MortgageLine Reviews 

290
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and unwavering dedication, providing clear guidance and support throughout the process. Many people highlight the excellent service, noting how the team goes above and beyond to make the entire journey straightforward and stress-free. Reviewers consistently appreciate the exceptional customer service, often mentioning the prompt responses and continuous updates that keep them informed. This efficiency contributes to a remarkably smooth and easy user experience, making even complex processes manageable for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing gratitude for the support and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

User experience

Users describe positive interactions with the overall experience, highlighting how the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't thank Mihaela and all Mortgage Line team enough for all their help throughout our mortgage journey. From start to finish, they made the entire process straightforward and stress-free. Mihaela... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mortgage line, in particular Ben Caffrey was super helpful throughout. He was chasing me for a change instead of the other way around, which was refreshing. Kept me in th... See more

Company replied

Rated 5 out of 5 stars

I had a great experience collaborating with Mortgageline. Mihaela explained every step of the mortgage process in simple terms. She responded quickly to our questions didn’t matter what kind of questi... See more

Company replied

Rated 5 out of 5 stars

Made the entire process very smooth. It was my first time buying a house in Ireland and Kevin explained and gave me every detail I needed to know which helped me make an informed decision on whic... See more

Company replied


Company details

  1. Mortgage broker
  2. Life Insurance Agency

Written by the company

Specialities We just love talking about mortgages. Please feel free to ask us any questions you may have. Online Mortgage Application from start to finish is available. Online Consultation available with your own dedicated MortgageLine Adviser. Download our Free Home Buyers Guide History Established in 2004. MortgageLine is Ireland's leading Mortgage Broker. We are here to answer any questions you may have on Mortgages, Mortgage Protection, Life Assurance, Pensions and Investments


Contact info

4.9

Excellent

TrustScore 5 out of 5

290 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(290)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely exceptional service!

Absolutely brilliant communication, straightforward and easy to understand the process of organising a mortgage.

I will be defiantly using the Mortgage Line broker company again.

Nicholas Penny was amazing through out the whole process, kept me up to date at all times and managed to get the best possible mortgage deal in my circumstances.

Nicholas consistently understands my needs, stays incredibly well-informed, and takes the time to explain everything patiently and clearly.

The work Nicholas put in to find the best mortgage deal for me was exceptional.

Highly recommend! Excellent experience. Great communication. Highly professional brokers. Very happy. Thank you.

16 December 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! I'm delighted to hear that you had such a positive experience throughout the mortgage process. It was a pleasure working with you, and I’m thrilled that I was able to secure the best deal for your circumstances. Clear communication and understanding your needs are always top priorities for me, so I’m glad that stood out to you.

I truly appreciate your recommendation, and I look forward to working with you again in the future! Thank you again for your trust and feedback—it means a lot. Wishing you all the best!

Nick & The Mortgageline Team

Rated 5 out of 5 stars

Very good service!

Everything made me feel good and made me trust this company! I'm very thankful for the effort that you have made for me!

12 December 2024
MortgageLine logo

Reply from MortgageLine


Thank you so much for your kind words! I'm so happy to hear that you felt supported and trusted throughout the process. It was a pleasure working with you, and I’m grateful for the opportunity to assist you. Your satisfaction is always my top priority, and I truly appreciate your trust and feedback. Thank you again, and I wish you all the best moving forward!

Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

Billy Did a Great Job

Billy was great — always checked in with me and he explained everything super well. I’d recommend him to anyone looking for a mortgage! The closing team were also great — as with Billy, they were friendly and great communicators.

12 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're delighted to hear that our team were able to provide such excellent service, keeping you informed and making the process smooth. Clear communication and friendly support are key to ensuring a stress-free experience, and we're thrilled that we could deliver that for you. We truly appreciate your recommendation and are so happy we could assist you with your mortgage journey!
Best Wishes Billy & The Mortgageline Team

Rated 5 out of 5 stars

Very prompt and helpful

Very prompt and helpful. Everything was very easy with them. Thank you for your help.

