MortgageKey Reviews 

2,928
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond. The exceptional service made the process straightforward and stress-free, resulting in optimal deals. Reviewers frequently commend the clear, timely communication, appreciating being kept well-informed throughout. People also consistently highlight the user-friendly experience, finding online systems easy to navigate and the overall process seamless. Many appreciate the team's supportive approach, patiently explaining details and ensuring understanding, leading them to recommend the company and use its services again.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting quick communication and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them I found V... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #35 of 86 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,928)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wouldn’t use anyone else. Mortgage Key are 5*****

Connor and Amelia are so professional and go out of their way to guide you through the process. This is the second time Connor has supported me with remortgaging my house. Connor found an amazing deal that I was unable to access personally. Very professional from start to finish and they both supported a very anxious me 😁 Thank you! Highly recommended ♥️

29 January 2026
Rated 5 out of 5 stars

​I had a fantastic experience working…

​I had a fantastic experience working with Dayle Southwell for my mortgage. From the very beginning, he was professional, approachable, and incredibly knowledgeable.
​Dayle took the time to explain every detail, making a complex process feel straightforward and stress-free. He was always available to answer my questions and went above and beyond to secure the best possible deal for me.
​If you are looking for a mortgage advisor who truly cares about his clients and delivers great results, look no further than Dayle. Thank you for all your help!

19 January 2026
Rated 5 out of 5 stars

Wish I Came Here First!

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple of days, which was incredibly impressive.

They made the whole process far less stressful and kept me updated at every stage. A special shout-out to Lewis and Lindsey, thank you both so much for your care and support during the process!

6 January 2026
Rated 5 out of 5 stars

Fantastic service - strong recommendation

MortgageKey advised me during a buyout of my ex wife from my home. They were absolutely brilliant. They communicated with me superbly well and got the deal done in no time at all. They charge a fee on completion but it is well worth the money as they can access better deals than I could, and because they do absolutely everything. I felt that they really understood what I needed and left no stone unturned in getting me the right deal. I strongly recommend this company, they are head and shoulders above any other mortgage company I have ever dealt with.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

HI
Our adviser Zoe has been excellent
All the way through the process she
Explained everything in great detail
Breaking everything down so we can
Make the best decision. 🙂!!

15 December 2025

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