MortgageKey Reviews 2,910

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting the team's ability to explain complex details clearly and provide constant updates. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the overall ease of their experience. Reviewers are particularly impressed with the prompt communication and the supportive approach of the staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team for being... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, easy, and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. #33 of 87 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Every one I dealt with was…

Every one I dealt with was professional, helpful and supportive. They all explained everything fully and really worked hard to get me the best product available.
They took all the stress off me and made the whole process simple. Big thanks to them all.

2 April 2026
Rated 5 out of 5 stars

The whole process

Right from the start everything about the process was explained in full and everyone who dealt with my application was really helpful and friendly. Thank you MortgageKey!

16 April 2026
Rated 5 out of 5 stars

Stress free mortgage!

Professional throughout. Kept me fully informed of progress and took the stress out of finding a suitable mortgage. Well done to all the team!

8 April 2026
Rated 5 out of 5 stars

10 stars if I could!!

Mortgage Key have been brilliant from beginning to end.
Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning to end.
I cannot recommend her highly enough and would give 10 stars if I could.
Richard

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Not pushy, just helpful

Happy that I made a good choice contacting Mortgage Key. It was unfortunate timing for me that my fixed rate was coming to an end as the World went into financial panic.
But Chris M guided me through what was still available and secured me what I've no doubt was the best fixed rate available for the given time

17 March 2026
Rated 5 out of 5 stars

Thank you, Jamie, Gina, Rachel.

I want to thank Jamie, Gina, Rachel, and the whole Mortgage Key team for their help with my mortgage. As a first-time buyer, I looked at several brokers, but none met my needs. Despite warnings about online mortgage services, I trusted my instincts and the positive reviews from others. I believe that honest reviews are important in making decisions, and I hope my experience can help someone else considering their mortgage options. Thank you again for your support, Mortgage Key.

13 March 2026

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