Moda Furnishings 

THIS HAS NOW GOT WORSE. Moda Furnishings made appointment to collect wrong stuff and deliver correct furniture - Arrived yesterday with more wrong furniture and then refused to collect the old stuff. I am now seeking a refund. First experience: Delivery of garden corner sofa this week - so clearly wrong as it is half one sort of sofa and half a completely different shape and design! so all in all a mis match random set of pieces. I have tried to email, i’ve logged a ticket on the website and also messaged on facebook. No response. This is awful - a lot of money spent on something completely unusable. It also took a lot longer to get this delivery than was stated on the website at the time of order (definitely not the 3-5 days stated). PLEASE PLEASE PLEASE Respond so we can get this sorted out.

My daughter took delivery on Saturday 12th July as we were out. We arrived home Monday to find the order incomplete & the gas fitting for the fire pit table does not fit. I've tried contacting them. Sent numerous emails.....ignored & 3 email addresses returned undeliverable. I've even emailed the delivery company & I'm getting no response. The telephone number when you ring it says incoming calls not allowed. This is an absolute disgrace. Can someone please sort this out.

Whilst the product is good, we have an outstanding query regarding a discount which was promised in email over 2.5 weeks ago, after daily emails chasing we have had absolutely no response . We have also been sent the wrong furniture cover which we have asked to be replaced. NO REPSONSE not acceptable.

***Poor Customer Service***

I purchased a rattan corner sofa on the 26th June with a 3-5 day delivery date being advertised.

The money left my account immediately, but I had no communication from Moda for three weeks, even though I tried to call, email and contact them on social media.

I was so concerned that it was a scam that I email to say I would be raising this as a fraud, whilst also contact my bank.

Then the miracle happened as they contacted me back the next day saying delivery would be the following day.

The delivery took place and I’m very pleased with the product.

If only they had someone at the end of the phone to answer calls or reply to emails to keep you updated.

The fire pit delivered with the table is wrong so the controls don't fit.
Ive tried raising a ticket ,messaging facebook page and emailing but getting zero response.
The furniture is lovely but really need this sorted or we cannot use the firepit at all

I ordered last week and chose them because of good product reviews and the knowledge that the item was in stock and delivery was 3-5 days. Since then, NOTHING. I am so disappointed and worried. I have tried contact through phone and email but NOTHING. Think it is time to see if my credit card company can cancel the order.

Placed an order 2 weeks ago and chose the pay monthly option with Divide Buy. No communication from Moda via phone, email, social media etc. Informed Divide Buy that we won’t be paying any further installments until delivery is made. Have been informed by Divide Buy (not Moda) that delivery is due today. We’ll see….

UPDATE 16.20 - Still no delivery, no communication, nothing!!! Took a day off work to take delivery and still not shown up

Purchased showroom stock on Saturday was advised to collect on sunday. When I arrived the showroom was closed all day. I have now incurred costs for the hire of this. Attended on monday and nothing could be done. Asked for a refund and the request is being ignored. No contact numbers or emails have any response. Customer service is disgusting. Will be reporting to trading standards.

I posted a review earlier and I'm writing to update. The company has not returned any of our emails and the delivery never showed up. We purchased via their 12 months interest-free option, and now that company is saying we have to pay regardless of whether we got the product or not.

Please do not buy from this company, it's clearly a scam.

Order was placed and confirmed on the 6th of July and I haven't heard anything since. I emailed and it bounced back, live chat isn't available, and the phone line has been turned off on the website. I got an automatic reply after placing the order to say a member of our team would reach out to arrange delivery, but nothing… Sceptical about whether I'll receive my order but hoping so as I've heard good things about the quality and the order wasn't cheap.

No contact since order placed of over £1,000. No reply to emails as they bounce back, no answer via telephone as it just says call back later. Now trading as Giomani designs. I didn't get this service when it was trading as Moda Furnishings, bought various items over the years & didn't know Moda went in to administration & took over by Giomani. If any representative is reading this please update me on my purchase or refund me...let me know something & I can change my review.

AVOID. they ignore all forms of communication so unable to return items of poor quality.

Extremely concerned. Made a purchase in store yesterday. Was told the store would be open today to take it away (in store sale stock) arrived today and waited well over an hour, as well as going back to the store several times throughout the day but its completly closed. No contact through any phones numbers found online, the online chat function doesn't work. Emailed 2 seperate email address (one of which bounced back to say my email was blocked??) Couldn't message them on Facebook, no reply on Instagram or tic tok. Checking online about the company their administration extension finished today, have they now stopped trading less than 24 hours after taking my money? Im hoping not.
Avoid this place at all costs, which i say with a heavy heart as they used to be fantastic.

Extremely poorly service. The delivery guys were rude, inconsiderate. The table broke after few weeks, when asked they replied saying we can give £40 back as a goodwill gesture rather replacing it at the first place eventually agreeing to send the replacement table for the sofa set. Delivery booked but never showed up and no one now anwsers the phone or reply to your emails.

No delivery, no number to call, no return on emails or tickets. Reporting you.
23 Jul 25 - they got in touch and said this item was no longer in stock. Offered a discount of £60 off my next item. Asked for a refund and still no reply. That was now 2 weeks ago. Do not buy from this 'company'....if it even is one.

25 Jul....The company did come back and gave me a full refund.

Thank you Moda.

Bought Moda firepit table and 6 chairs 5 years ago £3000.its now falling apart Awfull Ratten called company was told they are new owners soo cant replace but they still use same name 🤷‍♂️ shocking these people basically rob people just a warning when yours falls apart.

Please take notice of all the reviews about this company before making a purchase.I can honestly say I have never ever dealt with such a shambolic company.
There customer service is absolutely non-existent whether you email or try the non-working phone lines.
I eventually got a reply after sending 30 plus emails enquiring about my order saying it would be delivered
on the 9th July but on the evening of the 8th July I got a phone call stating my sofa set was damaged and would I still accept it.
Now waiting for refund before starting charge back via card company,you have been warned!!
UPDATE-16th July
Now over 1 week since I requested my order be cancelled and refund issued to me and also sending a further load of emails chasing my refund I have not received even 1 reply from Moda or whoever looks after their 'customer care'.
Issue now being handled by card provider.As others have stated please avoid this company it just not worth the stress or frustration of being totally ignored by a company happy to take your money and run!!!!

on 19th of june i bought an expensive set of garden chairs with a table and foot stools
since then every week i am told that the delivery is coming next week.
we are the 11th of july and yesterday i was told that Moda does not have my items except the table which came this morning
i refused to accept it as it goes with the chairs that they cannot deliver,
it smells like a scam and i was supposed to receive a call from guest relation this morning but nothing

I’m quite concerned after placing an order today about the lack of customer service. No working phone lines, emails not responding after wanting to change my order after placing it. My emails have bounced back saying they are blocked from their servers and systems. At least have an automated reply Moda saying you will respond to customers. The amount of negative reviews on here are worrying and I wish I’d read these before placing my order. If I don’t hear back from them by tomorrow then I will be contacting my bank to stop the payment.

Order finally delivered - looking forward to unboxing. Despite the lack of communication which was unsettling looks like they are just super busy with the volume of orders due to pricing deals. Somehow try and fix communication with customers so they know what’s happening