Lebara Group  Reviews 283

Is this the same company that provides sims in the UK? I notice a few companies tend to have a few listings on Trustpilot, is this to avoid a bad press? Anyway i have had the run around from Lebara agents since February. Very poor😩

No voucher ever arrived.
I am now waiting for a manager to phone me but I am not holding my breath, the customer support from this company is the worst I have ever had my misfortune to experience. I don't believe anything they say. I will be taking my business elsewhere, and would advise others to avoid LEBARA.
UPDATE
We are now in May, and No manager ever phoned and in another chat a promised email of my transcript also never arrived. I think the agents just make promisses to make you go away. Jean-Paul left a message on Trust Pilot stating that an agent would contact me, guess what.

TO:John-Paul Patten
Operations Director

No one has been in touch, why am I not surprised?

So reading the reviews, I'm not the only one that had roaming issues.
Absolutely shocking that they offer you things as compensation that are completely useless.
I just want the money back that I paid for a service that was mis-sold.
I can guarantee I'll get a generic response to this review telling me contact john-paul direct. I will do, then Customer service will try to ring me. Their own lebara sim will block them from calling me. I'll try calling them back and the line will be unavailable.
I must be psychic.

Left feedback on the other lebara trustpilot because it has 5 star's I wondered why I'm the only one having problems.
Set up was easy but the data strength is pants.
Yet again the fake 5g faster speeds isn't at all.
It's taking 25 minutes to upload a 90 second video.
I've been losing signal all together at times rendering the phone completely useless in these moments.
All these networks aren't cracked up to what they say and advertise at all. I'm not getting WiFi to fry my brain with emf that's the goal I believe for giving people crappie service.
Giffgaff is worse so I don't know what to do at this point.

I had a discounted sim with the company for 6 months, and every single month they charged me incorrectly. Each month they offered a refund and assured me they had changed the system and it wouldn't happen again, and each month the same thing happened. They couldn't even get the refunds right - once it didn't come through at all and I had to open a case with the bank, another time a £5 refund came through as two separate £1.99 refunds?! Avoid unless you want the hassle of contacting customer service every month!!

This EU "roaming" with Lebara is an absolute nightmare! It's beyond terrible! Despite their repeated promises, it NEVER works! Don't even bother trying! The customer service team is a joke; they keep saying they'll call back but never do, leaving you stuck waiting on hold for ages, only to start the whole frustrating process over again.

Three of us on Lebara couldn't get roaming to function in two EU countries, while everyone else around us had no trouble at all. We wasted hours and hours on the phone with multiple people, but it never worked! We were left stranded in unknown cities without internet access!

It's absolutely APPALLING service and total FALSE ADVERTISING! Thank goodness we switched to Lyca, where we're not dealing with this nonsense anymore!

Bought via MSE £40 cashback offer July 2023 for my son Finn. A con. Voucher email arrived, but would not open. Cust service said they could not help, as voucher service is outsourced to a cloud company. Reported to MSE as they are con artists. Does not work abroad and coverage is awful.

Very poor service. They say it uses the vodaphone network but data always defaults to 2G service. If you set the service provider to vodaphone, you get 4G, but as soon as you change masts when travelling it reverts to Lebara 2G service. I think it's a con. Customer service don't help, they just keep sending configuration messages that set it up for 2G services. You get what you pay for, and they don't give much.

Terrible company. I joined to get EU roaming. It has never worked in the EU. Despite months of contacting customer service who confirmed all my settings are correct. Customer Service is terrible; they can never understand or fix problems. I am paying for a service i never receive.

For 2 consecutive weeks in Hull, the data connection of Lebara in Hull has been so bad.

