Mortgage Links Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and genuine care, making complex processes feel manageable and stress-free. Many highlight the exceptional service, noting that advisors take the time to clearly explain details and ensure clients understand every step without feeling rushed. The customer service is frequently described as outstanding, with people appreciating the responsiveness, clear communication, and dedication to finding the best solutions. Reviewers often mention that the staff goes above and beyond, providing support and guidance that exceeds expectations, even in complicated situations. The overall experience is often described as hassle-free, efficient, and highly recommended for anyone seeking mortgage advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, with many customers consistently recommending it to others... See more

Customer service

Users describe positive interactions with customer service, consistently praising the support offered and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, we had very little knowledge about mortgages, and Mortgage Links Advisors made the whole process so much easier. They took the time to clearly explain what a mortgage is, how it... See more

Rated 5 out of 5 stars

We had a great experience working with James. From our first meeting to when we were ready to go ahead with the application process. He was friendly, helpful and easy to talk to. He always responded q... See more

Rated 5 out of 5 stars

After seven years of renting, buying our home felt like a daunting challenge — but Lauren made it possible. She went above and beyond to guide us through every step of securing a mortgage to purchas... See more

Rated 5 out of 5 stars

Lauren has been so helpful from start to finish. Our first meeting was very relaxed and everything was explained to us so we fully understood the process and Lauren was always contactable if we had an... See more


Company details

  1. Mortgage broker

Written by the company

Fee Free Mortgage Advice. Fast & friendly mortgage advice designed to save you time and money. Whether you’re a first time buyer, looking to remortgage an existing property or buying a new property we would love to help you. With over 100 years of combined mortgage experience, we’ll research the best mortgage from our panel of over 90+ lenders and thousands of mortgage products to find the best fit for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Return customers

This is our fourth time making use of the offering from Mortgage Links. We've always been really impressed and pleased with the support offered and candid advice where needed. We’ve had Bernadette give advice and her son James. We always recommend their services to others!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Lauren at Mortgage links

We used Lauren at Mortgage links for our recent remortgage which was more complicated due to a freehold purchase. Lauren efficiently found us an excellent remortgage rate and went above and beyond to help us with the freehold situation. I can’t recommend them enough.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service highly recommended

We used Lauren Conroy from mortgage links as our mortgage advisor on our first house purchase and she was brilliant, would highly recommend.
Very knowledgeable and answered all our questions and was very responsive.
She took the time to really explain everything and helped us choose the best mortgage for us. We feel very confident in her advice and her professionalism and sense of humour made us feel at ease.
Lauren really made our first house purchase much easier and made the whole process a lot less daunting .. thank you!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Best service you could ever ask for

Best service you could ever ask for! We had the privilege of working with Lauren, and the experience was incredible from start to finish. Extremely professional, knowledgeable, responsive, and genuinely dedicated to helping us through every step of the mortgage process. Lauren made everything feel smooth and stress-free, always taking the time to explain things clearly and ensure we were comfortable with every decision. We truly felt supported and valued throughout the entire journey. We couldn’t recommend highly enough — outstanding service all around!:)))

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Lauren has been fantastic from start to…

Lauren has been fantastic from start to finish. Me and my partner are first time buyers and had absolutely no clue what we were doing, Lauren has always taken the time to explain every part of the process to us and make sure we are getting the best deal. We heard about Mortgage Links’ services through a friend and I couldn’t have been more pleased that I used their recommendation. Absolutely brilliant service. Thank you!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Lauren has been absolutely fantastic…

Lauren has been absolutely fantastic throughout our whole mortgage process. From start to finish she was professional, knowledgeable, responsive and incredibly supportive, making everything feel so much less stressful than we expected.

She always took the time to explain things clearly, kept us updated every step of the way, and went above and beyond to make sure we got the best outcome possible. Nothing ever felt like too much trouble.

We’re so grateful for all of Lauren’s help and would highly recommend her to anyone looking for a mortgage adviser. Thank you again for everything!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

As a first-time buyer, I honestly couldn’t have asked for a better mortgage adviser. Lauren Conroy was absolutely brilliant from start to finish and took the time to explain everything clearly, which made such a daunting process feel manageable and stress-free.

