MortgageLine Reviews 

290
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and unwavering dedication, providing clear guidance and support throughout the process. Many people highlight the excellent service, noting how the team goes above and beyond to make the entire journey straightforward and stress-free. Reviewers consistently appreciate the exceptional customer service, often mentioning the prompt responses and continuous updates that keep them informed. This efficiency contributes to a remarkably smooth and easy user experience, making even complex processes manageable for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing gratitude for the support and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

User experience

Users describe positive interactions with the overall experience, highlighting how the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't thank Mihaela and all Mortgage Line team enough for all their help throughout our mortgage journey. From start to finish, they made the entire process straightforward and stress-free. Mihaela... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mortgage line, in particular Ben Caffrey was super helpful throughout. He was chasing me for a change instead of the other way around, which was refreshing. Kept me in th... See more

Company replied

Rated 5 out of 5 stars

I had a great experience collaborating with Mortgageline. Mihaela explained every step of the mortgage process in simple terms. She responded quickly to our questions didn’t matter what kind of questi... See more

Company replied

Rated 5 out of 5 stars

Made the entire process very smooth. It was my first time buying a house in Ireland and Kevin explained and gave me every detail I needed to know which helped me make an informed decision on whic... See more

Company replied


Company details

  1. Mortgage broker
  2. Life Insurance Agency

Written by the company

Specialities We just love talking about mortgages. Please feel free to ask us any questions you may have. Online Mortgage Application from start to finish is available. Online Consultation available with your own dedicated MortgageLine Adviser. Download our Free Home Buyers Guide History Established in 2004. MortgageLine is Ireland's leading Mortgage Broker. We are here to answer any questions you may have on Mortgages, Mortgage Protection, Life Assurance, Pensions and Investments


Contact info

4.9

Excellent

TrustScore 5 out of 5

290 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(290)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted to deal with Mortgage Line

I was very happy to deal with mortgage line in the process of buying our property. Always our queries were dealt on time followed by prompt response.

25 April 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words. We’re delighted to hear you were happy with the service provided by Mortgage Line throughout your property purchase. It was a pleasure to assist you, and we truly appreciate your trust in us.
Wishing you every happiness in your new home!
The Mortgageline Team

Rated 5 out of 5 stars

I recently used Mortgageline (Nicholas…

I recently used Mortgageline (Nicholas Penny) to secure a switcher mortgage for my home, and the experience was impressively smooth from start to finish. As someone who values both convenience and clarity, I appreciated the fully digital process—they offered a user-friendly platform that made submitting documents and tracking progress incredibly easy.

What stood out most was the responsiveness of their team. Even though it was an online service, I never felt like I was left to figure things out alone. Nicholas was knowledgeable, transparent, and quick to answer questions, often within hours. They clearly explained all of my loan options, helping me find a rate that fit my budget and long-term goals.

Overall, I’d highly recommend Nicholas to anyone looking for a straightforward and modern approach to securing a home loan. Whether you're a first-time buyer or refinancing, their combination of technology and human support makes for a winning experience.

25 April 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your lovely review! I’m really glad to hear that the process felt smooth and straightforward for you. Making things as clear and stress-free as possible is always my goal, so it means a lot to know the digital setup and support worked well for you. It was a pleasure helping you find the right mortgage solution, and I truly appreciate your kind words and recommendation. Wishing you all the best for the future—don’t hesitate to reach out if I can help again down the line!
Nicholas & The Mortgageline Team

Rated 5 out of 5 stars

Amazing Team

I received outstanding support throughout the mortgage process. The team was incredibly helpful, and Ronan was consistently available to answer any questions or concerns I had. Truly exceptional service from start to finish.

8 April 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that you had such a positive experience with us throughout your mortgage journey. Providing exceptional service and being there for our clients every step of the way is what we strive for. It was a pleasure working with you, and we wish you all the best in your new home!
Ronan & The Mortgageline Team

Rated 5 out of 5 stars

We had a great experience with Mortgage…

We had a great experience with Mortgage Line, and we especially want to highlight Nicholas Penny, the broker who made the process professional and transparent. He was incredibly helpful and patient, always taking the time to answer our questions clearly. His professionalism and trustworthy approach really stood out. Highly recommended.

8 April 2025
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your lovely review. I really appreciate you taking the time to share your experience. It was a pleasure working with you, and I’m so glad I could help make the process clear and straightforward. I’m always happy to answer questions and guide clients through each step, so it means a lot to hear that came across. Wishing you all the very best in your new home!
Nicholas & The Mortgageline Team

Rated 5 out of 5 stars

Very good

Very good. We got all the support we needed. They were very prompt to reply our questions. We are very happy with their service and we recommend it.

27 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're delighted to hear you were happy with the support you received and that everything went smoothly. It was a pleasure to assist you, and we truly appreciate your recommendation. If you ever need anything in the future, don’t hesitate to reach out!
Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Jan has been very helpful

Jan has been very helpful reached out to him October 2023 where he gave me great advice for free. Later we arranged a follow up call in March 2024 and I didn’t expect him to show up and he did from this moment it was as a no brainer for me to use them and they have been really helpless and quick to respond.

28 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind review. We always aim to be reliable and supportive, so it means a lot to hear that you found the experience helpful and the follow-up smooth. Thanks again for placing your trust in us — we're here anytime you need!
Jan & The Mortgageline Team

Rated 5 out of 5 stars

A big shout out to Mortgage line staff

A big shout out to Mortgage line staff. These guys are so helpful. They are very knowledgeable, quick to respond and overall, goal getters. Everything went smoothly for me. I was skeptical when Billy went on leave, I was nervous, l thought nobody was going to look after me but hats off to Mayur, Oisin and those that l left. You guys worked as a real team until l get my house. I salute you and l would recommend your service to anyone who would want a stress free and smooth process.