I paid for SIM with plan online which has never arrived, it hasn't been solved when I mentioned then forgot all about it as I was working all the time. I use Lebara as my secondary phone just when I need to call abroad. I've had auto renewal OFF but today Lebara took money..renewed my plan! I chatted to customer service so let's see if the refund will reach my bank account! I mentioned never arrived SIM and lady on thw chat asked me for transaction ID it took me time to find it and she wanted to call. I said I can't talk before I'm awaiting important call...she called!!! Then was rude on the phone, interrupted me, didn't let me speak! I couldn't understand everything she was saying either!!! I cut the call because it was awful continued conversation sounding like angry bird telling me off pr something!!! She knew I was waiting for that call...she them called 4 more times even that I rejected!!! I had to block it. Awful company

Until recently I have praised Lebara for service, signal and ease of set up. I had the 6 month introductory offer from MSE and am now on the normal monthly tariff for 5Gb of data.
However........
I was recently in Spain using my phone for "Roam like at home" as is advertised. When at home I'm usually using WiFi and home broadband, so my sim data usage rarely exceeds 2Gb per month.
I received a text from Lebara in Spain telling me that because I was using more data than I usually use at home, they would start charging me. This was despite being well within my monthly allowance and just a few days away from my monthly refresh and top up.
I phoned the helpline which was not easy to understand and was told that I'd been away from the UK longer with my phone than I'd been at home with it, which is completely wrong. The phone helpline was not able to help or sort the issue at all.
I sent an email asking for clarification and used my phone sparingly.
I received a receipt message for the email, but no reply within the specified number of days. I sent a reminder and still no reply. I bought £10 of top up credit in case there was any emergency to deal with, but then turned off my phone until I got back to the UK.
Still no response from Lebara and a worry for anyone who thinks they'll be able to use their full data allowance while roaming. Extremely poor service.

Signed up for Lebara SIM via a MoneySavingExpert special offer. The deal was you would receive a £40 Amazon voucher after 6 months. I am now 9 months in and no voucher despite having chased 5 times. Each time I am told I will receive voucher within 7 days via email, which never happens. I am promised callbacks which never happen. I am told my case is being prioritised which never happens. One customer service agent let slip that this a major issue for Lebara customers since they handed the management of the voucher scheme over to a "cloud" voucher agency, whatever that means! I have been told there is is a big backlog. Their customer service make promises they don't stick to - "I promise you won't have to chase again", "I promise you'll receive your voucher within 7 days" blah, blah, blah. Absolutely appalling customer service. I will take this up with MSE, as they need to know that people who have used their special offers are being ripped off and I shall be reporting Lebara to Trading Standards for false advertising.

I transferred my number to Lebara because there was an offer on that included a £50 Amazon voucher. I never received the voucher and was told a different reason why 6 times. Now returning to EE.

Like Vodafone and ee and O2 and free. Lebara doesn't get me any Internet. I must be owed thousands in compensation. I pay for a service i just don't get. UK is backward country

Fine if you want a cheap SIM. But don't be fooled by the offer of vouchers and cashback.
I signed up with the offer of a £40 Amazon voucher that would arrive after 6 months. It never did. I referred a friend with the offer of a £50 referral fee, once again there has been no payment. I've contacted them a couple of times but have been ignored on both occasions.

Like I say, phone signal is fine, tariff is cheap. But all of the fake offers leave a sour taste and I'll leave as soon as I find an equally cheap SIM because of all of this.

UPDATE: I've now received the Amazon voucher and have been emailed confirming that I'll be receiving £20 of the £50 referral fee (advertised as up to £50). Despite the person going for the more expensive SIM. So feel a bit better about the whole experience, so I'll give an extra syar

I cancelled the one-month SIM within the time limit. Notwithstanding, they still took another month's debit from my account. So a week after unauthorised withdrawal, rang the Lebara Contact No., they assured me that my bank account would be credited (had formerly been given a PAC code and STAC code, in order to cancel). One month on, have still not received a refund. Spoke to the 'online chat' today, they lied and said that my account had been credited in January. It had not. They told me to raise the issue with my bank .... why? when they are at fault. After questions that they could not answer, they cancelled the call. Totally disgusted.
On another note, why do you need my email password?

Lebara mobile is worth getting kicked out of Australia. Telecom Ombudsman must step in.

Sim arrived, but have no infrastructure for mobile data… Customer service is a game.. you ring .. they tag you along .. promise to ring you back … never do!

Took out a sim only deal that offered cashback in the form of a voucher after 180 days. Ive chased it up over 7 times so far and its the same old excuse every time they are refusing to pay out the voucher

do not trust