Moss Plumbing And Heating Engineers Reviews 

206
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous staff for arriving strictly on time, maintaining a genuinely friendly attitude, and being extremely thorough during every single service appointment. Many people note that various plumbing jobs are completed efficiently with wonderful attention to detail and absolutely no mess left behind. Some people were satisfied with the quick and clean installation of new boilers, ensuring home heating systems operate smoothly and efficiently. Consumers also mentioned that ongoing communication throughout complex bathroom renovations was consistently clear, exceptionally reliable, and entirely stress-free from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Staff

People report high satisfaction with the staff, consistently praising their friendly, professional, and... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the outstanding workmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service received by Steven today. He kept me updated regularly, arrived on time and his work was exceptional. He checked everything very thoroughly, was friendly, engaging, courteous and pol... See more

Rated 5 out of 5 stars

Steven took on the job of 3 en-suite bathrooms for an extension with a very strict deadline to be ready for a 21st birthday party. He was really Honest about committing to 2 of 3 but in the end he... See more

Rated 5 out of 5 stars

We’ve just had our main bathroom ripped out and transformed into an amazing modern shower room. We are absolutely delighted with the end result. From the initial consultation right through to the fini... See more

Rated 5 out of 5 stars

Two modest sized bathroom / en-suite renovations carried out to budget and to time. Standard of workmanship high, everything kept clean and tidy with no issues or if there were, resolved with a fuss.... See more


Company details

  1. Central Heating Service
  2. Gasfitter
  3. Property Maintenance

Written by the company

We are a family run plumbing and heating company based in central Scotland. We cover all aspects of plumbing and heating works, specialising in central heating, boiler installations and full bathroom renovations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(206)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler Service

I reached out to Steven to book my annual boiler service. Not only did he respond quickly but he was also able to offer availability the following week. Steven arrived 10 minutes early and was both friendly and professional. I would definitely recommend Moss Plumbing and Heating to others and will be using them again in the future.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great company with great tradespeople

Great company with great tradespeople. Very professional and easy to deal with from start to finish. Fitted a new boiler in my property, they took the time to explain different options and prices. Also I was kept up to date on arrival to job and also through job. Great job completed and I would highly recommend to anyone.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality workmanship

Excellent quality workmanship. Started the work when promised and finished in time. Good advice given to me and extremely tidy workmen. Very trustworthy company. Would highly recommend.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Ensuite

A big thank you to Steven and his team for the brilliant job they've done refitting our ensuite. Everyone was friendly, knowledgeable and approachable. Arrived on time every day and worked a full shift. Treated our home with respect. Kept it spotless throughout and had the waste uplifted on the final day. Steven replied to all emails promptly and offered advice when needed. The whole team has amazing attention to detail and the end result is stunning. Planning to have them back to refit our main bathroom. Would definitely recommend.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

En-Suite Replacement

Full en-suite rip out and installation completed by moss plumbing and heating.
Absolutely great service, everything done in the time agreed and made sure to keep the place spotless.
Work completed to a very high standard and Steven was great at keeping me up to date with the plans and progress.
Highly recommend!

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Professional service

Team of experienced, pleasant and trustworthy guys - turned up when they said they would, put in a full shift plus more, tidied up after themselves and delivered on time. Professional service from start to finish. Delighted with our bathroom, looks amazing!

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing job from Steven and the team

Steven and his team have gave us everything we wanted and more with our new bathroom. The guys where so great, clean and tidy ,I couldn’t recommend them enough. Amazing service , communication and care from start to finish!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom replacement.

Moss heating & plumbing done a full bathroom rip out and install.
Their service was second to none and the work carried out was to an amazingly high standard.
We are very very happy with our new bathroom.
Steven and the guys were a great bunch to deal with.
5 star recommendation.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

A wonderful job done by Steven and his…

A wonderful job done by Steven and his professional team. We LOVE our new bathroom.
Mark was a 'treasure'. Everything was treated with respect.
I would highly recommend Steven. He is very knowledgeable and reliable.
Thank you to a great team.
Margo

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Job from Moss Plumbing

Steven and Stevie did a good job at changing a system boiler setup to a straight combi. Needed a bit of investigation for pipe routing etc. But this was done without any issue and the guys did a good job of installation with all the new pipework installed neatly and the house put back together in a tidy manner

6 April 2023
Unprompted review
Rated 4 out of 5 stars

Fantastic Service by Steve and his team

Steve and his team have just completed our bathroom
upgrade and the bathroom now looks like something out of a showroom. We are both really please with it and we’re happy that the guys treated our house like it was their own and tidied up after themselves at all times and also had all the rubbish removed at the end of the job.
They also upgraded the piping to a few of our radiators which haven’t worked for ages and we finally have some heat in our home.
We would definitely recommend them as they are trustworthy and offer a reliable service.

27 March 2023
Unprompted review
Moss Plumbing And Heating Engineers logo

Reply from Moss Plumbing And Heating Engineers

Thanks Again Diane, Have a Great Christmas

Steven

Rated 5 out of 5 stars

boiler serviced

I was getting my boiler serviced and was very happy with the job carried out. Very friendly and professional while carrying out the job and notified me when they were on their way to my house. Would definitely use again and recommend to others.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

New boiler and shower installation

New boiler and shower tap/head were installed with no issues in one day, following a review/inspection of the problems on a previous day. They were very knowledgeable and happy to answer any questions I had, and phoned the following day to make sure everything was okay.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

We had a small job needing done that was causing water to leak under our kitchen sink. Steven attended really quickly and did a great job with the minimum of fuss for a reasonable cost. Would definitely recommend.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Steven from moss plumbing and heating…

Steven from moss plumbing and heating were excellent!
Gave me a variety of options and costs to suit my needs and budget he even went out his way to get me in and my boiler replaced within 3 days of point of contact.
His workmanship and knowledge was fantastic.
Would highly recommend him and his company to anyone 👍 thanks again guys Dougie

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Great local plumbing company very…

Great local plumbing company very trustworthy I had to leave a key and let them get in with the boiler installation, no problems whatsoever. Excellent workmanship and tidied up at the back of them even cleaned the floor I would highly recommend them

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Steven’s business is great

Steven’s business is great - whenever I’ve asked Moss Plumbing and Heating to take on a job they have always been helpful and responsive. This job was a big one - I’d had a flood from my 18 year old shower unit into my utility room. Steven came out and advised on solutions, gave me a good recommendation, and we quickly agreed on replacing the old tiled unit with wet wall and a new shower. Steven’s team, Stevie and Mark arrived early on the day of the install, taking account of my working arrangements, Zoom calls and school runs, and set about stripping out the old unit. They kept me informed at every step of the job, as they repaired the frame, fit new moisture resistant plasterboard, and then installed the wetwall, a new shower tray, door and shower unit. The team were very tidy in the way they did the work and they disposed of all the rubbish effectively. I am absolutely delighted with the transformation and have no hesitation in recommending Steven and his team to take on bathroom improvements.

19 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look