Emily was great- I previously dealt with Corrine (she was also great) I believe Corrine has now retired. But was a seemless transition when Emily took over- whole process ran very smooth and found... See more
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Review summary
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Reviews shaping this summary
Excellent service from Susan as always. Gives me clear information, finds the best rates and quickly responds to any questions. Definitely recommended and will use again when my fixed term is up.
Company replied
Just to say how I would Highley recommed zoe at morgage call ..zoe was very professional through out my application stage of getting my criteria and understanding our needs ..very helpful in explainin... See more
Company replied
I highly recommend Mortgage Call. Corinne was my broker for 12 years before she retired and Kelly has just taken over. The transition has been seamless and Kelly has provided the same amount of care a... See more
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Company details
Written by the company
Mortgage Call work from a large list of Mortgage and Insurance Companies. We provide individual tailored free advice creating long-term success and financial progression for you, our client, and the best bit, we don't charge Broker Fees! Whether you are looking to purchase your first home or next property, we can help you get the right mortgage. Our Team of experts can also help you with any available schemes. Maybe you are looking to purchase your first rental property or expand your portfolio? Again we can guide and help you with this. Residential, commercial, multi-units, houses of multiple occupancy or short term finance, for further information please do not hesitate to give us a call. Once you have your mortgage in place, it's crucial to ensure that if the 'worst' was to happen, you are fully protected. This could unfortunately mean death, critical illness, accident or sickness and unemployment - or even if your property is damaged, we have you covered. We can arrange cover for you with the UK's best providers.
Contact info
16 Holme Buildings, HX3 8LJ, halifax, United Kingdom
- 01422206090
- julie@mortgagecall.co.uk
- mortgagecall.co.uk
4.9
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would highly recommend Kelly at…
I would highly recommend Kelly at mortgage call, being a first time buyer myself she helped me every step of the way and made me feel so comfortable asking any questions I had. She was prompt with messages/emails and will definitely be using Kelly again in the future. Thanks Kelly!
19 August 2025
Unprompted review
Reply from Mortgage Call
Hi Molly, Thank you so so much for taking the time to leave a 5* review for Kelly. This means such a lot! Kelly always strives to achieve the very best for her clients to enable them to reach their desired goal. We hope you are very happy in your new home and we wish you all the very best. Best wishes from Julie & Kelly
Outstanding service - highly recommend
I cannot praise Kelly enough for the outstanding service she provided when helping me secure a mortgage to purchase a new home as a newly single parent. From the very beginning, Kelly was highly professional, approachable and offered invaluable advice on a wide range of products. She was always available to answer any questions, no matter how big or small. Kelly guided me in making an informed decision on a mortgage product tailored to my lifestyle and financial situation.
Above all, I am incredibly grateful for Kelly's expert advice and support throughout the entire process, especially during what was a particularly challenging time for me. Her guidance significantly eased my stress. Kelly even followed up before my moving date to ensure the mortgage I had chosen remained the best option available for my needs.
I genuinely cannot thank Kelly enough for everything that she did. Liam and his services were equally as fantastic. I can highly recommend. Thank you both!
14 August 2025
Unprompted review
Reply from Mortgage Call
Hi Gemma, thank you so so much for leaving such a lovely 5* review for Kelly and Liam. I am so pleased to hear, albeit not surprised, to read your excellent feed back for Kelly. I am very proud to say that Kelly, along with our other Brokers always go over and above to try and achieve the best for their clients. The house moving & mortgage process can be very daunting even when you are not a single parent! May I take this opportunity to wish you all the very best for your future and hope that you are settled into your new home. Once again, Many thanks love from Julie, Kelly & Liam.
Zoe has recently arranged our new…
Zoe has recently arranged our new mortgage deal and was polite, professional and extremely helpful throughout the whole process. Explaining all our options to us so we were able to make an informed decision on what was best for us. We would highly recommend mortgage call and in particular Zoe to anyone needing advice about anything mortgage related.
14 September 2025
Unprompted review
Reply from Mortgage Call
Hi Emma,
Thank you so much for taking the time to leave such an informative 5* review. It means such a lot to both Zoe and myself. As I am sure you will have noticed Zoe always does her best to go the extra mile to deliver a first class service and ultimately achieve her clients goals. May I take this opportunity to thank you for your business and wishing you all the best. Kind Regards, Julie & Zoe
Zoe was brilliant in sorting out my…
Zoe was brilliant in sorting out my remortgage, finding the best deals available for me. The process was smooth and straightforward and I would highly recommend Zoe to anyone.
18 June 2025
Unprompted review
Reply from Mortgage Call
Hi Tammie, Thank you so much for taking the time to leave a lovely 5* review for Zoe. Zoe always aims to deliver the best for her clients to ensure a smooth running process and achieve the best results. I am pleased to hear that you are happy with the service that you have received and also very grateful for any recommendations that you may make. Wishing you all the very best love from Julie & Zoe.
Just to say how I would Highley…
Just to say how I would Highley recommed zoe at morgage call ..zoe was very professional through out my application stage of getting my criteria and understanding our needs ..very helpful in explaining how cross over from my deal ending to starting the new morgage ..I was always available or got back ASAP to my calls and text. Hi will recommend zoe to people who I feel could benefit from zoes help .
