Moneris Solutions Reviews 198

Moneris is so easy to work with, we just love them! The best customer service you could ask for, and the lowest fees in the industry.

I’m really pleased with my experience using Moneris. The fees for credit card payments are affordable, and the ability to manage everything online is so convenient. Plus, Jacky, our agent, is always incredibly helpful and ready to assist whenever needed. Highly recommend!

Every time I have required help or clarification from Moneris the team has been nothing short exemplary.

Fast and Easy! And it is really nice to talk to someone not a machine.

First transaction first deposit

we usually have no big issue with Moneris. sometimes we are not aware what we can put through or not. like if someone pays by debit card we cannot refund on a debit card if item has been returned. maybe we should check with Moneris & see if that can be applied. thanks

Jennifer and nick were very professional, took the time and research to give me quick feedback, I can't say my experience with others were great, but nick at sales and Jennifer at customer service made me think that if I keep calling back I will find a gem within your company, guess what I found 2

Updating the equipment
Verygood experience with new equipment

I had a great experience with Moneris's customer service. Their team was incredibly understanding and helped us set up our account and made smooth process . Even when we made mistakes by sending incorrect information, they quickly got back to us and assisted in filling out the right documents. We've been working with Tammy, and she has been excellent—very patient, understanding, and supportive throughout the process. Nicole is also involved in doing the validation to make sure we have correct banking information , Great service overall!"

I am running a franchise restaurant in London, Ontario.

When Moneris sent me a new terminal 3 months ago to replace the out dated old one, gift card function was not activated in the new terminal.

Not a problem, people makes mistake. Call the hot line then found out their sales department was by-passed. As a result, required authorization was missing.

Not a problem. I signed the proper application form and it was at least a month ago.

Just off the phone with Moneris. Guess what. My gift card request was cancelled by unknow reason.

Three months has gone by and I still have no gift card function in my new terminal. During that 3 months, so many calls made to their hotline and hours and hours time on the phone with them.

If you have choice, DO NOT use Moneris.

They will definitely steal your money. If you have a business dont sign up with them! They used to be much better years ago before Covid but now their service is 100 times worst.

absolutely garbage company with sh**ty employees, called the customer service line and got through to an agent who was either not at their desk or chose to give me the silent treatment, absolute incompetence.. for anybody reading this with a vested interest and authority in the company, time and date of the call 5:20pm approx Oct 9,2024

Let's start with a big picture. A corporation account exists, shareholders changed hands and a request to move deposit account from one bank to another bank account requested.
After two weeks the"Risk" department gets involved asking for a void cheque. Void cheque is provided and then they say we are closing the request as new merchant account must be opened as owners changed. Really! You could not have said that earlier and in what century are you providing service? Imagine now the company has 10 owners and every month one owner changes so you want to open a new account everytime one owner is selling shares? Do you understand how unreasonable and backward this process is? Well I guess when two dinosaur of Canadian banking system create this the result could not be any better. Obviously they don't even understand the basics of why businesses are created as Corporation so issues like this is easily handled
transparent to shareholders but I guess not with these old, tired and backward looking firms. The representative when I explained that account is a corporate account just brushed me off saying take it or leave it.
If I could give this a zero star I would. I am moving my business to newer and more consumer oriented companies that understand the dynamics of todays small business.

terrible customer service, I don't recommend Moneris at all.

Yeah ok. I expose you. Don't send me bullsht emails THAT I NEVER ASKED FOR.

This is Tushar from Moneris, a leading payment processing solutions provider owned by RBC and BMO. I was there at your store last week and I spoke to you about the payment processing rates and how we could save you some money.

I understand that you are using Square terminal for payment services. I wanted to reach out to see if you are interested in knowing how we could do to generate savings for your business by lowering your transaction cost while streamlining your payment system.

We can do a pricing analysis if you provide us one month of your processing statement from Square. Our pricing team can conduct an apple-to-apple pricing comparison and provide the details of your potential savings so that you can make an informed decision. The pricing comparison is a complimentary service and there are no obligations to move forward.

Benefits of partnering with Moneris:

Owned by RBC and BMO
24/7 dedicated customer service
Smooth transition with minimal disruption
Next day deposit


Please let me know if I can help.





Thank you,



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Tushar Soni (He / His) | Field Sales

A customer of Moneris for over 10 years, a business decision was made 4 months ago to stop accepting credit cards so we cancelled our Payment processing account. This was simple to do and without a charge. In all 10 years we never had a bad experience with Moneris.

Now our business has decided to accept credit cards again we resigned up. I have to say the process was so simple. Shair was amazing. He was professional and helpful every step. Not that it was the least difficult. It was super efficient and easy. I had to call customer service once because I had overlooked an email that went to my Junk Folder and they were awesome as well.

I have had nothing but great experiences dealing with Moneris for over 10 years with a cancellation and a re-engagement. I was actually amazed at their new processing system. I put through a credit card payment yesterday swiftly and without any issues. Thank you Shair and the team at Moneris for supporting my business with your services.

The worst tranaction processor in the industry; they over charge, terrible customer service, outrageous fees. Use Chase or Square but avaod !oneris.

One star is too high of a rating for Moneris.
Owned my own retail business for over 20 years and just recently sold the business and need to cancel my contract with them. I also cancelled many other services etc with absolutely no issues.
After 4 phone calls I am still unable to cancel my service with Moneris.
Have only spoke with condescending difficult representatives on the phone.
Super frustrating .. I thought I was the customer.

I am experiencing issues with payment on your website. I receive these messages:

"Please enter a valid card number. The number provided appears to be invalid."
My credit card is valid, but the issue persists