Moda Furnishings 

Avoid this company at all costs. They do not pick up the phone or reply to emails. They have had me waiting 3 months for my order and promised it will be sent on a certain day and not sending full orders and wrong orders also.

We have been messed around for almost 12 months. Moda owe us £180 as due to their incompetence we have paid for a furniture cover twice. Customer service not calling back, promise of compensation and lack of following through.had to wait 6 months for it to be delivered and 4 months for furniture to be delivered. Absolutely fed up with this company. Awful

Terrible experience, paid for a cover for our garden furniture at beginning of May and despite chasing up and sending them queries on the website we still have heard absolutely nothing.
Terrible customer service and service.

Definitely give this company a miss. We had problems with delayed delivery but the worst is the rattan table top has completely disintegrated. I have emailed and sent photos as they ask but no reply despite resending. The phone lines are suspended so no way of getting in touch. I think they are a scam company especially as they give a 7 year guarantee. Go elsewhere

We are returning Moda Furnishings customers. We had purchased a corner sofa set in July 2023 and we were so pleased with quality, comfort and style that we bought a matching bistro set in May 2025.
We were so concerned after reading the multiple awful recent reviews about Moda: we thought we wouldn't ever end up with the product we had ordered.
We were concerned that the telephone lines were not in use and I didn't receive any reply to my email to the local show room.
I did receive a reply from the "hello" email address confirming our order would be fulfilled.
Within a week of ordering I received a phone call from the logistics team confirming our delivery date. The day before delivery I received another phone call, text and email confirming our delivery.
On the day of the delivery we received 2 text messages, an email and live tracking link to follow the delivery progress.
The delivery arrived on time, the delivery service was great and we received our full order.
We are so pleased with our experience and purchase: I wish that others had the service we had received.

Despite several attempts to get our furniture cover delivered we still don't have the goods. They left a message on my voicemail asking (bizarrely) to contact them regarding my order to organise a delivery date - which I thought would have been simply dispatched asap. Now 5 or 6 weeks down and several website forms enquiring about the order I've had no response and been left totally frustrated!! The contact number )which is difficult to find in the first place tells you this number is not receiving calls. Have they gone bust??

Bought some garden furniture last year. All fine. Spent thousands. Some of the covers have faded much more that others (black...now light grey). Only 4 of the cushion covers affected...and not because those are more in the sun...just randomly. We believe they must have not been treated correctly or something. Our very expensive garden furniture now looks terrible after just one season. Have sent various emails and pics and have just been completely ignored. Zero customer service. Don't use!!

I ordered 3 stools in April- they never arrived but my money was taken and has not been refunded despite contacting them 3 times and cancelling the order- always told not yet available!!! Not good enough- my money needs to be returned. DO NOT ORDER FROM THIS COMPANY

I had an issue with my fire pit table and was lucky enough to get Claire to help resolve the issue. The best, and I mean the very best, customer service I’ve experienced in my 53 years on this planet. This is what customer service should be like - I do not have enough superlatives to describe how helpful she was.

We ordered a ratten cube set 5 weeks ago, the estimated delivery time was 1- 3 weeks. After trying to get in touch to find out what was happening and getting different delivery dates and numerous emails and calls from them we finally set a date for delivery. 30.5.25. The cube set turned up as promised and seems to be of good quality. I would have given them 4 stars if they were a little more forthcoming with the problems they are facing. It's a shame because people are saying its a scam and it clearly isn't. They are obviously having serious problems with supplies. Please just speak to customers and explain what the problem is. I don't mind waiting a little longer as long as I'm kept informed.

I got what I ordered in the time I ordered it. So that was good. The best bit was the guys who delivered and installed it all in the wind and rain! They were fantastic. WAJ and H Deol. Great guys, terrific job.

30/05
If I could give zero stars I would.
This company has just called me today (30/05) and told me that my items is not available when delivery is due tomorrow morning (31/05) and has been arranged for weeks.
There is no way to get in touch with them other than by email, and given the short notice of all of this I am to be left with an incomplete set and no resolution. I am going to have to refuse delivery tomorrow and try and obtain a refund. Thankfully I purchased on a credit card so I should be able to get my money back from all of this.
The customer service team were useless, they had no answers and would not help me raise a formal complaint.
Avoid avoid avoid.

Update on 01/06
I was told on 30/05 by a gentleman named Mohammed that I would be contacted within 48 hours to resolve this issue after asking for a full refund and cancellation of the order.
I'm sure it is no great surprise that this hasn't happened. I have been ignored by Moda via email and their phone lines are closed.

Clear issues with this company, as you can see from recent reviews and the discounts.
Order was placed online - the order was delivered incomplete (table and benches missing), the furniture that did arrive was all different colours. The delivery driver realised and called their service centre - we were told we'd hear back shortly.
2 weeks later and we've heard nothing. Numerous emails and tickets raised on their website - phone lines disabled, so no resolution and no way to communicate.

I wanted to return part of the order. The phonelines have been closed and they do not respond to my emails so I am left with an expensive item I no longer require.

Ordered patio furniture which was happily delivered on 19th May however the cover (to protect the furniture outside in rain/winter) was NOT delivered. I created a ticket on their website but….nothing. I then emailed - twice - but nothing, not even an acknowledgement. The phone is not in service so no alternative means of contact. BEWARE!!!!.

The reasoning I am rating Moda with 1 star is simply due to the unresponsiveness of their customer service, we received our (very expensive) furniture with the cover missing, now I was initially ordering - adding the item to the basket etc and got sidetracked Moda then rang and offered a higher discount so obviously I ordered, the code they gave wasn't working so I rang (the number in the bar across the main website) great customer service etc, after the order was placed the number disappeared, a couple of weeks later the order was received but missing the cover and I cannot get in contact with them whatsoever to the point where I have now taken legal action - a shame and unnecessary when a simple email/ phone call could correct the issue! I would avoid for this reason only.

We ordered a gas fire pit set for over £3,000.00 to receive one of the chair legs completely broken and the gas fire igniter button faulty. These things happen so reported to all contact channels available on the same day of delivery (apart from phone lines as they are constantly shut).
This was over two weeks ago now and we have had no responses back and have had to raise a case with American Express to try and get some money back as it seems everyone seems to be having the same issues. The last resort would be driving up to Manchester and it’s getting close to it. How this is able to happen in this day and age I don’t know. MODA SORT YOUR CUSTOMER SERVICE OUT!!!

I bought a large rattan garden sofa set just over 2 years ago for over £4,000 and all the cushions have fallen to bits. They don’t replace them, so you either have to get new covers made at huge expense or buy a whole new sofa set. I was hoping for a better quality from Moda Furnishings.

Terrible. Ordered two furniture sets but then saw the bad reviews so cancelled our order. Moda have taken our money and we have not received the items but despite many emails they still haven’t given us our money back or confirmed the order has been cancelled. They keep asking us to keep the order and they’ll give us money off a future purchase. We keep saying no. The phones are switched off. Do NOT use this company - they take your money and make it impossible to contact them except by email but you don’t get a response for ages then when you do it is not what you asked/wanted.

I have a few pieces of expensive Moda furniture….all in perfect condition except the table top of my Cubo 6 dining set which has gone faulty.

I have contacted Moda using all channels…. ticketing system twice, email, phone (but this is switched off), DM via X and public comment on their X feed…..not had any response in 2 weeks.

I would suggest avoid buying anything from this company….are they going out of business? Their customer service offering would suggest they are.

Very disappointed