Moonrakeronline Reviews 389

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their satisfaction with items like radios and antennas. Many people praise the efficient delivery service, often mentioning quick dispatch and well-packaged goods. The service is consistently described as outstanding, with consumers appreciating the helpful and knowledgeable staff who provide fast and friendly assistance. The ordering process is also seen as easy and straightforward. However, some customers were dissatisfied with issues related to delivery, such as missing items or delays, which they attributed to the courier services. A few other people also felt that some products arrived with damage or were not as described, specifically mentioning issues with a "b-grade" item and an antenna that was not correctly assembled.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent build quality, with... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and exceptional... See more

Order

Consumers find order to be positive, highlighting the ease of online ordering and quick fulfillment. Many... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team we... See more

Company replied

Rated 5 out of 5 stars

I pushed the button on a new Yaesu FT-710 and power supply bundle around lunchtime on a Thursday. Not really expecting it to arrive the next day as the websire said that they couldn't guarantee it th... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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1-star

Replied to 91% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Alles io

The order was delivered quickly. It was exactly what I ordered. Tip: Make sure to check that you really have the right Anytone 4m bundle :-)

26 March 2026
Unprompted review
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Reply from Moonrakeronline

Great thanks for the revised review Stefan :)

Rated 5 out of 5 stars

It's always a pleasure to shop with…

It's always a pleasure to shop with Moonraker. My package arrived quickly and in pristine condition. The quality of the flexweave wire on face value looks great. I am looking forward to constructing a new antenna or two very soon!

24 March 2026
Unprompted review
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Reply from Moonrakeronline

Brilliant thanks Stuart - Appreciate the review

Rated 2 out of 5 stars

was sent incorrect order with parts …

was sent incorrect order with parts missing remains un resolved arrived on time
would not rcomend for a major purches ok for minnor itams

11 March 2026
Unprompted review
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Reply from Moonrakeronline

Sorry Francis for issues with your delivery - please provide further information so we can resolve the situation for you

Rated 3 out of 5 stars

Fresh footprints

My first purchase from Moonraker was not quite a great experience, firstly, the antenna grub screws are too big for the extension pole as I bought it for my attic, secondly the delivery charge is a bit pricey. The antenna came in original packaging which was good. All said though as this was my first purchase from Moonraker, I guess theirs always teething problems, however I do expect to buy from them again.

16 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the review Eddie - sorry about the grub screw issue - please contact us if we can help you further ?

Rated 4 out of 5 stars

Generally my preferred supplier from…

Generally my preferred supplier from the 'big three' as they often have slightly different stock available at great prices. Ordering online is a breeze and their delivery, although sometimes a bit expensive, is really good.
My only criticism is around the manner and approach of some of their team - they seem to range from incredibly helpful and friendly to the polar opposite. If you don't need to email or call them you'll not encounter this lottery.
All-in-all I like what they do and would like them even more if they managed to put some clear water between themselves and the other two big players.

13 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for your honest review Paul - maybe a team talk is in order - appreciate your time in making a review - Cheers

Rated 5 out of 5 stars

Great Service

Ordered the “Sirio Monsoon” well packaged, good communication regarding delivery was provided.
Everything was ok with item when checked, unable to assemble & deploy due to health issues for now.
Overall a great order experience
Andy 2e0sel

16 March 2026
Unprompted review
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Reply from Moonrakeronline

Thanks Andy for the review - get better soon

Rated 5 out of 5 stars

Quality service you can trust

Great site you can purchase all your radio equipment from the staff are very knowledgeable if you have a problem the staff are always ready to help why go anywhere else when you can get all your radio needs at Moonraker the staff are very patient and ready to help I will be purchasing more items in the near future thank you for your help and great service happy customer every time.

16 March 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Mark for a fab review - appreciate it !

Rated 5 out of 5 stars

Our club recently purchased three…

Our club recently purchased three TMF‑1.5 30FT Heavy Duty Fibreglass Telescopic Masts from Moonraker for our field day operations, and the entire experience was outstanding. Justin and the team were very helpful.

The masts themselves have met our expectations. They’re robust, easy to deploy, and provided excellent stability throughout the event. It’s obvious that Moonraker take real pride in the quality of their products and the service they deliver.
GX3VRE C&DARC

12 March 2026
Unprompted review
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Reply from Moonrakeronline

Hi David that's a great review - much appreciated thanks a lot - appreciate it !!!

Rated 5 out of 5 stars

Moonraker is definitely the new truck…

Moonraker is definitely the new truck king. Amazing shop and never let me down for any ham and CB needs. I've brought rigs, cables swr meters over the years and they're first class.

21 March 2026
Unprompted review
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Reply from Moonrakeronline

Cheers - Thanks a lot Chris

Rated 5 out of 5 stars

Fist class service

Fist class service from website, ordering and swift postage. Products where top class

10 March 2026
Unprompted review
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Reply from Moonrakeronline

Great thanks Paul

Rated 5 out of 5 stars

Excellent service

I am a fairly recent amateur operator. I have bought lots of gear (as you do!) from Moonraker and have had excellent service on every occasion
They have a great range and competitive prices. They are always ready to talk and offer advice and guidance too. I have particularly appreciated that as a relative "newbie".
Things do not always go perfectly. A measure of a business is how it rectifies things when this occurs. I cannot fault Moonraker here - I have had a couple of issues which have been very satisfactorily and quickly resolved.
eg I recently acquired a(nother) new radio! The mic was faulty - Moonraker quickly tried to troubleshoot but when this failed sent a replacement straightaway.
Keep up the good work!😃

13 March 2026
Unprompted review
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Reply from Moonrakeronline

Great thanks a lot - appreciate the time to take to make the review - Cheers :)

Rated 5 out of 5 stars

Moonraker is extremely helpful when you…

Moonraker is extremely helpful when you telephone them, they go the extra mile to help you , I will continue to make purchases there and love dealing with them

19 March 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Gary - appreciate the feedback

Rated 2 out of 5 stars

conraker

i find it discusting that i have to pay ten pounds for delivery and they cant be arsed to dispatch sameday even though it was ordered way before 2pm i would try somewhere else first next time i trust there products and are always as described but constantly let down by there shabby delivery arrangements

16 March 2026
Unprompted review
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Reply from Moonrakeronline

Hi Korky sorry about your experience - please send me your order number or details so I can investigate further

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