Morton Michel Reviews 797

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and efficiency. Many people highlight the personalized approach and the staff's ability to patiently explain complex information, making the process smooth and understandable. The service provided is frequently described as brilliant, with consumers appreciating the company's responsiveness and dedication to resolving queries. Reviewers often mention feeling well-supported and that their needs were met with great care and professionalism.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the staff,... See more

Customer service

Clients share positive opinions on customer service. Many customers praised the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, another Great experience with Morton Michel. I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. th... See more

Rated 5 out of 5 stars

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent a... See more

Rated 5 out of 5 stars

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query. Maisie returne... See more

Rated 5 out of 5 stars

The service from both Marie and Jerome was brilliant. I had emailed and spoken to Jerome with a question , he knew the importance of getting back in touch with me and kept trying until I was avail... See more


Company details

  1. Insurance broker

Written by the company

With over 55 years’ experience, Morton Michel is known as the UK’s leading childcare insurance specialist. They are renowned for their tailored policies, excellent service, integrity and competitive premiums.

Morton Michel

Written by the company

Childcare Insurance Specialist
Morton Michel expertly insure over 40,000 childcare settings and early years practitioners including nurseries, pre-schools, childminders, nannies, children's activity groups, out of school clubs, educational/sporting groups, holiday play schemes, parent and toddler groups and indoor play centres.
Discount and Benefits
Insure your childcare business through Morton Michel and receive automatic FREE entry to the ChildCare Club, giving you and your team an array of fantastic benefits such as FREE RoSPA-accredited, CPD-certified online training courses, FREE downloads including business forms and educational posters, amazing discounts on days out to the UK's top attractions, savings with Haven holidays and a monthly e-newsletter plus many more substantial benefits.
Free Early Years Training
Take out a policy with Morton Michel and receive a FREE user account from flick learning giving you access to over 50 RoSPA-accredited, CPD-certified online courses! Includes training courses on child protection, equality and diversity, health and safety and many more. On top of this free account, using an exclusive Morton Michel discounted rate you can buy extra accounts for your staff. Buy a block of 5 accounts for your staff at just £75 plus VAT for a whole year’s access!

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic!

Fantastic!
Yet again, the lovely Dave has been exceptionally helpful, reassuring me of my policy and explaining it to me fully, so that I understand it all. Very prompt to make changes for me and really supportive. Really helpful, friendly and polite team. Thanks again.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Mia

Spoke to Mia, she was very helpful and understanding. As was the previous person I spoke with months ago.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Jerome Binns today

Great service from Jerome Binns today. Service with a smile is definitely the best way to get through the formalities of an insurance call! Went the extra mile to find out exta info for me and happy to call me back with bits he couldn't confirm there and then! Fab service, thanks Jerome!

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

They are very helpful and always supportive of the clients needs.
The person working are very kind and strive to get everything done on time.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Spoke to Mia Holland to set up my…

Spoke to Mia Holland to set up my insurance policy. Mia is very polite, friendly and professional. She was very thorough & was more than happy to explain any technical jargon. Would recommend & will always go back to her should I need anything!

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Best childcare insurance provider

We have dealt with Morton Michel for 10 years now, and have always received excellent service. I have recently renewed our policy and spoke with Mia, who was more than helpful. She was so friendly and knowledgeable, ensuring that all information and advice was clear and understandable. I would definitely recommend Morton Michel without hesitation.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

personable help

I contacted Morton Michel and the Customer Service Representative Daisy was very helpful and friendly. She explained to me the different options and benefits of each policy and helped me choose the one that suited my needs and budget. She also answered all my questions and clarified any doubts I had. She made the whole process easy and smooth. I appreciate her personable and professional service. I would recommend their services to anyone who needs to set up a home childcare insurance policy.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Spoke to Jerome

Spoke to Jerome
So helpful with a new quote and followed up with all questions. Explaining every step and why it was done. Had a few issues to start with but he resolved it very quickly and always called me back to avoid waiting time on the phone.
Thankyou for a great customer service

24 November 2023
Unprompted review
Rated 5 out of 5 stars

New policy help

I spoke with Daisy today to set up a new policy. She was great at explaining the details and thorough in making sure I understood everything and what additional services are available to me as a Morton Michel customer.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Mia was very thorough and went through everything in detail and at a good pace for someone who’s starting a business for the first time she really took her time with me and went through everything I queried

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to David Norman

Thank you to David Norman who has provided a top class service. David was helpful and happy to answer all of my queries to ensure that we had the right policy in place for our club. I would recommend dealing with Morton Michel again. Diolch/Thank you David.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to Lee Harris who has…

Thank you to Lee Harris who has supported me with the two nursery renewals. Morton Michel offers so much to their customers from the newsletters that keep you up to date with the forever changes in the childcare sectors, to the Flick training platform! A wealth of training opportunities. Super excited to get started with employer support via ARAG.

15 November 2023
Unprompted review

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