Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... See more
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We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... See more
Excellent customer service right from the start. Abdullah was so welcoming and genuine. He made me feel at ease, even on the test drive. Abdullah gave me confidence to sell my old car. I would absolut... See more
The worst experience !!! He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed... See more
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Company details
Written by the company
Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.
Contact info
Hollybush lane , UB94HG , London , United Kingdom
- 01895831753
- Info@motor2go.co.uk
- motor2go.co.uk
3.9
Great
117 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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A good experience throughout.
I will be totally honest and true.
We had to be really sure for our first car, Abraham and Motor2go were every bit of it.
The car was presented as advertised, clean inside and out, and drove well(they were kind enough for us to drive the car around for a while to get the proper feel of it). The documents were all in place, and the latest service report done by Motor2Go was also given.
Abraham was really helpful with the change to the V5C and how it was to be done, helped us pay the tax at the site, explained and arranged for the warranty as promised. The transaction was smooth and easy, and based on the experience that day I would recommend them to anyone and also go in for my next car when needed.
The only point I would like to point out is to be a little clear about the description. But apart from that everything else was good. positive and smooth.
I've had the car for just over a week now with no problems as such. I will be editing the review momentarily.
21 February 2022
Unprompted review
Reply from Motor2Go
We are glad you had a positive experience with us Sriram thank you for your honest review!
Total shambles
Total shambles. Reserved a car on Sunday paying £250 online. Still no call from them by Tuesday afternoon so i ring them to be told the car has sold! what the hell?! how can i be allowed to reserve a car and then they sell it from under your nose, all the while holding your £250. total disgrace. Am awaiting my refund - thankfully it was on a credit card which i am relieved about, seeing as they seem to be fradusters
Edit - had to phone again on 17/2 guy took my number (even though they had it already from the reservation) promised he he would WhatsApp me so I can provide bank details for refund. Nothing. So guess the chase continues for my money back!
Edit2 - have now received my refund for deposit paid
15 February 2022
Unprompted review
Reply from Motor2Go
Hi Natasha Sorry for your bad experience it seems that there may have been a system related Error On the day That you have left us a deposit typically we will be notified when the deposit has been placed and we immediately take it off our website. We have never encountered this issue With any of our customers before And are very upset As we put our customers First.
We would be delighted to help you Find your Perfect car And Help you through every process to make sure You are happy Again Motor2Go Sends there apologies And will Look further into this Please Contact us So we can resolve this issue.
Kind regards
Motor2Go customer care team
Mixed feelings
People are looking for honest reviews so that’s what I’ll do.
A bit stressful at first and asked for my deposit back once I realised they lacked experience and professionalism. I did find it hard to trust them.
Once I complained and tried to withdraw, they took the matter a bit more seriously and they sorted everything. They even managed to fix a few problems by getting the second key and the V5 for the car. Overall I am very happy with the car though I would have liked a more realistic spec description, more information on the car tax and better communication. Hopefully they will get better at this as they learn the business.
The two guys I met on the day were very pleasant and things went smoothly. Thank you to them.
I have only had the car for a week and so far so good. Will update this review in a while.
26 January 2022
Unprompted review
By far the best experience I had buying…
By far the best experience I had buying my dream car. Abraham made the whole experience so great and relaxing. Great customer service from the whole Motor2Go team!
Will definitely be back. 😍
26 January 2022
Unprompted review
Reply from Motor2Go
Hi Ardey Motvali
It’s amazing to know that you’ve left us a wonderful review!
We are happy to hear that we are able to satisfy you with our great service and excellent support. Thanks for highly recommending Motor2Go . We take pride in making sure to provide great customer experience as you, customers do matter.
Thanks again and we are looking forward to having more partnerships with you.
From
The Motor2Go Customer care team
I just wanted to say it was one of the…
I just wanted to say it was one of the best dealers i have delt with ,best Customer service the guys were really friendly i will be definitely coming back here on next car purchase
24 January 2022
Unprompted review
Reply from Motor2Go
Thanks for taking the time to leave the review and it's great to hear your feedback!
We are very happy to know that we were able to make you feel satisfied with our service. It made us feel fulfilled to know that you had the best experience transacting with Motor2Go . We really appreciate your feedback as it allows us to grow as a business.
Have a safe and happy driving.
Sam
Motor2Go customer care team
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