Ordered my dress from Mooyius, it arrived in about 2 weeks. Dress is just as in the website, excellent quality and beautiful. It’s the first time I order from this website and my experience so far is... See more
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See what reviewers are saying
This company sucks!!!!! The quality of the clothing looks like you picked it up at Goodwill. Forget about returning it. They merely reply. but do not respond to your actual question. They must use A... See more
Company replied
I love the dress I ordered but it only came in black. When it arrived, it fit perfectly and was beautifully made. They immediately made this dress in other colors so I reached out to exchange and they... See more
This is a total scam. The clothing arrived looking very different from the website. The sizing was way off and the quality was terrible. Customer support nonexistent. Returns very difficult and... See more
Company replied
Breach of guidelines
Grest customer service and responsive!
Grest customer service and responsive!
6 March 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I ordered a dress over a $100 US…
I ordered a dress over a $100 US dollars from their website, the item was out of stock and I never received anything. I also paid $30 for shipping. I contacted the seller over 7 times since my order placement in January. It’s now March and I have been going in circles to receive my money and/or know how I can get credit to purchase something else that ships within 24hrs. This is absolutely ridiculous and I would NEVER RECOMMEND ANYONE TO BIY FFOM them AGAIN. Extremely unprofessional and they still have not refunded my money or shipped me anything
5 March 2026
Unprompted review
Reply from Mooyius
We are deeply sorry to hear about your extremely frustrating experience with your order and the lack of resolution you've faced. We take this feedback very seriously and want to resolve this for you immediately. We've checked our system using the review ID you provided, but we couldn't locate any matching order. To help us find this quickly, could you please reach out to us via email with the email address you used to place the order and any order confirmation details you might have? This will allow us to locate your order, investigate the issues you've raised, and work with you to find a fair resolution.
Our email : support@mooyius.com
Mooyius Team
So call retailer took my money and…
So call retailer took my money and never told me the item was not in stock until this year! I ordered the item back in September 8 2025 MY76179 I have given the order number and date numerous times and a response of a discount I have stated I do not want any more default clothes because I have had numerous problems with your so call merchandise I am demanding my money back on the product you never delivered to me This is my forth time requesting! You fell short and not me
8 September 2025
Unprompted review
Reply from Mooyius
We are truly sorry for the repeated issues you've faced with our merchandise and the difficulties in getting your refund. The fact that we failed to inform you the item was out of stock and delayed your refund is completely unacceptable, and we take full responsibility. We have processed your full refund, and we are taking steps to improve our inventory management and customer support. Thank you for your feedback, as it helps us improve.
Mooyius Team
Never received my dress after 3 months
Never received my dress after 3 months! I asked for a refund 3 times, and they continue to ask me to select a new dress. I finally had to reach out to American Express to resolve. DO NOT SHOP HERE.
30 December 2025
Unprompted review
Reply from Mooyius
We are deeply sorry for the frustration this has caused. We understand how disappointing it is to wait for an order that never arrives and to face obstacles when seeking a refund. Since we couldn't find your order with the review ID, please email [support@mooyius.com] with your order details. We'll immediately help you resolve this issue and ensure a smooth experience.
Mooyius Team
Very Nice.
I have purchased A item that did not work out for me so I contacted the company by email. What a quick response I got. and what a wonderful customer service did I received, I couldn't be more happier with the company I dealt with. the item was beautiful simply beautiful. The material was awesome, Just way too small for me, but the company took care of it very fast in a timely manner. Very very satisfied. I did not go wrong purchasing from the company.
17 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Still waiting on refund
I purchased two jackets and upon receiving them which took longer Tgat expected to receive they did not fit. Attempted to return such items, and was told that it would take 6 Months to get my money.. this was back in April of 2025 .. and guess what I still don’t have my money. They offered to exchange or give me 30% towards another purchase. If I spend money and the item does not fit, I should be able to get my money back.
28 April 2025
Unprompted review
Reply from Mooyius
e are deeply sorry to hear about your extremely frustrating experience with the return and refund process for your jackets. This is absolutely not the level of service we aim to provide, and we take full responsibility for the delays, the lack of communication, and the overall disappointment you have endured.
We understand you are still waiting for your refund, but unfortunately, we are unable to locate your order details using only your review ID. To assist you promptly and resolve this issue, please contact our dedicated support team at [support@mooyius.com]. When you reach out, kindly provide any additional information you have, such as your full name, the email address used at checkout, or the approximate date of your order, so we can locate your account immediately.
We are committed to making this right for you and will prioritize your case to ensure a full and fair resolution.
Mooyius Team
Clothing was cheap and not as depicted
Clothing was cheap and not as depicted.
