MortgageKey Reviews 

2,928
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond. The exceptional service made the process straightforward and stress-free, resulting in optimal deals. Reviewers frequently commend the clear, timely communication, appreciating being kept well-informed throughout. People also consistently highlight the user-friendly experience, finding online systems easy to navigate and the overall process seamless. Many appreciate the team's supportive approach, patiently explaining details and ensuring understanding, leading them to recommend the company and use its services again.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting quick communication and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them I found V... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #35 of 86 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,928)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Zoe from the mortgage team made a daunting task relatively straightforward and simple to understand. Very clear Comms, quick to respond and was never made to feel that my question was not a valid question. Would highly recommend and positive we got a great deal in a currently challenging market. Thanks

19 February 2026
Rated 5 out of 5 stars

Prompt attention

Prompt attention. Polite, informative and not pressurised in anyway. They have provided information all of the way and we’re extremely helpful .

13 February 2026
Rated 5 out of 5 stars

Remortgage

Easy to contact, quick responses, kept me informed of all actions through out the process. And never pressured me when asking for information from me,

12 February 2026
Rated 5 out of 5 stars

10/10

Absolutelyfirst class service from the start. Would highly recommend anyone thinking of using them. 10/10 from me.

6 February 2026
Rated 5 out of 5 stars

Right to Buy Mortgage

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in constantly with updates and were friendly and professional start to finish. I didn't expect getting approved for a mortgage could be so stress-free. Thank you.

2 February 2026

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