Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go above and beyond. People appreciate how advisors clearly explain complex details, making the mortgage process feel smooth and stress-free from start to finish. The customer service is frequently highlighted as exceptional, with many reviewers noting prompt responses and consistent updates. This dedication ensures customers feel confident and well-informed, leading many to highly recommend the company for its efficient and supportive approach.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as excellent, brilliant, and even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Words will not do justice to how good the team at Mortgages first have been to us. We will be forever thankful for the work Gosia and Lauren did for us. Gosia especially was always happy to... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied


Company details

  1. #51 of 88 best companies in Mortgage broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(463)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bradley artus was very friendly and…

Bradley artus was very friendly and very helpful.. would definitely recommend

15 October 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Simple and slick, Brad made the whole process a breeze

Bradley (Artus) made the whole process of helping me review my mortgage options easy and straightforward. Had everything done to validate me for a new build within an hour. He was polite, engaging, and would 100% recommend him and Mortgages First to help in securing a mortgage.

6 October 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

So I assumed from friends and family’s…

So I assumed from friends and family’s comments and warnings that getting a mortgage sorted would be a nightmare and endless hassle. Clearly they didn’t use Mortgages First!

Every staff member I spoke to were incredibly friendly, professional and attentive and more than happy to have a human chat throughout the progress which made it feel all the more personal.

Particularly Bradley Artus, couldn’t be more helpful or a more pleasant chap and was supportive throughout and was akin to a dog with a bone when we could progress which is such a change from the normal slow and delayed responses (sorry l called you a dog Brad).

I also interacted with Matt Odel wo equally was supportive, clearly knowledgeable, friendly and even local to my area so could relate to where I was buying which again was a nice bit of circumstance!

All in all, great team, great experience! (And I haven’t even has to pay them due to buying through a scheme, so all this service was just them being good people!)

2 October 2025
Unprompted review
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Great company

We have found this company particularly helpful, knowledgeable and they have given us lots of guidance. Bradley, inparticularly, has been a great source of information and has been extremely helpful in our quest. Mqny thanks

16 September 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

My remortgage review

Abigail Harvey was very helpful and made my experience a pleasurable one , I appreciate everything she did for me .

29 August 2025
Unprompted review
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Reply from Mortgages First

Hello, we are delighted that you are happy with our services. Your review is really appreciated, thank you for sharing your positive experience.

Rated 5 out of 5 stars

Professional Company

They have very professional staff. I feared the worst based on what I read online, but these guys are the real deal.The whole process was completed in less than a month. Our lender offer came out before we even had a serious solicitor. Well done to Lauren, Jenny, Charlie and everyone else involved in our mortgage application.

4 August 2025
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Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Knowledgeable, Supportive, and Great to Work With

I had an excellent experience working with Mortgages First. They were professional, responsive, and very knowledgeable, guiding me through every step of the process with clarity and patience. They made what could have been a stressful experience smooth and straightforward, always keeping me updated and ensuring I understood all the details.

I truly appreciate their support and would highly recommend them to anyone looking for reliable mortgage advice and service.

8 September 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Amazing service

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informed every step of the way. We were kept updated throughout, and any questions we had were answered quickly and thoroughly. They both truly went above and beyond to make the experience as smooth as possible. We’re so grateful for their help and would highly recommend them to anyone!

1 September 2025
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Great service

Great service

8 August 2025
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Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Response and reassurance

Response and reassurance

22 August 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

5* service

I recently had the pleasure of speaking to Bradley Artus during the process of securing a mortgage, and I couldn't be more satisfied with the experience. He is very knowledgeable, professional, and incredibly supportive.
What impressed me most was his ability to clearly explain every step of the process in a way that made me feel confident and informed. Whether it was helping me understand the different mortgage options, assisting with paperwork, or answering my many questions, thank you for all your help.

26 August 2025
Unprompted review
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 4 out of 5 stars

Really friendly with good advice

Really friendly with good advice but could not achieve reaching the end goal which would've been a better mortgage than we already had

24 August 2025
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Reply from Mortgages First

Hello, thank you so much for the feedback! We appreciate your business and your review, thank you for sharing your experience!

Rated 5 out of 5 stars

Mortgage First was incredibly helpful…

Mortgage First was incredibly helpful in securing my mortgage. They were professional, responsive, and made the whole process stress free.

I will definitely Highly recommended!”

1 August 2025
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Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Great customer service

Great customer service. Very supportive throughout the journey of gaining initial mortgage and remortgaging

22 August 2025
Mortgages First logo

Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Very helpful

Very helpful
Good advice.

18 July 2025
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Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

What a smooth and peaceful process…

What a smooth and peaceful process throughout the journey. Thanks, Mortgage First.

18 August 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Very good company to use Andrew is…

Very good company to use Andrew is brilliant at his job

18 August 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Excellent service

Our mortgage Broker Scott has been so helpful in helping us get our mortgage for our forever home despite some challenges. Thank you so much

1 July 2025
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Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

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