more2life  Reviews 

1,585
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making financial procedures completely stress-free, seamless, and remarkably easy to navigate. People deeply appreciate the prompt responses and thorough, polite guidance provided throughout their equity release and drawdown requests. Some reviewers were not happy with significant application delays and a frustrating lack of communication from certain teams. Consumers also reported encountering poor administrative processes, making it difficult to secure timely callbacks or clear answers. A few individuals felt let down by sluggish progression and unreturned phone calls during their complex cases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, noting that consumer queries and draw down requests... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altaf provided exceptional support with a recent home purchase. There were several obstacles to resolve before the agreed completion date, and he took personal responsibility for keeping the funding... See more

Company replied

Rated 5 out of 5 stars

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say abou... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country,... See more

Company replied

Rated 5 out of 5 stars

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

The later life lender

more2life

Written by the company

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,585)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous. Straight forward form on line. Tracey Curzon was very professional and swift to complete my request.

15 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

I would like to thank Diane Perrin for…

I would like to thank Diane Perrin for a great service. Very knowledgeable, helpful and efficient.

12 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Speedy and efficient service

I have used the draw down service several times and always find the staff to very friendly and efficient. Diane Perrin dealt with my latest transaction in a very efficient manner.

10 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent service

Excellent service. Tracy Curzon was very pleasant and helpful.

3 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Always kind and courteous

Always kind and courteous. As a pensioner I dont always understand techy type stuff but they are considerate of this and patient with us deaf old fogies!! Very helpful and professional service.

9 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Exceptional Service

We were very pleased with how our equity release was handled in the first instance. When we contacted More2life for a second time to access our drawdown facility we were once more greatly impressed with the efficiency Tracy Curzon Handled our request. We would have no qualms in recommending More2life to our family and friends. Many Thanks.

9 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 1 out of 5 stars

Should be renamed End of Life - take advantage of vulnerable customers

We had an awful time with this dreadful company. My late auntie suffered from depression for many decades and took out a lifetime mortgage which she made several drawdowns on. The spiralling debt from her lifetime mortgage exacerbated her depression in later years. This company should be renamed 'End of Life' as it certainly contributed to my late auntie's demise. We had no idea she had took out this lifetime mortgage until we discovered the documents in her house after her passing. She wasn't properly assessed for the mortgage and all consultations were over the phone. It really should have been a last resort and they did not assess her ability to understand the negative effects of compound interest on her property equity. Due to the severity of her depression, it took us a number of months to clear and prepare the house for sale. All the while, interest is continuing accruing at an alarming rate (£1000 a month) we asked for some compassion and for this to be paused as it was placing immense stress on our family during what was an incredibly difficult period. We went to a solicitor and the Ombudsman as my auntie was a vulnerable widow with a clear history of severe mental health problems and they took advantage of her. My elderly father had calls off this company asking when their money would be paid, it placed incredible stress on us. It is disgusting the amount they charge vulnerable customers, my auntie's illness affected her ability to understand the consequences of this vulture company. If you are considering using this company, please do not as their sole aim is to make as much money as possible and steal your house. We found years’ worth of mortgage statements scattered all over my late auntie's house it was such a traumatic experience and we received no compassion from this company, who just want to steal people's money. Do not believe the 5 star reviews as they will be fake. Use caution and discernment and stay well away from them.

20 May 2026
Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with More2life. Diane Perrin and her team are very professional and knowledgeable i was kept informed every step of the way through emails and phone. Would recommend.

3 June 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 1 out of 5 stars

What a truly horrendous experience

What a truly horrendous experience. This company took the stress of moving to a new level. We wanted to move house, and ‘port’ our Lifetime Mortgage with us. Not something they want you to do perhaps.. The Moving Team do not want to talk to you, so they don’t take phone calls, they will reply to emails, but only 2 days later. They do not communicate internally, so their Accounts don’t tell them when you pay fees. They don’t communicate with their Solicitors, but send an email to you asking if you would like to close the file, while you are about to ‘exchange’. As for the future, we certainly won’t move again, but will do everything possible to pay this lot off.

28 May 2026
Unprompted review
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Reply from more2life

Hi, we’re very sorry to hear about your experience and the distress this situation has caused. Thank you for taking the time to share your feedback. Your concerns have been shared with our Porting Team, who are reviewing your case as a priority.

Rated 5 out of 5 stars

We have done a few drawdowns know and…

We have done a few drawdowns know and it just gets better. Having to sign docusign is so much better. Not having to wait for the postal service. All went very well and any queries were answered quickly. Money was in our account just as Diane Perrin had confirmed. Many thanks

11 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

A seamless, pleasing experience

I have just used more2life to drawdown some extra cash and it was an easy, seamless procedure. I was kept informed of the steps by Diane Perrin who was very personable and informative. A very pleasing experience.

28 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

No issues

I've drawn down a few times now, and things have always been straightforward. Diane Perrin completed my case this time, and I must admit, I'm loving Docusign, as it saves horrendous postal waits for the paperwork.
Till my next project...🫣

Thanks Diane ☺️

12 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

I have used more2life on two previous…

I have used more2life on two previous occasions which were conducted very efficiently. This is my third drawdown and was dealt with by Tracy Curzon very professionally .Thank you.

27 April 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

The more2life team were great Tracy…

The more2life team were great Tracy Curzon completed our request in less than 24 hours after signing the offer.

13 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Satisfied customers

From start to finish the procedure was very easy and successful with the help of Tracy Curzon

8 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Positive experience…

It was quick and dealt with efficiently. The times I had to speak to an actual person, they were hepful.

4 May 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 1 out of 5 stars

Delays are causing endless stress

We wanted to port our lifetime mortgage with MORE TO LIFE and it has been an unremitting nightmare. We have not yet Received permission from MORE TO LIFE to port because they have delayed and procrastinated endlessly causing severe stress to me and my husband. We want to buy a bungalow because of my husbands increased lack of mobility following two years of illness.
MORE TO LIFE surveyed this property on March 31st and referred it to the Underwriters yet by today (May 6th) they have still not given us permission to port. Both our buyer and seller are getting very anxious and we fear they may withdraw. The stress that the delaying by
MORE TO LIFE has caused is now impacting upon my
health.

6 May 2026
Unprompted review
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Reply from more2life

Hi, we’re very sorry to hear about your experience and the distress this situation has caused. Thank you for taking the time to share your feedback and for providing your account details. Your concerns have been shared with our Porting Team, who are reviewing your case as a priority.

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