Her knowledge and patience really stood out, she made sure I understood each step and was always happy to answer questions. Thanks to her guidance, the whole process ran smoothly, and she even managed to secure me a lower interest rate right before exchange, which was an amazing bonus.

I felt completely supported throughout and would highly recommend her to anyone looking for clear advice, reassurance, and someone who genuinely has your best interest at heart.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars! Can’t thank James enough, we had an online meeting on Sunday and by Tuesday evening we had our mortgage approved by the lender. Great communication by James and the whole process felt simple and easy. Would recommend to friends and family. Thank you!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

The Amazing Kate

Kate has been a great help to me! As a first-time buyer, she was patient and talked me through every step of this process. Very grateful I found her!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Having been let down badly at the last…

Having been let down badly at the last minute by a broker from another company, Lauren stepped in and was just amazing. She was completely professional, accommodating and incredibly knowledgeable throughout the whole process. I felt confident with her looking after us and her patience with my constant emails was fantastic! Will definitely be staying with her for the foreseeable future. Completely recommend her services.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Tenants to homeowners

After seven years of renting, buying our home felt like a daunting challenge — but Lauren made it possible. She went above and beyond to guide us through every step of securing a mortgage to purchase our property from our landlord. Her professionalism, patience, and genuine care shone through at every stage. Lauren explained everything clearly, reassured us when the process felt overwhelming, and worked tirelessly to ensure we achieved the best outcome.

We are now awaiting completion to become proud homeowners thanks to her dedication and expertise. We couldn’t recommend Lauren highly enough to anyone looking for a mortgage advisor who truly puts their clients first

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Lauren Conroy

I cannot thank mortgage links/Lauren Conroy enough for all their help over the last few months. I booked an initial appointment with Lauren after finding her online, she was friendly, approachable and professional during the first meeting and throughout the application progress. Our offer was accepted quicker than expected and Lauren was quickly able to progress our application and get our mortgage approved. Communication throughout the process was excellent and completely exceeded our expectations on all fronts.
Thank you Lauren and mortgage links for making a stressful time very straightforward and stress free, we will 100% be back when we are due for renewal.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service for First Time Buyers

As a first time buyer, we had very little knowledge about mortgages, and Mortgage Links Advisors made the whole process so much easier. They took the time to clearly explain what a mortgage is, how it works, and answered every question without ever rushing us. We really appreciated their patience and how they made everything simple to understand.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently worked with Lauren Conroy…

I recently worked with Lauren Conroy for my mortgage, and I couldn’t be happier with the service. From start to finish, Lauren was professional, knowledgeable. She took the time to explain everything clearly and made what can often be a stressful process feel smooth and straightforward.

Lauren was always easy to reach, quick to respond, and genuinely cared about finding the best solution for my situation. Her professional approach really stood out, it felt like she truly had my best interests at heart.

I would absolutely recommend Lauren and Mortgage Links to anyone looking for mortgage advice and a stress free experience.

Thank you again Lauren for all your help!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

James has been fantastic and he has provided an outstanding service, we were really impressed with how quick our remortgage offer came through. We have previously used Bernadette for our mortgages, Bernadette was amazing. We were really impressed with James. The brilliant service runs in the family.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

I had been with the same mortgage…

I had been with the same mortgage advisor for over 10 year’s, thought it would be good to have a change. Lauren was great! Kept me informed all the way through and even managed to save me money! Great experience, would totally recommend to anyone looking for a mortgage. Thank you Lauren 😀

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend MortgageLinks

I used to use a mortgage broker before and never truly went through all the details in person properly until Lauren. She made me feel welcome and took her time making sure we had all the information correct. Lauren is fantastic at keeping in touch afterwards, always on the other end of the phone for any questions you may have after everything has been sorted. Can’t recommend MortgageLinks enough for anyone looking for a mortgage and advice.

13 February 2025
Unprompted review

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