really fast despatch, good descriptions of the costumes morphsuits could use some improvement though. Purchased a "jeff the killer" suit and the material was too thick on the face so struggled to s... See more
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Review summary
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Absolutely rubbish company, order not delivered, no communication at all and no refund for non delivered item. Avoid like the plague. I too would give zero stars if it were an option. Update Re... See more
I ordered an orange-colored astronaut costume and it came on time before Halloween. I got a size medium for a guy who is 5'6", and it fit perfectly, not too baggy. I received compliments everywhere I... See more
We took the grandchildren to see the musical Mary Poppins, and we had to dress up as characters from the show I went as a chimney sweep. The outfit arrived in super quick time and have to say it was... See more
Company replied
Company details
- Costume shop
- Childrens Shop
- Clothing Shop
- Party shop
- Theatrical costume supplier
- Traditional Kostume Shop
About MorphCostumes
Written by the company
Making the Best Times Better Since 2009
MorphCostumes was founded in Edinburgh, Scotland in 2009, and our head office is still based there today. What started with the original Morphsuit has grown into a costume brand helping millions of people make parties, events and big moments more memorable.
The Original Home of the Morphsuit
We are the original makers of Morphsuits: the all-in-one costume that became a costume-party classic. Since then, our range has grown to include inflatable costumes, animal costumes, superheroes, pirates, TV and movie characters, decade costumes, kids’ costumes, masks, wigs, capes and accessories.
Costumes That Help You Make an Entrance
From Halloween and school dress-up days to bachelor and bachelorette parties, Christmas parties, festivals, charity events and themed nights out, we make costumes for people who want to stand out, get involved and make the occasion feel bigger. Our range is built for adults, kids, solo partygoers, couples, families and groups, with outfits for almost every theme, event and level of ridiculousness.
Trusted by Over 10 Million Customers
More than 10 million customers have chosen MorphCostumes for costumes that get noticed. We are proud to have grown from the original Morphsuit into a wide range of bold, funny, spooky and memorable costumes for customers around the world.
Award-Winning Costume Innovation
Over the years, MorphCostumes and Morphsuits have received recognition including the Sunday Times Fast Track Award, Real Business Future 50 Awards and Scottish Marketing Society Star Awards. We have also continued to develop original costume ideas through our in-house design and innovation work.
Over 500,000 Quality Checks Every Year
A costume still has to do the basics properly. It needs to look good, feel comfortable and hold up through the occasion. That’s why we carry out over 500,000 quality checks each year, helping make sure our costumes are ready for parties, parades, school events, nights out and everything in between.
Designed Using Over 30 Measurement Points
Fit matters, especially when you’re wearing a full costume. Each costume is developed using over 30 measurement points, helping us create outfits that are comfortable, wearable and easy to move in.
Delivery, Returns and Order Support
We offer a range of tracked delivery options for customers in the UK, US Australia and across many EU coutries, with next working day delivery available. Customers can also track orders online and use our returns information if they need to send something back. We accept major payment methods including Mastercard, Visa, Maestro, American Express and PayPal. We can also be found on Amazon
How to Get in Touch
If you need help with an order, delivery, tracking or returns, please contact our customer support team at support@morphsuits.com. To help us resolve your query quickly, please include your order number, the email address used when placing your order and your name.
Stay Connected
To keep up with new costumes, exclusive offers and seasonal launches, you can sign up to the Morphsuits mailing list or follow MorphCostumes on social media:
Contact info
Morph Costumes. , EH8 8PJ, Edinburgh, United Kingdom
- 07703126046
- support@morphsuits.com
- morphsuits.com
3.6
Average
243 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Merchandise has not been received.
Merchandise has not been received.///
I never received the Elf suit. It was ordered for March 17, 2026.
21 March 2026
Unprompted review
Reply from MorphCostumes
Hi, we are so sorry to hear about this, we were let down by the courier, we have gone back to you separately with your full refund.
Really disappointed
Really disappointed, placed my order fine. But when I didn't recieve it, I got in touch with them and they said they lost it. They gave me a refund, but no apology. I definitely won't be using them again or recommending them.
4 March 2026
Unprompted review
Reply from MorphCostumes
We’re really sorry to hear this — that’s not the experience we aim to provide. While we’re glad the refund was processed, we apologise for the lack of communication and for not acknowledging the issue properly at the time. We appreciate your feedback and will use it to improve.
I was forced to pay for shipping twice…
I was forced to pay for shipping twice for a purchase that didn't arrive in time.
24 January 2026
Unprompted review
Reply from MorphCostumes
We’re really sorry to hear this — that’s understandably frustrating. This isn’t the experience we want for our customers, and we apologise for the inconvenience caused. Please feel free to reach out to us directly on support@morphsuits.co.uk so we can look into this further for you. Thank you!
Reply from MorphCostumes
Thanks so much for your lovely feedback! We’re really happy to hear the size was perfect, delivery was on time, and your son loved it. 😊
Bad then goodish
I have given a 3 star as unfortunately they did not post out the item required in the specified time BUT they have recognised this issue and have given a refund. I haven't received the refund yet but it is early days. Im sure they will come good.
6 March 2026
Unprompted review
Reply from MorphCostumes
Hi! We’re really sorry the item wasn’t dispatched in time and understand your disappointment. We appreciate your feedback and are glad the refund has been arranged. It may take a few days to come through, but if you have any concerns in the meantime, please don’t hesitate to reach out.
