Unlike most insurance yours stayed pretty much the same instead of going lots higher. This for me with the ease of taking out is the way to keep customers. (Let's see if I ever need to claim... See more
Company replied
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Review summary
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What people talk about most
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Able to get a quote renewal but it was cheaper to re-apply for the same insurance via Supermarket.com Problems as both my old and new policies are on the app despite the old one expiring last month
Company replied
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
Company replied
App is handy. Customer service was decent, although took a while to get the right question answered. Great insurance for near classic cars
Company replied
4.4
Excellent
2k reviews
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Minor query with breakdown cover
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
27 July 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that Chloe in our team was able to assist you efficiently with your breakdown cover query. We appreciate you sharing your positive experience with us.
Kind Regards,
Emily
Motor Vision
Seamless to work with
19 July 2026
Reply from Motor Vision Insurance
Hi,
We're thrilled to hear that your experience with us was so smooth and effortless. Thank you for your wonderful feedback; we truly appreciate it.
Kind Regards,
Emily
Motor Vision
Very simple process at a good price.
18 July 2026
Reply from Motor Vision Insurance
Hi,
We are delighted to hear that you found our process simple and our pricing satisfactory. Thank you for your wonderful feedback!
Kind Regards,
Emily
Motor Vision
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our service quick, easy, and competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you experienced good correspondence and found our pricing to be fair. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Straight forward to deal with and very…
Straight forward to deal with and very happy with the price
17 July 2026
Reply from Motor Vision Insurance
Hi,
We're glad to hear that you found our service straightforward and that you were happy with the price. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that you found your experience with us to be straightforward and positive. Thank you for sharing your feedback!
Kind Regards,
Emily
Motor Vision
Reply from Motor Vision Insurance
Hi,
We're so glad to hear you found our pricing fair, renewal process easy, and customer service helpful. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Motor Vision Insurance
Motor Vision Insurance, made it very easy not only to get insured but to beat the price of my previous insurance company by a very large margin. Not for less cover, but for better. If you are about to renew your insurance, give MVI a go, it will be worth the time, after all that's all it takes, if they can do you a better deal , then it is worth it. In these times when we all need to save money on as much as possible.
18 July 2026
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that we could make the process of getting insured easy for you and that we were able to offer a better deal with improved coverage. It's wonderful to know our efforts to provide value are appreciated, especially in these times. We truly value your recommendation.
Kind Regards,
Emily
Motor Vision
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that you found our service excellent and straightforward. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Emily
Motor Vision
Very quick and easy to get a very…
Very quick and easy to get a very competitive quote which we took out. The staff were very helpful and courteous and answered all my questions
15 July 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our quote competitive and the process quick and easy. We appreciate your kind words about our staff's helpfulness and courtesy.
Kind Regards,
Emily
Motor Vision
Took money from my account without…
Took money from my account without authorisation causing me to lose many hours trying to resolve as the communication is very poor to the point of non-existent. If you can't employ human beings to reason with at least give your algorithm bot rubbish some logic and recognition of the basic issues that you cause your customers.
18 July 2026
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration, particularly regarding the wait times and your difficulties contacting us through our online services.
Our records show that your policy was set to automatically renew, and in line with the information provided in your renewal documentation, the premium was collected seven days prior to the renewal date. We appreciate that this may not have been expected and understand the inconvenience this caused.
As soon as the issue was raised via phone and email, a full refund was processed on the same day and returned to the card used for the original payment. Please note that while the refund was issued immediately, it may take a few working days for the funds to appear in your account, depending on your card provider.
We sincerely apologise for the inconvenience and the time taken to resolve the matter. We also appreciate your comments regarding our communication channels and automated services noted in this review and others, as customer feedback helps us identify areas where we can improve. Thank you for bringing your concerns to our attention.
Kind regards,
Molly
Motor-Vision
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our service fast and efficient, and that our pricing met your expectations. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Reviewing customer service -
Reviewing customer service -
Sent a panicked Whatsapp message at around 3am.
Received a reply from Chloe by 8:10 (before opening) and issue was totally sorted by 8:20.
Could not ask for any more.
23 July 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are so glad to hear that our team was able to resolve your issue quickly and efficiently, especially given the urgency. We always aim to provide prompt and helpful support, and it's wonderful to know we met your expectations. Thank you for sharing your positive experience!
Kind Regards,
Jess
Motor Vision.
Really easy to sort out my insurance
Really easy to sort out my insurance. No hassle at all. Plus a very good price.
14 July 2026
Reply from Motor Vision Insurance
Hi,
We're happy you found sorting out your insurance easy and hassle-free, and that you were pleased with the price. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Chloe
Motor Vision.
Once I got to a live person with a…
Once I got to a live person with a vocal not typed interaction he was very helpful indeed and completed my insurance very efficiently and politely..Many thanks
17 July 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that our team member was able to assist you efficiently and politely. It's wonderful to know you had such a positive experience with us. Thank you for your kind words!
Kind Regards,
Chloe
Motor Vision.
Very easy to change my insurance to…
Very easy to change my insurance to with confidence
14 July 2026
Reply from Motor Vision Insurance
Hi,
We're so pleased to hear that you found changing your insurance to be an easy and confident experience. Thank you for sharing your positive feedback with us.
Kind Regards,
Chloe
Motor Vision.
Look no further.
Easy application process. The best prices for comprehensive cover anywhere. Highly recommended.
16 July 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found our application process easy and our prices to be the best for comprehensive coverage. Your high recommendation is greatly appreciated!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We appreciate your feedback regarding our pricing and service quality. We are always working to improve.
Kind Regards,
Chloe
Motor Vision.
Tried extremely helpful when trying to complete insurance quote…
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me through the process and Infact was able to get a better price for me than online. The quote was far less than my last years car insurance . Would definitely recommend and will probably re insure next year.
20 July 2026
Unprompted review
Reply from Motor Vision Insurance
Hi,
We are delighted to hear about your positive experience with us! It's wonderful to know that our team was able to assist you effectively, especially after encountering difficulties online. We always strive to provide helpful and knowledgeable service, and we're so pleased that we could secure a better price for your car insurance. We truly appreciate your recommendation and look forward to assisting you again next year.
Kind Regards,
Chloe
Motor Vision.
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