1 August 2025
Unprompted review
Reply from Mortgage Call
Hi Mr Batley, Many thanks for taking the time to leave a 5* review. Your comments are very much appreciated! I feel that I keep repeating myself with my Trustpilot replies, but Zoe does always go over and above in trying to deliver the best possible outcome for her clients. May I take this opportunity to thank you very much for any recommendations that you may provide. Kind Regards, from Julie & Zoe.
Great service 100% recommend.
Will always be using Mortgage Call, have used them a few times now and have each time received excellent service! Kelly has gone above and beyond numerous times and nothing is ever too much! Liam & all the team are excellent also.
I would highly recommend mortgage call.
11 August 2025
Unprompted review
Reply from Mortgage Call
HI Callum, Thank you so much for taking the time to leave such a lovely 5* review for Kelly. This means such a lot to not only Kelly & Liam , but also Mortgage Call. Kelly and the team always try to achieve the best for their clients and deliver a first class service. Once again, many thanks and may I take this opportunity to thank you for any recommendations you may pass on to Mortgage Call. Kind Regards, Julie, Kelly, Liam and the Team.
Outstanding Service
I have used Kelly three times now for various remortgages, her service and transactional capability is nothing short of exemplary.
Her responses are always prompt, too prompt at times if I’m honest Kelly, particularly on evenings and weekends when I’m sure you’d rather be giving yourself fully to your family!!!
I have every confidence that Kelly and her colleagues will find the best rates and most appropriate products. So much so that I have recommended you to two 1st time buyer friends and they have both been really pleased with how you guided them through to completion. They found you much easier to deal with than speaking directly with some of the high street lenders.
26 August 2025
Unprompted review
Reply from Mortgage Call
Hi Simon. Wow.... what a lovely fantastic 5* review! Thank you so much for taking the time and your words mean such a lot to myself and Kelly. As I keep saying on my many Trustpilot replies, Kelly always aims to deliver her best and goes over and above to achieve the best for her clients. Can I also say, thank you so much for your recommendations to others. This again, means so much to ourselves and we are very grateful! Kind Regards, Julie & Kelly
Fantastic service from Louise
Louise was amazing from start to finish. Found us the best deal and kept us fully informed every step of the way. She was available to help with any queries we had, and answered these promptly. Will definitely be using her again when our mortgage is up for renewal. Would 100% recommend Louise.
9 August 2025
Unprompted review
Reply from Mortgage Call
Hi Michelle,
Thank you so much for taking the time to leave a 5* review for Louise. I am proud to say that Louise has been with us for many years and is a very valuable member of our team. She always goes over and above to deliver the best for her clients for them to obtain their financial needs or the purchase of a new property.
Once again, many thanks, Love from Julie & Louise
Louise has been amazing all the way…
Louise has been amazing all the way through the journey of buying a house! I am a person that thinks a lot a-bit later in the day. I wasn’t expecting a reply until the morning with it being late but Louise is on it and she always responds so quickly! Amazing company, I will definitely suggest her to other people looking to buy a home
28 August 2025
Unprompted review
Reply from Mortgage Call
Hi Charlette, Thank you so much for taking the time to leave such a lovely 5* review for Louise.
I am very proud to say that Louise always goes above and beyond to achieve the best and deliver a 5* service for her clients. Your wonderful review really does mean such a lot to both Louise and myself. May I take this opportunity to thank you for your loyalty and any future recommendations. Kind Regards, from Julie & Louise
Zoe was such a great help!
Zoe was a FANTASTIC mortgage broker, she made everything seem so simple (despite my situation being quite a complex one) and really went the extra mile to make sure I got the best deal possible. She was on the ball throughout and there is no chance I could have done this without her help - would highly recommend her services!!
28 August 2025
Unprompted review
Reply from Mortgage Call
Morning Colette. Thank you so much for leaving such a lovely 5* review for Zoe. It means such a lot to both myself and Zoe. She's a brilliant asset to our team and always goes above and beyond to help her clients achieve their dreams. Once again, many thanks and we wish you the very best for your future. Love Julie & Zoe
Zoe made the process absolutely pain…
Zoe made the process absolutely pain free. She always made herself available, even when out for a curry with her family! If you need help with your mortgage I would highly recommend.
28 July 2025
Unprompted review
Reply from Mortgage Call
Hi Nathan,
Thank you so much for leaving such a lovely 5* review for Zoe. I can't believe she tore herself away from her food :)! You are very honoured!!
As I'm sure you may have seen from all Zoe's other reviews, she always does her best to deliver a first class service and goes above and beyond to meet her clients needs.
Once again, Many Thanks, Love from Julie & Zoe
Absolutely the best there is!
We couldn’t have asked for more from Zoe from Mortgage Call – she truly went above and beyond! From securing us a fantastic mortgage deal to tracking every step of the application, her efficiency, knowledge, and professionalism were second to none. She communicated promptly, managed any enquires or requests from the lender within the same day, if not hour, and always had the information ready when anybody needed it. Above all, she was approachable, kind, and genuinely supportive throughout. We couldn't recommend her more highly – thank you for everything!