To return, it cost too much and had to fill out customs slip. Too difficult
16 February 2026
Unprompted review
Reply from Mooyius
We are truly sorry for the terrible experience you had with our product and service. This is unacceptable, and we want to fix this immediately.
We cannot find your order using the review ID alone. Please email us at [support@mooyius.com] with your order details (name, email, or order date) so we can resolve your return and refund right away.
We hope to hear from you soon.
Mooyius Team
Awful customer service
Awful customer service - do not buy from this website it’s Chinese crap and they won’t let you return it and get your money back so DO NOT BUY from them.
27 February 2026
Unprompted review
Reply from Mooyius
We are deeply sorry to hear about your extremely disappointing experience. This is absolutely not the level of service or product quality we aim to provide, and we take full responsibility for the frustration and inconvenience you have endured.
We want to assure you that we have processed a full refund for the problematic item you received, and it should be reflected in your account shortly. We understand that this does not undo the time and stress this has caused you, and we sincerely apologize for falling short of your expectations.
If you have any questions about the refund timeline or need further assistance, please don't hesitate to contact our support team at [support@mooyius.com]. We hope this helps to resolve the situation for you.
Mooyius Team
Do not buy anything from this company
Do not buy anything from this company. It’s impossible to return the cheap stuff they send because it cost more than the ugly dress they send. Please do not get scammed like I did.
26 February 2026
Unprompted review
Reply from Mooyius
We are deeply sorry to hear about your disappointing experience with the dress and the return process. This is absolutely not the level of service or product quality we aim to provide, and we take full responsibility for the frustration and inconvenience you have endured.
We understand you are trying to resolve the return issue, but unfortunately, we are unable to locate your order details using only your review ID. To assist you promptly with your return and refund, please contact our dedicated support team at [support@mooyius.com]. When you reach out, kindly provide any additional information you have, such as your full name, the email address used at checkout, or the approximate date of your order, so we can locate your account immediately.
We are committed to making this right for you and will prioritize your case to ensure a smooth and fair resolution.
Mooyius Team
When I ordered this dress for my wife I…
When I ordered this dress for my wife I asked could it be here by February 20th and it was I really appreciate it and my wife loves the dress
6 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Update
I ordered an elegant jumpsuit from them. My intent was to wear it to a formal affair. The item arrived and was quite pretty, much as pictured. I typically wear a size 4 so ordered this in small, which is their size 4-6. However, the jumpsuit was EXTREMELY large on me. The alterations alone would have cost at least $150. When I ordered this jumpsuit, I was not aware the company was in China...my mistake for not having checked customer reviews! They did give me instructions on how to return and said I would be responsible for all shipping costs, taxes, etc. I took the jumpsuit to FedEx today and learned it would cost me over $200!!! The item cost approximately $149 so it makes no sense to return for a refund. My hunch is most customers that are seeking a return end up instead stuck with an item they cannot wear because return shipping is cost prohibited. This company should provide clarity on their location BEFORE an order is placed. Potential customers need to do their due diligence before ordering. I ordered the jumpsuit on 2/6/26, received on 2/14, and notified the company on 2/15. I received approval to return on 2/25/26. I attempted to return it on 2/26/26 which is when I learned of these return prices.
2 26/26 Update to my Mooyius review: The company has responded to my review and has now offered to refund the money for my purchase and does not require me to return the item due to the excessive shipping charges. This was totally unexpected. I greatly appreciate their prompt response and the integrity they have demonstrated.
4 February 2026
Unprompted review
Reply from Mooyius
We are deeply sorry for the frustration and unexpected costs you’ve encountered with your jumpsuit return. We understand how disappointing it is when a product doesn’t fit as expected and the return process becomes so costly.
To resolve this fully, we have processed a full refund for your purchase, and you are not required to return the item. This eliminates the need for you to cover any expensive shipping fees, and we hope this helps to restore your confidence in our brand.
If you are satisfied with this resolution, we would be grateful if you could consider updating your review to reflect the outcome. This helps other customers make informed decisions and allows us to continue improving our service.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Mooyius Team
BUYER BEWARE
BUYER BEWARE! Their simple return policy is a farce. I bought 2 dresses. I received one that didn’t fit. Beautiful, but not meant for broad shoulders and curves. The other never even shipped. When I reached out to Rey the dress and inquire about other dress, I was informed it was out of stock. At that point they started trying to bargain with me. I am still trying to confirm my refund. You will lose money if you purchase from Mooyius.
23 February 2026
Unprompted review
Reply from Mooyius
We are deeply sorry for the frustration and disappointment you’ve experienced with your order of dresses from Mooyius. We take your feedback very seriously and want to resolve this for you right away.
