Moneris Solutions Reviews 198

Have been with Moneris 1.5 years entered a manual tranaction which is an option on my moneris wireless machine for $ 280 Taxi business to send home girlfriend who lived out of town and a long distance away . I Spoke to card holder received all info including expiry and 3 numbered code on back transaction approved .All good right ? Wrong
Card holder a month later disputed transaction saying i never authorized it and i responded with receipt and i won the case.
(2cnd) dispute, I provided all receipts once again Moneris Decision (lost) .Manual tranactions are risky We can not prove the card holder was responsible i was told.
I asked if manual transactions are risky why does Moneris offer it as an option ? I was told it is my choice you will not be reinbursed and to challenge us will cost $500 for an arbitrator.I am at a loss for words here !

"ALERT" SMALL BUSINESS OWNERS "KEEP AWAY"
I was a Moneris Client for almost 5 years, after paying thousands of dollars in fees, the credit department asked me for my financial statements for the last 3 years including my NOA, I also signed a personal guarantee, as if they were granting me a line of credit. My business is a seasonal business in the field of renting powersport vehicles, my surprise began this season, once we processed the transactions with Moneris, and the money from the sales after a week did not reach the bank account, I decide calling them, which is quite an adventure, because they are hours wasted on the phone, I spent 2 hours trying to find out what was happening, until they finally let me know that they had imposed a 35% retention on our transactions, that is, they would deposit us only 65% of sales and our business has a profit margin of 15%, that is, this season I would have to finance 20% of the operation of my business out of my pocket.

Small business owners stay away from Moneris, if you don't want to see yourself on the verge of bankruptcy like I did.

With Moneris I experienced the worst customer service in Canada, it seems like this company was doing you a favor. They also have the highest rates in the industry.

I swear that if I could give less than one star I would not hesitate to do so.

After signing up for a business account, my bank asked if I'd be interested in receiving information from Moneris due to by business needing portable debit options. I said yes. Before contacting you, Moneris will run a hard credit check and impact your score! Mine dropped 20 points. Then Moneris says that they wouldn't be a good fit for my business as we don't process more than $30,000 in sales via door to door debit. Why run credit before even speaking with a potential client? What a ridiculous system!

Bad Support only money min to them .charge you for support

Shockingly bad support from their eProducts department which is supposed to support their web payment services. They have one guy there, who answers after 2 days and is clueless, unable to answer the simplest questions or fulfill the most basic requests. If you sign up with them, you will have NO support.

Don't sign up for Moneris, look around for trustworthy companies, and don't rush. There is a lack of transparency, commitment, and customer values. The business conduct of this company needs to be investigated. My experience with them has been the worst a customer can have. Contact me at 902-897-6048 before you sign up. Think twice before signing up.

Customer service is useless. You wait 1 hour on the phone and the line disconnects. Then someone finally picks up to tell you they're transferring you. As I write this I'm still on hold.

This company has been holding our money from our small business for over a month. I call every day and they can't figure out what's going on. They told me I own them money. To the account isn't open yet. We've been with them for over 5 years. My rent is due and my employees are now quiting cuz moneris is holding our small business money. Do not go with this company. No one can afford not getting the money from there business for over a month.

I recently had the unfortunate experience of dealing with Moneris, a credit card processing company in Canada, and I must say that my interactions with them left me thoroughly dissatisfied and frustrated. From the outset, my dealings with Moneris were marred by poor communication, unmet promises, and unreasonable demands that made the entire process needlessly tedious and time-consuming.

I began my engagement with Moneris by speaking to Katelyn Annis, who initially appeared attentive and responsive. I promptly provided all the necessary documentation and expressed my urgency to have my payment processing system up and running as soon as possible. Katelyn assured me that my request for expedited service was noted, and she promised that everything would be taken care of promptly.

However, this initial glimmer of hope quickly dissipated as days passed without any communication or progress. After two days of silence, I attempted to follow up via email, only to be met with more silence. This pattern continued for several more days, with my attempts to reach out through both email and phone calls falling on deaf ears.

Frustrated by the lack of response, I decided to escalate the matter by contacting Moneris again in hopes of finding a more helpful representative. While my initial interactions with this new representative, Rishi Raj Singh, seemed promising, it wasn't long before the situation deteriorated further. To my disbelief, I was presented with a contract that contained a clause explicitly prohibiting my business from selling the very products it specializes in. This glaring red flag raised serious concerns about Moneris' understanding of my business needs and the compatibility of their services.

