MortgageKey Reviews 2,915

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting that advisors are approachable, knowledgeable, and always available to answer questions. The service provided is often described as first-class, with people appreciating the clear communication, quick response times, and constant updates. Reviewers are particularly impressed with the smooth user experience and the speed at which applications are processed, often securing agreements very quickly. However, some customers also noted occasional issues with external solicitors causing delays or miscommunications, which impacted the overall timeline.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often describing it as fast, reliable, and consistent.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, friendliness,... See more

User experience

Users describe positive interactions with the user experience, highlighting it as simple, easy, and... See more

Response time

Customers had positive experiences with response times, consistently reporting very fast and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he w... See more

Rated 5 out of 5 stars

Connor is so nice and helpful person. This is my 3rd mortgage which this magician sorted. Connor goes extra miles to give best deal to his clients. Infact whole team of mortgage is so nice, helpful, p... See more


Company details

  1. #33 of 84 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you, Jamie, Gina, Rachel.

I want to thank Jamie, Gina, Rachel, and the whole Mortgage Key team for their help with my mortgage. As a first-time buyer, I looked at several brokers, but none met my needs. Despite warnings about online mortgage services, I trusted my instincts and the positive reviews from others. I believe that honest reviews are important in making decisions, and I hope my experience can help someone else considering their mortgage options. Thank you again for your support, Mortgage Key.

13 March 2026
Rated 5 out of 5 stars

I would definitely use them again

Jamie, Rachel and Shannon have been amazing and I cannot rate them highly enough. I’d recommend them to anyone and I would definitely use them again.
They are highly knowledgeable and great to deal with. They provided the best deals and provided sound guidance.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amelia and Heywood are fantastic.

Amelia and Heywood are fantastic.

Both of those two were extremely helpful in providing information and answer questions as they are much more knowledgeable than I was. No question was too silly and they made the whole process of moving house go really smoothly, when other parts of that process (solicitors) were difficult. Cannot recommend speaking to them enough for anything you need when it comes to mortgages - even if just to get some friendly advice based on your situation.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

My first contact was excellent but then…

My first contact was excellent but then the solicitor element took a long time as first the offer was based on a new build which I had always stated was an old property so then needed a new offer and then secondly they were like dealing with someone who still had a mortgage when I had made clear our property was mortgage free.

Overall though all the staff at MortgageKey were very helpful in progressing and moving the solicitors along so thank you.

16 February 2026

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