Moonlit Jewelry 

The product itself (projection bracelet) is absolutely great! It's a very meaningful gift..
I had issues with delivery taking a long time, but the customer service kept me up to date with it. It was definitely worth the wait!

I am so pleased with my necklace in memory of my beautiful Labrador Molly. I will treasure it. It was presented beautifully in a box with a light which was a lovely touch. My daughter loves the necklace so much I have ordered one for her too. 😊

I phoned up over a week ago and got told it would be resent as an priority with the house number and ever since I’ve called no answer I’ve emailed no answer, all multiple times, and it hasn’t moved since being returned!

There was a big delay with my order due to Royal Mail losing it, however, the customer service from start to finish was excellent.
Mica ensured that I was kept in the loop daily and got me a second order sent out as an apology of inconvenience.
I have now received both orders and honesty they are beautiful.
Such a lovely company, thank you so much x

My daughter had a problem with the first necklace... no worries it happens ....but I always judge a company on how they handle the situation from this point on. There was a shipping delay but I was kept updated every few days usually by Angela and I now have the replacement.. 100% the kind of service I am happy with.

I have ordered twice from Moonlit and have been very happy with all products, 2 necklaces and 1 keyring. I had an issue with one of the necklaces but contacted them and received amazing customer service and instructions on how to resolve the issue. The price is reflective of the product received. I was happy with the quality of the products.

Based on other reviews here I can see there will be no point wrangling with this company for a refund. The item was ugly, lightweight and dull. This item was not made in the UK, I suspect dropshipping given the amount of time it took to deliver from the UK... TO the UK. No refund also suggests overseas shipping.

Ordered "express delivery" over 2 weeks ago - still not arrived! Too late now to give as I had to buy an alternative gift, so if it ever does come - it will have been a complete waste of money. It's been "in transit" now for nearly a week on the tracking - god knows where it is! Order with caution.....
UPDATE: It finally arrived, far to late to be used for what I had ordered it for.
It was very cheap quality and you couldn't see the image (4 people tried and non could?)
I am asking for a refund.

I ordered a dog keyring to remember my dog that has recently passed. The quality is better than I had expected and was in a lovely presentation box.
When it had arrived it didn't have the engraving on the back but before I had checked my order to make sure I had done it properly, I had received an email from them apologising and letting me know they are rectifying the issue.

Throughout this whole process I was emailed with updates regularly, the customer service and communication is excellent and would be more than happy to shop here again.
Thanks for the service!

We ordered a Cat playing with Ball bracelet from Moonlit Jewellery, we got constant emails giving us updates and when it was to be posted to us also when it should arrive, after it had arrived they even asked us if we were happy with the product, it was fantastic, and looked beautiful against the black background of the presentation box. I would not hesitate to order from them again, Thank you so much for a beautiful product.

Ordered a lovely necklace with a heart pendant with a picture of my kids in for thier mother.

I was more than happy with the item when it arrived and in a lovely presentation box.

My kids mother absolutely loved it and would happily order again.

Delivery can take some time though so order in advance, but it was delivered in the timeframe specified.

this is the 2nd time I’ve ordered from Moonlit Jewellery and another great service. Many thanks.

Amazing quality, took about 9 or 10 days to arrive but even the gift box it came in was just top quality, I ordered a animal pendant necklace and I'm so so happy with my order!

lovely jewlery

I do really love the necklace I purchased, Now I will have my baby doggy with me all the time, which is what I wanted! Necklace does look very elegant and the picture is quite clear. The customer service is very good, questions has been answered very fast, very polite and friendly team.

Thank you for my necklace!

Regards,
Ernesta

So I've order twice from Moonlit and they have good customer communication. I've ordered the custom keyrings for my pet dog. Quality is really good but I'd recommend putting a clear film or tape over the images to protect them from fading.
Give plenty of time for your custom jewellery..minimum 3-4 weeks ..
Overall very nice product..I will probably order again...

Can’t fault this company for service. After an issue with postage Angela quickly helped out and reordered my jewellery. I ordered the moon stone necklace, earrings and ring and they are beautiful. Thank you for your excellent service

I orderd 3 necklaces that have a projection photo in them I must say from ordering to delivery and the customer service was amazing very quick and helpful reply I even had a phone call and the girl was so helpful the jewellery is one of the best things I have orderd ever I can see all 3 photos perfect and now I can see my gran everyday I even think they could be charging more for the items as so much time has clearly went into these it was well worth the 2 week wait and I must say it arrived at the estimated time thankyou again moonlit jewelry I'm sure you will bring loads of happy memories to lots of people .x

Ordered a silver fidget ring, arrived within estimated delivery. Item was well packaged.
The ring is absolutely stunning & the light up jewellery box shows the ring off.
I'm sure but daughter will be thrilled

The best gift ever👏simple and memorial😊

I placed an order on 13th Feb, still don’t have it. They have been looking for it for over a week. This was a gift which was now very late. I requested a refund but they seem to be point blank refusing to refund. They offered to make a new one, I declined and again asked for a refund - they keep saying no. Not sure if this is a legit website or not but I wouldn’t recommend ordering from here.
Edit to respond: Charles, as I told your customer service, I’ve had to buy another gift now as the item never arrived, I don’t want two bracelets. Regardless of who is at fault (you or courier) I have lost money and don’t have a product, as per the Consumer Rights Act 2015, I am entitled to a refund. I am contacting the relevant authority to look into this further.
Edit: Trading Standards have confirmed I am entitled to a refund. Company still refusing to refund based on "their T&C's".
Not bashing your company, just allowing others to know about my accurate experience so they can make an informed decision. Based on your policy, I should receive a refund next Friday then. However, I bought a product 30 days ago, thats when you received the funds, that's the Trading Standards conditions. Your conditions are - Receive money, dispatch product 7 days later, then wait 30 days from the time of dispatch NOT from the time they purchased. That is problematic. Yes, you've emailed when I've chased this up. And as for calls, I've been called 4 times to ask me to remove this review. Your apology was a £10 store credit. Then you reported me to Trustpilot for a fake review because I told you I wouldn’t remove.