Motorgurus Reviews 1,012

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, helpful, and understanding, making the car buying process easy and enjoyable. Many appreciate the excellent service, noting clear communication, quick responses, and a smooth, stress-free user experience. Reviewers often mention feeling no pressure and commend the team for their knowledge and willingness to go above and beyond. However, some people were dissatisfied with the product, citing issues such as cars having a history that customers felt was not fully communicated, mechanical faults like gearbox problems, or missing documentation. A few other people also felt that the sales process was confusing or that communication regarding car details was not sufficiently clear, leading to a negative experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

People report positive experiences with service. Many consumers praise the excellent service received from... See more

Product

Consumers have ambiguous experiences with the product. Some customers express delight with their purchases,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Got through to russ who was very…

Got through to russ who was very helpful and professional, explained everything to me and also made my experience very easy would highly recommend, motogurus are truly the best

18 April 2026
Unprompted review
Rated 5 out of 5 stars

had a great experience buying my car…

had a great experience buying my car from this dealership. The salesperson was friendly, patient, and never pressured me into making a decision. The whole process was smooth the paperwork. Everything was clearly explained. I will definitely recommend this dealer to anyone looking for a reliable car.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Poor aftersales care and very poor communication

Peter at motor gurus was brilliant from start to finish until I had driven away from the site and found there to be issues with the car. I am.now left in limbo while emails are constantly ignored. So great service and communication when taking your money and then when comes to sorting any legal issues out they forget you exist.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Simon at MotorGurus enough

I had already found a car that I liked on the website, and Simon was nothing but helpful and friendly from the moment I called him, when I went to look at the car in person, to when I actually purchased it and brought it home. I cannot recommend MotorGurus or working with Simon enough. Incredibly knowledgeable, helpful, and friendly.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Dan was very helpful in finding me a…

Dan was very helpful in finding me a car, he got everything sorted and managed to get everything fixed, would definitely recommend and will definitely be coming back. He kept me updated every step of the way and whilst I was deciding whether I want the car or not he was very patient with me.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Car Purchase

I saw the car in Autotrader and made an offer. I spoke to the representative Russ who was very helpful. We came to an agreement and I made a deposit. The next day I caught the train to Sheffield and Russ met me at the station and took me back to the dealership. The car was immaculate so we went in and ran through all the relevant paperwork. Within a short time the car was mine and ready to drive. I could not be more pleased with the service that was provided. 1st class

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Dan helped me to get on the road…

Dan helped me to get on the road quickly, car is lovely

28 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, we are pleased to hear you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Just purchased a car with Russ very…

Just purchased a car with Russ very professional and helpful would definitely recommend this company to other people 5star experience.

28 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and thank you for your kind words for Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Had a really good experience with Dan

Had a really good experience with Dan, saw a Vehicle online and I was in it the next day with finance all sorted!

27 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, pleased to hear that Dan gave you a great experience.
Regards
Motorgurus.

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