAY FOR THE PAST WEEK AND NO ONE HAS SOLVED THE PROBLEM PLEASE PLEASE PLEASE LISTEN TO ME WHEN I SAY THIS DO NOT BUY LEBARA

Can't say enough good things about this company.... huge value for money (having previously been with Vodafone)..... again.... been with them 2 years now.... excellent

The data just vanishes! I topped up less than 48 hours ago, and now the entire 2GB I purchased is gone—it just doesn’t make sense! I haven’t changed my usage habits, yet I’m somehow using way more data with them than I did with Sky over 12 years, every month. Lebara feels like a scam. They lure you in with low prices but end up making you constantly top up. Avoid.

Really poor customer service! I took out a SIM only contract that involved a £40 gift card after 180 / 210 days. The promotion was advertised on Martin Lewis website and was a good deal. Did receive the gift card. However filling a lot of phone calls and no luck, I contacted OFCOM. The next day the issue was resolved. Steer clear, there are better phone companies out there who look after their customers. I've left Lebara!

I recently got a sim on a 30 day deal. Great price great perks.... However, customer care a very poor. I keep getting spam calls I was told to contact the TPS. It really annoys me that nothing can be done, I don't know if I will renew my 30 days yet I'm with O2 atm and don't have this issue.

Beware - this company uses deceptive business practices. I purchased a SIM card to use as a one-off while traveling internationally for a holiday. The company then auto-charged me for six additional months, without my permission, with their invoices landing in my spam folder. When I called customer care, they said they couldn’t help me or issue a refund, and that I could dispute the charges via my credit card company. Which I did. After reading online reviews, I see this deceptive auto-charging is a common practice for them. Beware.

I have tried to contact this company via phone and email . No matter what I do the machine says NO to speaking to a human being.
I just want to cancel. That is all I want to do. Been trying for days emails are returned no matter what email address I send .

Firstly, price is great, £3.18 for 30GB for 3 months then £7 onwards with no contract! That's all the positives for now.
Ported my number over from Vodafone direct and I didn't have mobile data for 3 days. A lot of false promises, however, they did send out a replacement SIM and I do now have Mobile data & 5G.
All support staff are foreign so English isn't perfect. I was told I would get a phone call from their complaints team but never did. Fingers crossed there aren't any issues moving forward. PLEASE BE AWARE OF THIS WHEN TAKING OUT A CONTRACT WITH LEBARA. My wife is with ID Mobile, and she moved from O2 direct, no issues with them and she has an eSIM. please consider all options before moving.

Was with Vodafone, but became to pricey,I don’t understand why so many people seem to have had so many problems I have had a great experience.keep up the good work Lebara Thanks.

Lebara has not designed its account management system properly. Beware, your ability to manage your account is thwarted as soon as you add a second sim card. It's rare you encounter such an incompetant company. AVOID AT ALL COSTS.

Real difficulty in obtaining signal for anything. No wifi / data regularly then connects. Cannot send text to existing people previously used. So I don’t think it was wise to move.

Recently used in Europe, but mobile data did not work in Sweden, Denmark and Belgium. When enquired they said no fault from their side. Think twice before you take the sim for Europe.

My account with Vodaphone was coming to an end and Lebara was the cheapest alternative and also used the Vodaphone network. I received confirmation of my order on 13 Aug. On 15 Aug I received confirmation by email that my Lebara SIM was now active. On 16 Aug I received an email saying my number had been successfully ported in to Lebara. It had not been. I called Lebara and explained that my number had not been ported in. They took the details and said it would take 48 to 72 hrs. It did not happen. I called again and was told that the previous call had not been acted on but that this call would be. 72 hrs later the number had still not been changed. When I called the third time, I was told that the previous handler had got the number wrong but this time it would work. On 23 Aug I had received an email with the number I wanted ported-in in the header and asking me for feedback. My old number had still not been ported in so my feedback was quite scathing. Today, 30 Aug, I called again and was told that this had been escalated (implying it had not been escalated before?) It has been over two weeks since I changed to Lebara and people who call my number are being told that the number is not in use. I will have to call all my contacts and tell them to try both numbers until the port in is solved. They are cheap so I suppose you get what you pay for. It is just as well this is my social phone and not my work phone.
Update on 2 September. Over the weekend the temporary number that came with the sim stopped working so I now have a mobile phone that has no number and can only be used over wi-fi on my home network or work network. Called Lebara again and was told I would receive a call back from the engineer to fix it. 5 hours later, I am still waiting for a call.
Update 3 September. Did not get a call back so called Lebara again and was told that the issue would be resolved in the next 48 - 72 hours. 3 weeks without my mobile phone now. I am staying with this out of curiosity now to see how long it will take. I feel sorry for the people answering my calls as they all have the same script but must know that after 6 calls there is nothing they can say that will inspire confidence.
Update 5 Sep: I still cannot use my mobile phone. I called Lebara again today and was told, again, that my issue has been escalated and they are still trying to get my number associated with my SIM. This has become truly amusing for me listening to each handler trotting out the same mantra, "This will be fixed in the next 48 - 72 hours." For fun, I asked to speak with a supervisor but none were available. Due credit to the handlers for sticking to the script even although both they and I know that 3 weeks to have a number ported in is just unacceptable. I have to believe that my situation is unique because no business could survive if it was this incompetent with a lot of customers. I wonder if it will ever get fixed?
Update 06 Sep: Still no number on the SIM.
Update: 9 Sep: Contacted Lebara again and was told by SHASHI that she would call me back before close of play today. This sounds promising but I am still going to keep this going as I think I am in with a chance of getting into the Guinness Book of World Records for the longest time to get a number ported in.
Update 11 Sep: Yesterday (10 Sep) the lady at Lebara told me that my SIM was faulty and I should buy a Lebara Pay as You Go SIM. She would call me back when I had the SIM installed. TESCO did not have the SIM but Morrison's did. I put the new SIM in my phone so that I had both Lebara SIMs. I received the callback and told the lady the new SIM was in and gave her the details. I was put on hold while they ported in my number to the new SIM. It did not work. They said they would call me back when they had resolved the problem. During the night the old Lebara number that had been on one SIM suddenly returned so I now have a Lebara number that is Pay as You Go with no credit on it and another Lebara number that has not been associated with my account. I cannot make calls on either. Today, I contacted Lebara again and told them I wanted to port in my old number. The handler took my details and said it would take 48 to 72 hours! I informed him that OFCOM says it should happen within 24 hours and, so far, you have had 27 days and still not been successful. He noted my previous calls and said that someone would call me back today. Ho hum.

Terrible company!
Custom service always lies about my refund. And never get my refund back!
Avoid!