2 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your kind words! I'm so glad to hear that the process was easy and that I could be of help. Your satisfaction is my top priority, and I truly appreciate your feedback. If you ever need assistance in the future, feel free to reach out. Thanks again, and all the best to you!
Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

Easy process and helpfull team

I worked with Ronan for about a year to get the keys of my new house.

I withdrew the purchase of one house and the team continue to support me through the process of finding a more suitable house and get the keys.

Efficient process and the customer portal is so easy to use, I can't recommend enough.

3 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your thoughtful review! I’m so glad to hear that you had a positive experience throughout the entire process, even with the change in your plans. It was a pleasure supporting you in finding the right home, and I’m happy the process was efficient and smooth. I’m also glad the customer portal made things easier for you! Your recommendation means a lot, and I truly appreciate your trust and feedback. Wishing you all the best in your new home!

Ronan & The Mortgageline Team

Rated 5 out of 5 stars

Good Experience

We approached them to get our first mortgage and came back to them when we needed to re-mortgage. They are friendly, have the expertise and they respond quickly. We will use them again.

2 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're happy to hear that you've had such a positive experience with us, both when securing your first mortgage and during your re-mortgage process. It's always a pleasure to work with clients who trust us with their needs. We look forward to helping you again in the future!
Best Wishes, Billy & The Mortgageline Team

Rated 5 out of 5 stars

Many thanks to Nicholas Penney and…

Many thanks to Nicholas Penney and Mortgageline team for helping us to get our dream home. Nicholas is very professional, trustable, transparent and supportive. Our dream came true because of their support. I strongly recommend for their services. They are the solution providers to make your dream come true.

3 December 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your wonderful feedback! We're absolutely delighted to have been a part of your journey to securing your dream home. It’s incredibly rewarding to know that our team could provide the professionalism, transparency, and support you needed. We truly appreciate your recommendation, and we’re here for you whenever you need assistance in the future!
Best Wishes, Nick & The Mortgageline Team

Rated 5 out of 5 stars

Many thanks to Nicholas Penney and…

Many thanks to Nicholas Penney and Mortgageline team for helping us to get our dream home. Nicholas is very professional, trustable, transparent and supportive. Our dream came true because of their support. I strongly recommend for their services. They are the solution providers to make your dream come true.

3 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We’re happy the team could help you achieve your dream home. It’s great to know that you experienced professionalism, trust, and transparency throughout the process. We truly appreciate your recommendation, and we’re always here to support you whenever needed in the future!
Kind Regards, Nick & The Mortgageline Team

Rated 5 out of 5 stars

Mortgage line are the best

Stephen and his team are fantastic to work with; they are helpful at every stage and always just a call or email away, providing great advice. We have used their services twice, and both times they were excellent.

5 December 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your kind words! We're happy to hear that you've had a great experience working with our team. We always aim to provide helpful, timely advice and support, and it's fantastic to know we've been able to meet your needs on both occasions. We look forward to working with you again in the future!
Best Wishes, Stephen & The Mortgageline Team

Rated 5 out of 5 stars

I have nothing but positive feedback

I have nothing but positive feedback. The mortgage process with MortgageLine was incredibly smooth and clearly explained. I now feel much more informed about the entire process, thanks to Ronan, who took the time to walk me through each step. His dedication and willingness to help were evident at every stage, and his enthusiasm really helped ease the more stressful moments.

4 October 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, really appreciated. We are happy you found the service valuable, we would be delighted to help your friends too!
Best Wishes, Ronan & The Mortgageline

Rated 5 out of 5 stars

Michael and team were amazing

Michael and team were amazing
I was dealing with Michael during my application process. I couldnt have asked for a better experience. Everything was made clear, all info given to me and the timeline made very clear. Amazing team who were very helpful and knowledgable with all my queries

2 October 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your glowing review, we are delighted to hear that our service exceeded your expectations.
Best Wishes, Michael & The Mortgageline Team

Rated 5 out of 5 stars

Kevin and the team are absolutely…

Kevin and the team are absolutely brilliant, from start to finish they were there to answer any questions and guide me throughout the process. Anyone thinking mortgage should contact them.

