Moda Furnishings 

Will not honor a product warrant.

I have an issue with the cushions of our £3500 corner set, and this should be covered under warranty.

All I am told by the customer service, is to get a local seamstress to sort this out, at my own cost.

Disgusting customer service. You should be replacing faulty items under the warranty.

I have been using Moda for years - We just like the quality of the products. I have to say I was worried after reading the reviews; however, our experience was excellent. Order placed and delivered - Well done MODA !

AVOID this company takes your money but goods never received and merchant fails to respond to numerous emails. The phone number is constantly temp deactivated , live chat doesn’t work and even payment providers are not getting a response from the merchant. When trying to log back into my account , get constant “account temp deactivated “ password resets fail instantly advising the link expired. SCAM merchant and reported in all avenues available. Even the confirmed order had someone else’s email address it was sent too, have no way to retrieve the order. It has changed ownership and constantly on main website promoting sale and discount offer extended however the extension clock time increases everyday.

We ordered an outdoor furniture set back in February, when this was delivered four of the chairs and two footstools were missing. We alerted moda to this immediately and they responded and said they had booked in a re-delivery of the missing items. The day before the delivery (over a month after our initial delivery) my husband had a call from customer services to say the missing items were now out of stock so they wouldn't be able to deliver these and would we like some other (non-matching) chairs to go with it instead.
The set was relatively expensive and so we obviously wanted one that matched. After raising this with the customer services contact they did offer to arrange delivery of a new matching set in a different colour as a replacement. We responded on email to confirm the new set that same day (as requested on the phone with customer services) but have since not heard anything back even with multiple chasers. We've tried emailing, raising a ticket, messaging on Facebook all to no avail.
There is no easy way to contact customer services, the phone on the emails and website doesn't work and there has been no responses to our emails since 27 May. We originally raised the issue with Moda on 23 April after the first delivery so cannot understand the delay in responses from them. I would not recommend due to the very poor customer service and issues with delivery of the items ordered.

be patient having got delivery yet been 3 weeks

Awful company. Nothing delivered. Chased and chased via website,calls & finally on FB. Got contacted via FB. Scammers pretending to be their customer service. I wasn't the only one too. Don't buy from them. You'll regret it.

I STRONGLY recommend no one EVER uses this company - I have sent 12 emails and still no response. My delivery was late by 3 weeks, when it did arrive, half of it was missing and what I did receive one of the sofa's had a broken leg.

In addition the delivery team reversed into a tree and caused significant damage.

I cannot get any response from MODA - they are happy to take your money and not deliver..... !

Was a very satisfied customer with Moda Furnishings quality although delivery was delayed months during lockdown but understandable. Have a beautiful set of round settee furniture and fire pit plus other bits and pieces. Wanted to match existing furniture so placed an order just short of £1k at the beginning of May.
Tried to contact company to find out estimated delivery date due to going on holiday. Totally panicked when clicking number on website put me through to a well know car dealer ship and link to email sent me to hello@modafurnshishings(note the spelling mistake).
Looked at Trustpilot and saw the reviews 🙈. After several attempts at contact we rang the credit card provider who agreed to help us to get a refund.
In the mean time company rang to arrange delivery . Asked them not to deliver as order had been cancelled. We had a reply to email the next day and now have money back . Think Moda did actually refund us .
They need to look at their website and customer service . Shame because if the quality was anything like we already have I would be a very satisfied customer.

For anyone that is in the same situation as me with missing items and broken furniture. The only emails I get from a rep called Dara is that it is being investigated and escalated. What is to investigate? Send replacements or refund if you can't.
Does anyone know if there is a legal way to proceed against the company?

I was very worried about ordering from Moda after reading all the reviews and didn’t have a great experience with getting hold of the customer’s service team. However, we have received are corner garden sofa and I am very happy with the quality and the delivery were great on keeping us updated.

outstanding issue for over a month. Incomplete delivery. No phone lines, no responses to multiple emails. GBP 1500 spent on furniture thats unusable. From the state of their recent reviews. Looks like the company is in trouble once again!

I placed my order 31/05/2025

I contacted MODA via their online system as contacting them directly wasn’t an option. I’m normally very cautious when a company doesn’t have a direct number to call them on as people like to hide behind emails. I’ve sent a total of two emails requesting deliver instructions to make sure I’m available as I work Monday to Friday. Both emails have been ignored. My advice so far is AVIOD THIS COMPANY!

Worst purchasing experience of my life. Having ordered a fairly expensive garden furniture set almost 4-weeks ago now, it is yet to be delivered. Despite payment being made and multiple attempts to contact them through email and phone - they have simply made no attempt to respond to my efforts or arrange/confirm any form of delivery. Their phone lines have been suspended and their website live chat simply does not function. I have no faith that my emails are even being read.

I continue to wait on a response while trying to seek a refund in full.

Despite daily chasers and multiple complaints we still have unusable furniture. The set was delivered a month ago and despite paying for assembly in advance it wasn’t put together, there are parts missing and moda have ignored me for the entire month. Avoid this company, they are clearly in trouble.

Can’t get hold of Moda Furnishings, can anyone help with an email address please. Ordered a sofa and taken delivery, thought I was one of the lucky ones but unfortunately not, I am missing a seat cushion and the sofa frame is bent, tried emailing helpdesk but not delivered, tried instagram again not delivered, not happy!!

If we could give 0 stars we would. As previous customers who had twice purchased furniture (before the company went into administration) we went back to order an additional piece. The service was absolutely appalling, we had numerous cancelled deliveries and there is now no way of contacting the Company by phone. I twice asked for the contact details of the CEO and CFO but to no avail, they obviously don’t want contact with customers. I would avoid them at all costs.

Our order of garden furniture delivered on time. But a bit of damage to a chair and they sent the wrong fire pit controls that was for a dining table and we had a coffee table. . After raising many tickets many many emails no response whatsoever the worse customer service I have ever experienced the phones lines are not working I have tried everything and it cost me thousands. I have friends that bought from Moda a few years ago and had the best service but I have been told now they have different owners. I just wish I had read all the reviews before purchasing.

I purchased a garden rattan patio set from Moda in 2023, the order and delivery will process perfectly. I ordered another patio set in March and this experience could not have been worse. I have received late deliveries of part orders and incorrect items. In the last attempted delivery I informed the driver the items were incorrect but he refused to put them back on the truck and told me instead of getting in contact with customer service which I’ve been trying to do for eight weeks. I have been promised callbacks from a manager by phone by message email and social media none of which have happened. I suspect it is a matter of time until the company goes into administration and anyone with outstanding orders like myself loses money

This company never answers the website number nor allows you to leave a message. Therefore if you have a problem you have no way of getting in touch apart from emails which they don’t answer.

I ordered the Toscana Day Bed on 19th May 2025. I received a confirmation email straight away. THEN I read the reviews and was very concerned. However, 2 days later I had a phone call to arrange delivery for 3rd June 2025. The day before delivery I received another phone call and was provided with a time slot. The delivery team were great and very careful with the items and considerate of my property. Everything was delivered on time, excellent quality and in perfect condition. Fortunately, my experience has been a good one so far from order to delivery.