31 July 2025
Unprompted review
Reply from Mortgage Call
Hi Bethany,
Thank you so so much for leaving such a fantastic 5* review!! Your words really do mean such a lot! Zoe said you were such lovely clients and she wasn't wrong at all!!
May I take this opportunity to wish you every happiness in your new home and hope you make lots of happy memories.
Once again, a big thank you, love from Julie & Zoe x
Reply from Mortgage Call
HI Nicola,
Many thanks for taking the time to leave a 5* review for Zoe. It is very much appreciated by both Zoe and Mortgage Call. May I take this opportunity to wish you every happiness in your new home. Kind Regards, Julie & Zoe x
Could not recommend Zoe enough!
Could not recommend Zoe enough! She has taken away any stress, provided prompt responses, and just made the process the easiest it could have possible been. Thank you so much:)
1 July 2025
Unprompted review
Reply from Mortgage Call
Hi Niamh,
Thankyou so much for taking the time to leave a 5* review for Zoe. It means such a lot! Zoe always goes above and beyond to achieve the best for her clients and nothing ever seems too much trouble. Good luck with your house purchase! Kind Regards, Love Julie & Zoe
We contacted Zoe for our mortgage…
We contacted Zoe for our mortgage application. It is our pleasure to share that she made it easy to understand, helpful and prompt in response.
The important call out is response to our queries almost immediate. She explained all the queries in detail. That gave us confidence.
I would definitely recommend her to my friends.
23 June 2025
Unprompted review
Reply from Mortgage Call
Good Morning Pravin,
Thank you so much for taking the time to leave such a lovely 5* review for Zoe. This means such a lot to both Zoe and Mortgage Call. Zoe is always prompt and has her finger on the button to help our clients achieve their dreams and goals. Once again, thank you so much! Take Care, Julie & Zoe
This is the second time using Louise at…
This is the second time using Louise at Mortgage Call and I would highly recommend to anyone looking to move home or re-mortgage.
20 June 2025
Unprompted review
Reply from Mortgage Call
Hi Owen, thank you so much for taking the time to leave a 5* review for Louise. It means such a lot to both Mortgage Call and Louise. Louise has been with ourselves a number of years and always aims to achieve the best for her clients.
Can I also take this opportunity to thank you for your continued loyalty and I wish you all the very best.
Kind Regards, Julie & Louise
Susan at Mortgage Call
I have been assisted by Susan at Mortgage Call on a number of occasions now and I could not recommend her highly enough. She has always made the process easy and straightforward while making every effort to expedite the process. If you're ever in need of a friendly and knowledgeable advisor, I would definitely recommend Susan.
19 June 2025
Unprompted review
Reply from Mortgage Call
Hi Silas, Thank you so much for taking the time to leave such a lovely 5* review for Susan. As I'm sure you are aware Susan is one of our long standing Mortgage Advisers and we are very proud to have her as part of the Mortgage Call Team. She always goes over and above to help her clients reach their ultimate goal and prides herself on delivering a first class service every time. Can I also take this opportunity to thank you for your continued loyalty.
Once again, Many Thanks, from Julie & Susan.
Incredible company - don’t go anywhere else!
Zoe has made the entire process stress free and an absolute breeze! no matter what hurdle has popped up along the way, Zoe has dealt with it quickly and clearly has an incredible amount of knowledge and advice that I’m very grateful to have received. I truly couldn’t recommend anywhere better than mortgage call, thank you so much Zoe!
12 June 2025
Unprompted review
Kelly has been absolutely outstanding…
Kelly has been absolutely outstanding throughout this remortgage for me, this has been the second time I have used Kelly and will continue in the future. There were many issues throughout the process causing set backs which Kelly had no issues with dealing with. Constant communication, reassurance and passion put in through the whole process to make it as easy and stress free for me as possible. I would highly recommend Kelly to anybody and all ready have a few friends and family members looking at using her when they are due a remortgage or new mortgage.
A massive thank you Kelly
4 June 2025
Unprompted review
Reply from Mortgage Call
Hi James, Thank you so much for taking the time to leave such a lovely 5* review for Kelly. It means a lot to ourselves! Kelly always deals with our clients in a very caring and professional manner and does her best to achieve 100%+ .Can I also take this opportunity to thank you for your continued loyalty and recommendations to others.
Kind Regards, Julie & Kelly
Louise - 5⭐️
Louise has been phenomenal since start to end, we went through many ups and downs which she supported us through the entire way! Every time we heard of mortgage drops she was incredibly speedy to get our rate updated. 100% recommend and will use again ❤️
2 June 2025
Unprompted review
Reply from Mortgage Call
Hi Lauren, Thank you so much for taking the time to leave such a lovely 5* review for Louise. It means a lot! Louise always goes above and beyond to achieve the best needs for her clients and I am proud to say she is a very valued member of our Mortgage Call team. May I take this opportunity to wish you every happiness in your new home. Kind Regards, Julie & Louise
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