3 October 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, it is really appreciated. We are happy to hear you found our service helpful.
Best Wishes, Kevin & The Mortgageline Team

Rated 5 out of 5 stars

Kevin was fantastic

Kevin was fantastic

1 October 2024
MortgageLine logo

Reply from MortgageLine

Thank you for your 5 star review, it is very much appreciated!
Kevin & The Mortgageline Team

Rated 5 out of 5 stars

Many thanks to MortgageLine for…

Many thanks to MortgageLine for helping us purchase our new, lovely home.
We had the pleasure of working with Mihaela Cordos and the experience was exceptional from the initial consultation to the final approval. We highly recommend Mihaela for anyone seeking an reliable and efficient mortgage broker!

16 September 2024
MortgageLine logo

Reply from MortgageLine

Thank you for taking the time to leave your review, we are happy to hear you found our service to be valuable.
We wish you lots of happiness in your new home, Mihaela & The Mortgageline Team

Rated 5 out of 5 stars

I honestly couldn't rate Kevin and his…

I honestly couldn't rate Kevin and his company more, amazing service and they manage to be knowledgeable, professionaland friendly. Highly recommend, got my sister to contact them for her mortgage. A+++

26 September 2024
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you for your positive review, we are delighted to hear you found the service to be helpful.
Best Wishes, Kevin & The Mortgageline Team

Rated 5 out of 5 stars

Overall great experience

I had an excellent experience with Billy, who dealt with my re-mortgaging. He was very responsive and very prompt at getting back to me.
Haven in general, was very slow dealing with my application, and at times it was highly frustrating.

16 September 2024
MortgageLine logo

Reply from MortgageLine

Thank you very much for your positive review, we are happy to hear you were satisfied with our side of the process.
Best Wishes, Billy & The Mortgageline Team

Rated 5 out of 5 stars

Mortgage

We can highly recommend Jan and his team who helped us through this stressful process of mortgage!

12 September 2024
MortgageLine logo

Reply from MortgageLine

Thank you so much for your positive review, we are so happy to hear your feedback!
Wishing you the very best, Jan & The Mortgageline Team

Rated 5 out of 5 stars

Highly recommended to take the anxiety out of home buying

They made a very complicated process hassle free. They provided support at every step , were able to secure competitive quotes for me. All their team were very friendly, professional and were easy to reach

5 September 2024
MortgageLine logo

Reply from MortgageLine

Thank you very much for your review, it is really appreciated. We are so happy to hear you found our service helpful.
Wishing you lots of happiness in your new home, Mayur & The Mortgageline Team

Rated 5 out of 5 stars

I highly recommend MortgageLine

I highly recommend MortgageLine. They made the process of applying for my mortgage very easy. Their staff are very friendly and efficient and answered all my questions in a prompt manner.

29 August 2024
MortgageLine logo

Reply from MortgageLine

Thank you very much for your positive review, we are delighted to hear you found our service and staff friendly and efficient.
Wishing you the best, Mihaela and the Mortgageline Team.

Rated 5 out of 5 stars

Great experience

Jan and his team were brilliant they help me to switch my mortgage and exceeded my expectations regarding the closing. They were very informative and kept me in the loop during this process. Recommend to anyone that is looking for buying a house or switching mortgage. I definitely will use them again.
Thank you Jan and your team you made this process very easy for me. See you again in few years

26 August 2024
MortgageLine logo

Reply from MortgageLine

Thank you Natalia for your positive review, we are very grateful. We are delighted to hear that we exceeded your expectations and will recommend us to your friends and family.
Best Wishes, Jan & The Mortgageline Team

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