MortgageKey Reviews 

2,926
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism, politeness, and efficiency of the staff. Customers consistently praise the excellent service, noting that the team is helpful, knowledgeable, and goes above and beyond to secure the best deals. The customer service is often described as first-class, with many appreciating the clear communication, quick responses, and constant updates throughout the process. Reviewers found the user experience smooth and straightforward, with an easy-to-use online system and a supportive approach that made complex processes simple to understand. However, some people were dissatisfied with the service after the initial stages, mentioning that communication could become inconsistent. A few other people also felt that asking too many questions could lead to a less positive interaction with the administrative staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, polite, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the staff is professional,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick communication and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them I found V... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #35 of 85 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,926)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would definitely use them again

Jamie, Rachel and Shannon have been amazing and I cannot rate them highly enough. I’d recommend them to anyone and I would definitely use them again.
They are highly knowledgeable and great to deal with. They provided the best deals and provided sound guidance.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amelia and Heywood are fantastic.

Amelia and Heywood are fantastic.

Both of those two were extremely helpful in providing information and answer questions as they are much more knowledgeable than I was. No question was too silly and they made the whole process of moving house go really smoothly, when other parts of that process (solicitors) were difficult. Cannot recommend speaking to them enough for anything you need when it comes to mortgages - even if just to get some friendly advice based on your situation.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

My first contact was excellent but then…

My first contact was excellent but then the solicitor element took a long time as first the offer was based on a new build which I had always stated was an old property so then needed a new offer and then secondly they were like dealing with someone who still had a mortgage when I had made clear our property was mortgage free.

Overall though all the staff at MortgageKey were very helpful in progressing and moving the solicitors along so thank you.

16 February 2026
Rated 5 out of 5 stars

Amazing service

Amazing service, start to finish, kept informed throughout. Had a mortgage offer declined previous to working with Mortgage Key who manage to secure an amazing deal with a high street lender.

2 March 2026
Rated 4 out of 5 stars

Zoe at mortgage key is brilliant!

Zoe at mortgage key is brilliant. She has helped us now with several mortgages. Once you pass the initial point it’s a bit hit and miss with the service you receive. Sometimes it’s been great others not so much.

26 February 2026

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