MOLE ENERGY LIMITED Reviews 122

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mole installed ten solar panels and a battery for us a few weeks ago. This meets around 30% of our electricity needs on short dull winter days and over 100% on sunny days. Output will no doubt be be... See more

Company replied

Rated 5 out of 5 stars

We had solar panels and a Tesla powerwall 3 installed by Mole Energy in January and couldn't be happier with the service. Communication was good throughout the process, including afterwards and the in... See more

Rated 5 out of 5 stars

Previously had solar panels installed by Mole energy a few years ago, and this time they installed a Tesla Powerwall 3. The install was performed faultlessly by Shane and Connor who went above and be... See more

Rated 5 out of 5 stars

Professional from start to finish. Completed in under 4 hours. Polite and respectful Team. The solar panels look amazing and are pleasing to the eye. We felt we wanted a company backed by a household... See more

Company details

  1. Solar energy equipment supplier

Information provided by various external sources

Mole Energy specialise in award-winning renewable energy solutions for homeowners and businesses. Services include solar PV and battery storage, maintenance, repair and energy switching. Part of Mole Valley Farmers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mole Energy installed our solar panel…

Mole Energy installed our solar panel array. The site was surveyed and full advice was given about the installation. There were a lot of last minute "tweaks" but Mole Energy were professional and patient and honest in all their dealings. There were no extra charges at the end. The installers came when they said and they never tried to sell anything that was not necessary. I had further queries after about 6 months and they did their best to help. I never felt that I was being a nuisance with my queries.

11 July 2019
Unprompted review
Rated 4 out of 5 stars

Supply & fitting were good, but ...

Supply & fitting were good & system has not given any trouble.
Only downside was being pestered by someone claiming that the system needed servicing.
I had not been told that this would be so.
Other users of similar systems from other suppliers did not get this unwanted attention.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent job.

Excellent job.
Quality installation and, though it took a while to find, they sorted out a problematic earth fault without complaint. Happy to recommend.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Salesperson was very professional and…

Salesperson was very professional and not 'pushy like another company. All figures were explained honestly and there was no pressure to buy. Good advice 're the different options available and extras that could help.
There was a hiccup on installation when a subcontractor caused damage to the house. This was dealt with immediately and to a satisfactory standard by Mole Energy. Very pleased with the system and the service. Would thoroughly recommend.

11 July 2019
Unprompted review
Rated 3 out of 5 stars

Mostly positive

Mostly positive. Though there are more layers to submitting meter readings and dealing with different bodies than I was expecting.
Everyone friendly, Fitting was ok, thought pannels were not placed as per initial drawing on one site. Also the position of the control boxes was not in the agreed place. Near, but not near enough.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Great service

They do all the hard work for you to get the best price. Really good service, with helpful advice as well.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Unbiased opinion without a hidden agenda.

We chose Mole Energy as our supplier of ourdomestic PV System as we trust anyone associated with Mole Valley Farmers to offer unbiased opinions and select the right products for us and not the other way round. No hidden agenda, full appraisal of our requirements and a product tailored to do the job. Installed on time and back up service when asked for. Mole Energy are fully recommended.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE
GOOD AFTER CARE

10 July 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thanks for taking the time to review your experience with us, and I'll feed back your five stars to the team! Best wishes, Mole Energy

Rated 5 out of 5 stars

Mole Energy know what they're doing

Mole Energy know what they're doing. They did an excellent job for me. Very pleased.

9 July 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thank you so much for the review Simon, that's great to hear! Best wishes, Mole Energy

Rated 5 out of 5 stars

Very satisfied with the way every thing…

Very satisfied with the way every thing that was done here. your staff and engineers were excellent and very helpful explaining how the system worked and helping us through the paper side of setting up our account. Thank you.

9 July 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thank you so much for the review Mr Moorhouse. We're so pleased to hear that you were happy with everything. Best wishes, Mole Energy

Rated 5 out of 5 stars

very professional and accommodating

very professional and accommodating. Went out of their way to assist when the installation had to fit in with a re-tiling project.

20 June 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thanks so much for taking the time to review us Mike. We're so pleased to hear that you're happy with the experience. Best wishes, Mole Energy

Rated 5 out of 5 stars

Very quick and efficient service. Excellent!

Very quick and efficient service from first contact to installation. Good after care as well when you have a query.
Excellent!

15 June 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thanks for the review Elizabeth, we're always pleased to hear from a happy customer! Best wishes, Mole Energy

Rated 5 out of 5 stars

A most excellent service

Brilliant experience for us, helpful, considerate , polite and professional people at all stages of planning and installation. Highly recommend.

15 June 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thanks so much for taking the time to review us Jo - we're thrilled to hear that you were impressed. Best wishes, the team at Mole Energy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look