To help us locate your order, verify the refund status, and assist with any return requests, we kindly ask you to reach out to our dedicated support team at [support@mooyius.com] with the following details:
Your order number (if available)
The email address associated with your account
The date of your purchase
Our team will prioritize your case and respond within 24 hours to ensure we make this right for you.
Thank you for your patience and understanding. We hope to restore your confidence in our service.
Mooyius Team
Great Customer Support
My initial purchase didn’t work for me but when I reached out to customer support and made my way to interacting with a real person, my issue was immediately resolved with an acceptable solution. They seem quite committed to ensuring their customers’ expectations are met and I wouldn’t hesitate to order from Mooyius in the future.
26 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Great Customer Service
What made my experience great was that I received a quick and clear response from customer service. The agent was very helpful and even asked for measurements to ensure I received the appropriate and correct size.
25 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
Dreadful
Dreadful. I received 1 out of 3 items, did not like the fabric on the one i did receive. one month and i still have not received a refund. Customer replies are so bad, some don't even make sense.
25 February 2026
Unprompted review
Reply from Mooyius
We are deeply sorry for the frustration and disappointment caused by your order experience—from only receiving one out of three items, to the unsatisfactory fabric, and the long delay in processing your refund. This is completely unacceptable and falls far short of the standards we set for ourselves, and we sincerely apologize for the stress this has caused you.
We understand you are reaching out via a public review, and we are unable to locate your specific order using the review ID alone. To assist you with your refund request and address any remaining concerns, please contact our dedicated support team directly at [support@mooyius.com].
When you email us, kindly include the following details to help us locate your order quickly:
The email address used at the time of purchase
The approximate date of your order
A description of the items you ordered (including the one you received and the two missing items)
Our team will prioritize your inquiry and work diligently to resolve the issue to your satisfaction. We value your trust and are committed to making this right for you.
Mooyius Team
Best customer service!!
First, I'd like to say that this company has beautiful clothing. The customer's service is outstanding.!! Look forward to the new arrivals.
23 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I never received my package My email…
I never received my package My email showed on this Monday that it had been shipped out I tracked up until Wednesday it said ups had it and they had arrived in Phila I have not heard anything since The website said your company is a scam and don’t buy from y’all So I guess I am out of my money and package I will be reporting your company to the better business bureau asap
6 February 2026
Unprompted review
Reply from Mooyius
We are truly sorry to hear about the confusion and frustration regarding your package delivery. We take full responsibility for the lack of communication, and we sincerely apologize for the stress this has caused you.
We want to confirm that your package has reached the US processing center in Philadelphia. We are actively monitoring its progress and will provide you with a detailed update as soon as it moves to the next stage of delivery.
If you have any further questions or concerns, please don't hesitate to contact our customer support team directly at [support@mooyius.com]. We will prioritize your inquiry and keep you updated every step of the way.
Mooyius Team
AVOID THIS BRAND !!!
Itchy very bad quality clothes, they advertise their clothes as perfect online but when you get them you realised you have been scammed. You write to customer care, send the parcel as instructed then they never send you the refund ! Total SCAM AVOID!
30 December 2025
Unprompted review
Reply from Mooyius
We're sorry to hear you're unhappy with the quality of our clothes and the return process. We completely understand your frustration.
We've checked your order and see the funds are frozen because of the open case, which is why we can't issue a refund right now. Please cancel the case first, then email us at [support@mooyius.com] with your order number, and we'll process your refund right away.
Thanks for your understanding.
Mooyius Team
I was very upset with the company…I am still waiting for pending orders from months ago. That’s my only complaint wait, wait and wait for deliveries I finally gave up and forgot what I ordered
I was very upset with the company because they gave me such a hard time returning a suit.They eventually made everything great. I still continue to buy there cloths, and will do so because I love there outfits everything is made very well everything and packed for delivery is perfection. Thank you, Mooyius for the wonderful outfits, I always receive many, many complaints. Lillian From San Marcos, Calif.
As I said before.Still waiting for pending orders it was and is my mistake because I ordered to many things at one time. Am still buying your cloths and will do so. When I first saw your Email showing your outfits. I said finally found the store I can purchase my cloths.from. Thank you, Lillian Petrell
22 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
I placed an order for the cutest…
I placed an order for the cutest jumpsuit and it was a bit too small. Customer service was amazing and they are shipping out a medium and told me to keep the small! Thank you.
20 February 2026
Unprompted review
Reply from Mooyius
Thank you for your positive feedback on Mooyius! Your support is the greatest encouragement for us. If you have any ideas during your subsequent usage, please feel free to contact us at any time. We also look forward to your recommending our product to your friends!
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