Refusing to sign a contract that undermined the very essence of my business, I pushed back against this demand. Rishi Raj Singh attempted to downplay the significance of this clause, claiming that it was a standard part of their contracts and should be disregarded. It became apparent that Moneris was attempting to strong-arm me into accepting unreasonable terms in exchange for their payment processing services.

Adding insult to injury, after enduring days of miscommunication and unreasonable demands, Moneris revealed that they required an additional certificate that had been communicated to them from the start. It was frustratingly clear that my business, which operates exclusively online and explicitly stated this fact from the beginning, was being subjected to unnecessary hurdles and delays due to their own internal mismanagement.

In summary, my experience with Moneris has been nothing short of exasperating. The company's lack of communication, broken promises, and insistence on unreasonable contractual terms have needlessly prolonged what should have been a straightforward process. I strongly advise any business owner considering Moneris as their payment processing provider to proceed with caution. Until Moneris addresses its internal shortcomings and provides its agents with proper training and understanding of clients' needs, I can only recommend staying far away from this company.

This is by far the worst company to deal with.
I had someone make over 150 transactions in my website using fake cards he got previously.

They then did charge backs of all these transactions. (that's fine)
The crazy part is that they charged me $25 fee per charge back which is resulting in over $2000 in fees.
They said I should have set up better protection, but they set it up with me and mentioned nothing about it at the time.
The fact is that the guy that made the fake transactions "gave" me money, and they took it away and also penalized with a huge sum for something that isn't my fault at all. There is no one to talk to there, they are all very robotic and just follow and say what they are told to. They say it says that in the terms and conditions (probably over 30 pages long).

Stay away from Moneris.

The worst company ever that I dealt with and it has the worst customer service. Numerous time when I was on the phone with them, they would say I would transfer to someone else and the other person would never pick up their phone. Plus when I cancelled my business with them, they asked return their terminals, I did return the terminal intact but they charged me four separate times . I called them to explain the reason, they just excused different things and did not refund me at all. Will never recommend Moneris to anyone!!!!

Absolutely terrible customer service. I have a very similar story to others in reviews. We had to get a new POS machine as our old one broke. This was discussed with Moneris. We received our new POS after it was sent to the wrong place. This error cost us thousands of dollars. No accountability for this mistake. Then, no one ever informed us the old, broken POS had to be returned. They have been charging us for two machines for a year. Again, no accountability for not informing us about the need to return. Instead they blame us and said we should have known. Unwilling to compensate us for any of the money they’ve been overcharging. Also have been charging us for gift card services that we don’t use and they were informed months and months ago. Again, no responsibility for this error. A multi million dollar company ripping off small businesses. They should be ashamed.

We've been using Moneris POS for 4 years and really have no complaints. The rates might be a little higher than some but I found their service to be reliable and trust worthy, and we've never had an issue with our terminal or getting help, i.e calling customer service to figure something out because these machines are not all that straight forward, but none of them are.

I own a gym in Campbell River, BC and was a Moneris customer for over 6 1/2 years. They held back over $7,000 of our money at the outset and would not negotiate on that term. My wife was fed up with their outrageous rates, so we recently decided to go with First Data, who also provided us with a more convenient to use POS machine. Moneris was very difficult to deal with when we went to cancel. Now they are saying that they will not review the refund of the $7,000 plus they originally held back until Dec-2022 - we are at Sep-2022! This is an unconsciounable way to deal with a client, and certainly not a way to potentially win back our business. There is something very wrong with a system that allows these types of companies to get away with this kind of business practice! Based on my experience, I have nothing good to say about Moneris and would never recommend them to another business owner.

Headache since beginning. Avoid Moneris people. Lack of customer service, I don’t think they’re trained well for what they are doing.

please be away from this 100% cheating company, they send me 1 new device and use to send label and pick up or i send them bag the extra machine I called many time to send me label and send some one to pick up those machine they newer send me any label and never pick it up there old and another Machin that I didn't like, I check it last time they charge me about aa year for 3 machine that I never used them cause I have small business and I have just 1 device. I called again today and they say different story and always changing there mind. before they said yea when we don't send you label we have to return back your money and we try! now again they change it and
just about 10 min ago lady told me no we don't return your money! it is cheating clearly!

Awful payment services company that takes and holds money from businesses without their consent. Owned by Bank of Montreal and RBC, service fees are high. Payment technology equipment and products are dreadfully inadequate. The credit/debit terminal machines I rented from them would continually break down interrupting business and money coming in as nobody really carries cash these days. Service technicians would not arrive until next day or 24 hours later at the very least. This frustration dealing with Moneris as a business owner was equivalent to being impacted by Covid, years before the actual Covid pandemic ever existed. I switched over to TD Merchant.