Mortgages First Reviews 

463
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go above and beyond. People appreciate how advisors clearly explain complex details, making the mortgage process feel smooth and stress-free from start to finish. The customer service is frequently highlighted as exceptional, with many reviewers noting prompt responses and consistent updates. This dedication ensures customers feel confident and well-informed, leading many to highly recommend the company for its efficient and supportive approach.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as excellent, brilliant, and even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Words will not do justice to how good the team at Mortgages first have been to us. We will be forever thankful for the work Gosia and Lauren did for us. Gosia especially was always happy to... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... See more

Company replied

Rated 5 out of 5 stars

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... See more

Company replied

Rated 5 out of 5 stars

Our journey began 6 months ago and could not have done this without the amazing Laura Dowsett who helped us to get where we are now. My son David has been guided and updated on his first purchas... See more

Company replied


Company details

  1. #51 of 88 best companies in Mortgage broker

Written by the company

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(463)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Julia Swanton provided us 5 star…

Julia Swanton provided us 5 star service, very knowledgeable and clear process

15 July 2025
Mortgages First logo

Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Steve Alexander went above and beyond

Steve Alexander went above and beyond! We were so happy with how much Steve helped. As a young couple, Steve did all he could to explain and assist to make us feel more at ease with making our mortgage decisions. Truly a pleasant man to work with. Thank you, Steve.

30 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Exceptional Service – Highly Recommend Steve Alexander

I cannot thank Steve enough for his outstanding support throughout my mortgage process. From start to finish, he was professional, responsive, and incredibly knowledgeable. What truly sets Steve apart is his genuine commitment to going above and beyond for his clients.

He made a complex process feel smooth and stress-free, always taking the time to explain everything clearly and ensure I was comfortable at every step. It’s because of his dedication and excellent service that I chose to go ahead with Mortgage First.

Steve is, without a doubt, the best mortgage advisor I’ve worked with. Highly recommended!

Thank you again, Steve!

– Bala

5 August 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Very kind

Very kind, helpfull with anything you want to ne explained and they moved very fast with our mortgage application

21 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Remortgage

Luke is very knowledgeable and has good understanding of my situation. Remortgage process is going well smoothly. Thank you.

8 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Helpful, friendly and informative

Thomas was very friendly and gave us all the information we needed to make our own decisions. He was flexible and understanding with meeting times.

19 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

Communication from start to getting…

Communication from start to getting mortgage offer

7 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Great experience with Mortgage First

Great experience with Mortgage First! As a first-time buyer, I really appreciated their clear guidance and quick responses. They made the whole process smooth and stress-free. Highly recommend!

10 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the fantastic review, we are happy we could be of assistance and appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful, friendly and clearly explained everything to us. The appointment was made at time with consideration to our work schedule and limitations. Overall, just a really pleasant experience.

1 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Really happy with the service provided

Every advisor I dealt with throughout the whole process was helpful, responsive and made it a pleasure to be dealing with them.

8 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you so much for the feedback! We appreciate your business and your review, thank you for sharing your experience!

Rated 5 out of 5 stars

Great engagement through the process…

Great engagement through the process and explanations layman's terms.

8 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 5 out of 5 stars

Yes I have remortgage couple of times…

Yes I have remortgage couple of times wit Mortgage First,felt very comfortable members of staff were able to explain all the options available on the market strongly recommend!

3 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Rated 5 out of 5 stars

Execellent

4 July 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Rated 4 out of 5 stars

Friendly helpful service

Friendly helpful service. Thank you

1 June 2025
Mortgages First logo

Reply from Mortgages First

Hello, thank you so much for the feedback! We appreciate your business and your review, thank you for sharing your experience!

Rated 5 out of 5 stars

10/10 service from them

10/10 service from them, couldn't be more happier, I have only dealt with Andrew and Carly but they have helped me so much to get my mortgage as a first time buyer on my own and got a loan more then what I should have done really so big shout out to them, if your in the market to buy ask them, they have made life easier from me on this journey.
Highly recommend

4 July 2025
Unprompted review
Mortgages First logo

Reply from Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Rated 5 out of 5 stars

Thank you Luke! Highly Recommend

We’ve been using Mortgage First for a couple of years now, and we usually work with Luke Parr. The service he provides is always outstanding. Luke takes the time to explain our options clearly and is always available to answer any questions we have.

Thank you, Luke, for your continued support!

20 June 2025
Mortgages First logo

Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Rated 5 out of 5 stars

pleasant and polite, professional attitude

I thought the mortgage advisor was very professional and polite

7 June 2025
Mortgages First logo

Reply from Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Rated 5 out of 5 stars

Professional and Commited!

The intial sale of my flat fell through due to cladding issues. They stayed with me until I finally sold and bought a new property. Not only was the service eccellent, they also got me the most competitive mortgage amount and rates.

24 June 2025
Mortgages First logo

Reply from Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look