Reply from MorphCostumes
Thanks so much for your feedback! We’re really glad you’re happy with the quality and that delivery was quick. 😊
Would highly recommend to family and…
Would highly recommend to family and friends to use this company. Great choice of outfits at a good prize , very quick delivery as well. Had a bit of a mix up with the size of costume when delivered. After one email to customer support it was dealt with very quick and very professional and had the right size delivered the next day.
27 February 2026
Unprompted review
Reply from MorphCostumes
Thanks so much for your wonderful feedback! We’re really glad you’re happy with the outfit range, pricing, and fast delivery, and that our customer support team could quickly sort the sizing issue for you. We really appreciate your recommendation. 😊
Great little outfit
Outfit came quick and was made easy to wear for my boy. Everyone paid him compliments
26 February 2026
Unprompted review
Reply from MorphCostumes
Thanks so much for your lovely feedback! We’re really glad it arrived quickly and was easy for your boy to wear, and even better that he got lots of compliments. 😊
My kid loved the costume
My kid loved the costume! The parcel came the next day and fitted him perfectly!
19 February 2026
Unprompted review
Reply from MorphCostumes
Thanks so much for your feedback! We’re really happy to hear your kid loved the costume, and that it arrived quickly and fit perfectly. 😊
Costume was a big hit
Costume was a big hit, well-made and accurately sized.
23 February 2026
Unprompted review
Reply from MorphCostumes
Thanks so much for your feedback! We’re really glad to hear the costume was a big hit and that you’re happy with the quality and fit. 😊
Great quality and very fast delivery
My daughter loves the dragon outfit and the quality is brilliant. I ordered very last on the Sunday night, and it was with me Monday! Unbelievably quick. Will be my first place to look in the future
15 February 2026
Unprompted review
Reply from MorphCostumes
Thanks so much for your lovely feedback! We’re really glad your daughter loves the dragon outfit and that you were impressed with the quality and super-fast delivery. We really appreciate your support. 😊
Despite return this item on the 28th…
Despite return this item on the 28th November, I still have not yet received a refund
27 December 2025
Unprompted review
Reply from MorphCostumes
Hi! We’re really sorry for the delay and understand your frustration. Please email us at support@morphsuits.co.uk with your order details so we can check this for you and get your refund sorted as quickly as possible.
Terrible customer service.
Ordered a costume in October for my son for Halloween. The size wasn't quite right for him but the costume itself was fine.
Order was returned unworn on 06/11/25 via tracked delivery. It was delivered to them on 08/11/25. I received no acknowledgement from Morphsuits regards the return.
I emailed them on 19/11/25 explaining the situation and was told refunds would normally be processed within 10 days of receipt by the warehouse, but my return could be processed quicker if I sent my proof of postage, which I did on 04/12/25.
At this point I was told the refund would be completed in 3-7 business days, the 7th of which would be 15/12/25.
I've now emailed again on 18/12/25 to explain I've still had no refund and no further correspondence from Morphsuits.
Absolutely dreadful customer service.
18 December 2025
Unprompted review
Reply from MorphCostumes
Hi! We’re really sorry for the delays and the frustration this has caused — this is not the experience we want for our customers. Please email us at support@morphsuits.co.uk with your order details so we can urgently review this and get your refund sorted as quickly as possible.
We took the grandchildren to see the…
We took the grandchildren to see the musical Mary Poppins, and we had to dress up as characters from the show I went as a chimney sweep.
The outfit arrived in super quick time and have to say it was of good quality, size wise it fitted just right.
We received lots of comments on how good we looked so thank you Morphsuits, will use again.
22 November 2025
Unprompted review
Reply from MorphCostumes
Thanks so much for your lovely feedback! We’re really glad the outfit arrived quickly, fit well, and was a hit for your Mary Poppins trip — and even better that you got lots of compliments. 😊
Incorrect sizing and didnt refund despite sending it back. Ignored all my emails.
Made a purchase here and sizing was completely out. Ordered a small, it was hanging off me. Certainly not skin tight how youd expect a bodysuit. I did what was requested and paid for a return with tracking which was over £5. Never received the refund. Have contacted several times and no reply is ever sent. They've basically kept the money so I may as well have kept the crappy suit. Save your money as it won't fit and then you will be out of pocket.
24 October 2025
Unprompted review
Reply from MorphCostumes
Hi! We’re really sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Please email us at support@morphsuits.co.uk with your order details so we can urgently look into this and resolve it for you.
The mask is flimsy and sharp for kids
Very quick dispatch from ordering but when my sons opened his power ranger costume for his 6th birthday today we noticed how flimsy his mask was and how it cut his ear from how sharp it was also half the padding was missing not happy considering the price
3 December 2025
Unprompted review
Reply from MorphCostumes
Hi! We’re really sorry to hear this and understand how concerning this must have been, especially as it’s for your son’s birthday. This is not the standard we aim for. Please email us at support@morphsuits.co.uk with your order details so we can look into this urgently and help resolve it for you.
Decent quality for the price paid
I ordered a ‘Fireman’ outfit for my nephew. It’s just brilliant and I’m sure he will love wearing it.
26 November 2025
Unprompted review
Received very quickly but didn’t fit so…
Received very quickly but didn’t fit so returned, but haven’t received refund yet been 4 weeks .
30 October 2025
Unprompted review
I didn’t receive my item
I didn’t receive my item. Had forgotten I purchased it after getting caught up in readying the kids for Halloween.
16 October 2025
Unprompted review
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