Moneypenny Reviews 

I just want to give a big shout out to Donald C he is always so helpful with our clients when I request Feedback or to onboard a new client and he is a great support for our Intelligent office as well :)

Amber is the most amazing account manager we have ever worked with!! She is a wonderful resource when there are issues, is extremely knowledgeable and always eager to assist when needed! Even if it is after hours :)

Jessica is very responsive to any question or concern we have. She helps make the working relationship efficient and pleasant.

Amber had great follow through. I appreciated her honesty and ability to help me work through the process.

Amber has been amazing to work with, as our new account manager we just love having someone onboard who can be proactive and fast when changes are needed. She has come up with ways to simplify the system to work better for your managers and owners when calling in after hours. As of today, we truly enjoy working with her and everything she has implement for our company.

Amber is always very responsive and helpful. Since we started working with Amber our Voice Nation experience has improved dramatically.

Amber Johnson is excellent. She listens to my request and tells me how VoiceNation can implement my request.
She always responds quickly and has a positive attitude.

Amber has been so extremely helpful for our VoiceNation transition. Recently helping us to understand our bundle and how it works. Amber is proactive in resolution.

I am never impressed with a company that makes it difficult to cancel service. I am now trying for the third time to cancel my voicenation service. No one ever gets back to me.

Today I spoke to a customer service rep who claimed that there is a 30-day cancellation policy - which is absolutely not what their website says.

Jessica has been such an asset since we have started using VoiceNation. Anytime I have had an issue she has jumped in and taken care of it. Her customer service is unmatched. Thank you Jessica!

My first month after signing up, they overcharged me for excessively lengthy calls. Multiple calls described as "Dead air" lasting up to 105 seconds. I can understand 15 seconds and hanging up, but at least 12.75 EXTRA minutes of listening to dead air and charging me for that. Also, my office is closed on Fridays, so the script for Friday reads "The office is closed. Please call back during normal business hours." Calls on Fridays could last 5 whole minutes just to say those 2 sentences. I tried to address these overcharges with customer service multiple times. They just ignored my concerns. Like they purposely made the calls last longer to charge me more.

5/1/2024 Update: Thank you, Voicenation, for looking into it further and for making it right.

Very patient, professional & pleasant

Great sales and onboarding teams, very friendly and knowledgeable. Everything was seamless and well organized. Excited to use the service to give a better experience to our customers!

Lauri and Bailey Shepard were wonderful in making sure they understood my questions and did everything they could to help. We are a new customer with Voice Nation and the only thing that I regret is that I didn't make this switch sooner! Wonderful customer Service, the operators are always sweet and the portal and App are incredibly informative and user-friendly.

Our experience with voicenation has been excellent. Jessica is top notch with her customer service and support! Jessica was extremely helpful in setting up our on-call routing in a very efficient manner for our providers.

We also enjoy the flexibility and ease of use of the dashboard. We are able to easily update our on-call schedule for any changes.

The sales and setup process have been very simple and easy. The communication and responsiveness by Chris, the salesperson and Lori, the account set up person have been exceptional

I have been working with Marti Ramirez and it has been an awesome experience. Everytime I reach the reply is almost immediately. He continues to check on the account and let me know the status and helps to decide if the plan is correct. I have spoken to others at voiceNation but Marti is the one I chose because it is the above and beyond care that I truely appreciate. Many thanks and a HUGE gratitude for Marti!!!!

Aloha,

Recently signed up for VoiceNation to enhance our menu of services and customer communications through VoiceNation's answering services. They provided a white glove service and tailoring of our scripts, tracks etc. Do not have enough good things to say about VoiceNation's services.

Voicenation came highly recommended and did not disappoint! They were super helpful in my onboarding and I can't wait to use this service to better serve my clients and referral partners.