more2life  Reviews 

1,585
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making financial procedures completely stress-free, seamless, and remarkably easy to navigate. People deeply appreciate the prompt responses and thorough, polite guidance provided throughout their equity release and drawdown requests. Some reviewers were not happy with significant application delays and a frustrating lack of communication from certain teams. Consumers also reported encountering poor administrative processes, making it difficult to secure timely callbacks or clear answers. A few individuals felt let down by sluggish progression and unreturned phone calls during their complex cases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, noting that consumer queries and draw down requests... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altaf provided exceptional support with a recent home purchase. There were several obstacles to resolve before the agreed completion date, and he took personal responsibility for keeping the funding... See more

Company replied

Rated 5 out of 5 stars

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say abou... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country,... See more

Company replied

Rated 5 out of 5 stars

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

The later life lender

more2life

Written by the company

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,585)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication, the process was very straightforward and completed very quickly

20 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Martin,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Excellent Service

Received my date to have my funds paid into my account.
Very pleased with the process and excellent time it took to process money into my account.
Thank you
Mrs R Greenwood

20 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mrs Greenwood,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Good Service

Speedy, accurate with information, efficient and helpful

13 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Davies,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

All the staff at more 2life were always…

All the staff at more 2life were always very helpful and cheery. Tracy Curzon helped me a lot. It has made my journey very easy.

20 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Angela,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

We found a company extremely helpful…

We found a company extremely helpful and understanding
Especially Diane Perrin came back to us very quickly with answers to a misunderstanding between myself and the company

15 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

From the first phone call to the final…

From the first phone call to the final signing the procedure was smooth and straightforward. The service was top class.
Many thanks to everyone involved.

16 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Graves,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

From beginning to completion has been…

From beginning to completion has been easy and stress free. Diane Perrin dealt with our request in a helpful and professional manor. I would recommend M2L.

14 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Smooth experience

Smooth experience, good company communications, funds available as promised by Diane Perrin

9 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Joseph,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Kind regards,
More2life CX team

Rated 5 out of 5 stars

Equity release, brilliant idea,!!!…

My wife and l were very impressed with the ease of applying for our drawdown, 2 weeks from start to finish and the money was in our bank account, a big thank you to Tracy Curzon for making it happen 👍

9 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Smith,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

Easy process to follow

The whole process with More2life has been very straightforward, from the initial equity release through to an additional drawdown. Tracy Curzon has also helped by answer an queries quickly and helpfully.

7 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Smith,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

I took equity release with More2life a…

I took equity release with More2life a couple of years ago and I am in the process of taking from my drawdown availability, I have done most of it online and it has been easy to use. I have been kept updated regularly by Tracey Curzon. Been pleased with the process.

6 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mrs Shipley,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
More2life CX team

Rated 5 out of 5 stars

This has been a great company to deal…

This has been a great company to deal with, right from taking out my original equity release 3 years ago, to recently taking some drawdown cash. I did it all online, it was very straightforward and simple, the money in my bank within 2 weeks. Diane Perrin helped to make it happen, thank you :-)

3 July 2026
Unprompted review
more2life  logo

Reply from more2life

Hi,
We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.
Best regards, more2life CX team

Rated 5 out of 5 stars

Very efficient

Very efficient in dealing with our portal application .Very smoothly proceeding and Emma Billington and team have processed this in style

30 June 2026
Unprompted review
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Reply from more2life

Hi Mr Miller,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
more2life CX team

Rated 5 out of 5 stars

Thank you Diane Perrin for a quick and…

Thank you Diane Perrin for a quick and easy transaction

29 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mr Bushby,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
more2life CX team

Rated 5 out of 5 stars

Excellent company

Excellent company, very good customer service.
Must thank Tracy Curzon for her excellent help , and support.

23 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi Mrs Evans,

We’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Best regards,
more2life CX team

Rated 5 out of 5 stars

Acknowledging receipt of our documents

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose letters , delivery to the wrong house and complaints just get the standard reply. Hearing our documents had arrived was such a relief. Thank you.

10 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

We were kept informed throughout the

We were kept informed throughout the
Process of our draw down. Tracey Curzon sent regular emails. This put our mind at ease. The whole application was quick and efficient and all of the staff were friendly and nothing was too much trouble. Customer service was first class.

19 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent service

Our drawdown request was handled quickly and efficiently by Tracy Curzon.

18 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

This Company keeps you up-to-date with…

This Company keeps you up-to-date with your enquiry whether online or in person. Tracy Curzon from the Customer Completions Team answered by latest query quickly and was very friendly.

15 June 2026
Unprompted review
more2life  logo

Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

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