27 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your amazing review and kind words! We're thrilled to hear everything went smoothly for you. It means a lot to us that you felt supported every step of the way. We work hard as a team to make sure no one ever feels left behind, and we're delighted that came through for you. Wishing you all the best in your new home, and thank you again for the recommendation—it truly means the world to us!
Mayur & The Mortgageline Team

Rated 5 out of 5 stars

Everything about this company shouts…

Everything about this company shouts professional! I had the pleasure of dealing with Nicholas Penny on my mortgage journey (from last June) and every single step with him was amazing! Nicholas is an expert in his field and I finally went sale agreed on my dream property in January and got my keys last week. Cannot recommend this company enough.

24 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're delighted to have been part of your mortgage journey and to hear that you’ve now got the keys to your dream home. It was a pleasure assisting you every step of the way, and we truly appreciate your recommendation. Wishing you many happy years in your new home!
Nicholas & The Mortgageline Team

Rated 5 out of 5 stars

Positive

Excellent service and constant open communication channels.

12 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you for your kind words! If you ever need anything in the future, we're always here to help
The mortgageline team

Rated 5 out of 5 stars

I highly recommend MortgageLine

I highly recommend MortgageLine. They exceeded my expectations! The team was very proactive. I never had to chase them. They stayed on top of everything, kept me updated, and guided me throughout the entire process of buying my house. A special thanks to Carla and Mayur for going the extra mile and ensuring everything was in order. Truly Thanks, Fantastic job 👏🏻👏🏻👏🏻

12 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team. Ensuring a smooth and stress-free process for our clients is always our top priority, so it’s great to know we met your expectations. We truly appreciate your recommendation and wish you all the best in your new home

Rated 5 out of 5 stars

The best by far

The best by far. I’ve been dealing with Nicholas over the past few months and he has been the most professional, helpful and dedicated broker I could ask for. He has helped me every step of the way and has taken so much of the stress out of this process. If your looking for a broker, look no further, you won’t be disappointed

4 March 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience. Helping our clients navigate the mortgage process with as little stress as possible is always our goal, and we're thrilled we could support you every step of the way. Wishing you all the best in your new home, and if you ever need anything in the future, we’re always here to help

Rated 5 out of 5 stars

We are very happy for all the services…

We are very happy for all the services !
Team is very very operative .

18 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're delighted to hear that you're happy with our services. Our team is always committed to providing the best support possible. We truly appreciate your feedback.

Rated 5 out of 5 stars

Great experience with Kevin and team

Great experience with Kevin and team. Solid advice on the right product for us and great support on the application process.

28 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you for your kind words! We're delighted to hear you had a great experience with our team. Helping you find the right product and supporting you through the process is what we strive for. Wishing you all the best, and if you ever need anything, we're here to help!
The Mortgageline Team

Rated 5 out of 5 stars

👍👍👍👍

👍👍👍👍👍👍👍👍👍👍

28 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you for the thumbs up, we really appreciate your feedback! If you ever need any further assistance, don’t hesitate to reach out. Wishing you all the best!
The Mortgageline Team

Rated 5 out of 5 stars

Excellent

Excellent, personable service, staff friendly and efficient and was happy with mortgage product they arranged

19 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that you’re happy with the mortgage product we arranged. Providing excellent service and making the process as smooth as possible is our top priority. Wishing you all the best in your new home!
Mayur & The Mortgageline Team

Rated 5 out of 5 stars

We cannot thank Jan and team enough for…

We cannot thank Jan and team enough for helping us secure our Mortgage! Jan was so proactive, so transparent and just an overall superstar. We have such a brilliant experience with Jan and team, they were so helpful and supportive. THANK YOU!!!

21 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're absolutely delighted to have helped you secure your mortgage. It was our pleasure to support you throughout the process, and we truly appreciate your trust in our team. Wishing you all the best in your new home!
Jan & The Mortgageline Team

Rated 5 out of 5 stars

I recommend to everyone the Mortgage…

I recommend to everyone the Mortgage Line.

13 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for your recommendation! We’re thrilled to have been able to assist you, and we truly appreciate your support. Wishing you all the best!
Mayur & The Mortgageline Team

Rated 5 out of 5 stars

FANTASTIC

FANTASTIC
MICHAEL IVORY THANK U THANK U

7 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you for your great review, the entire team truly appreciates your trust and are grateful for the opportunity to assist you. If you ever need help again, don’t hesitate to reach out!
Michael & The Mortgageline Team

Rated 5 out of 5 stars

Michael Ivory was very helpful.

Michael Ivory was very helpful.

13 February 2025
MortgageLine logo

Reply from MortgageLine

Thank you for your 5 star review, it is very much appreciated!!
Wishing you the best, Michael & The Mortgageline Team

Rated 5 out of 5 stars

Mortgage application

I had an amazing experience working with Kevin Fitzharris and team at mortgage line. From start to finish, they were incredibly helpful, knowledgeable, and professional. They guided me through every step of the mortgage and property process, answering all my questions with patience and expertise. Their attention to detail and dedication made the entire experience smooth and stress-free. I truly appreciate their hard work and highly recommend Kevin to anyone looking for a reliable and trustworthy property agent. Thank you for making this journey so seamless!

29 January 2025
MortgageLine logo

Reply from MortgageLine

Thank you so much for the wonderful feedback! We're so glad to hear that you had a seamless and stress-free experience with us. It was truly a pleasure working with you and helping guide you through the process. Your recommendation means the world to us! If you ever need assistance again, don't hesitate to reach out. Best of luck with everything ahead! 😊
The Mortgageline Team

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