Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, helpful, and understanding, making the car buying process easy and enjoyable. Many appreciate the excellent service, noting clear communication, quick responses, and a smooth, stress-free user experience. Reviewers often mention feeling no pressure and commend the team for their knowledge and willingness to go above and beyond. However, some people were dissatisfied with the product, citing issues such as cars having a history that customers felt was not fully communicated, mechanical faults like gearbox problems, or missing documentation. A few other people also felt that the sales process was confusing or that communication regarding car details was not sufficiently clear, leading to a negative experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

People report positive experiences with service. Many consumers praise the excellent service received from... See more

Product

Consumers have ambiguous experiences with the product. Some customers express delight with their purchases,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Joel will brilliant

Joel will brilliant, he went above and beyond to make sure I drove away within the hour

26 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass you regards on to Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Bought a new car very happy with the…

Bought a new car very happy with the service and issues we had with the car and how Pete sorted them all for me

25 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, we are glad to hear that you are happy with both the service and the car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Buying new car

Pete was a great help when buying my new car. Full or information and helped me get the best deal that worked for me

25 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, and thank you for your kind words for Pete.
Regards
Motorgurus.

Rated 5 out of 5 stars

I went to motor gurus for a new car

I went to motor gurus for a new car, I have used them before and was really happy with the service I got. Dan helped me pick the perfect car and made the whole process enjoyable and stress free. He couldn’t do enough to help me and was always on the end of the phone if I needed him. Thanks again I’m sure il be a returning customer

24 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for you lovely 5 star review, its great to read that Dan gave you a great customer journey. Thank you for coming back to us for another car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

The service was great by simon

The service was great by simon, and super helpful and straight to it.

Amazing workers

Honorable mentions to-
Young Ali for making this all possible

21 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for review and for your kind words for Simon, I will also pass you regards on to Ali.
Regards
Motorgurus.

Rated 5 out of 5 stars

We spoke with Pete who was brilliant

We spoke with Pete who was brilliant. He answered any question we had and very quick to show us the car we was looking for. All round great experience.

19 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and its nice to hear you had a great experience.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

The service from Dan

The service from Dan, enjoyed every bit of it.

17 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to give us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

The sale of my toyota chr 2024 yp24tgx plate…

Honest review of my car buying experience with this company (funny edit)

The guy i dealt with, his name was pete
Walked a bit funny, two left feet
Had the banter to sell me a car
Bought a toyota, a chr

£23000 i paid for the car
The service i recieved,the best by far
Had a hickup after a couple of days
Gearbox mount, decided to part ways

Rang pete to tell him the news,
Put it in an email we'll send it off for sevice aproved
No call no email not even a text
Left me the customer distressed and upset

5 days later pete made it right
Cars now fixed, i'm full of delight
The moral of the review, is never dismay
Evenutually motorgurus will save the
Day

Would i buy a car again? that remains to be seen, although the price was right and car polished and gleamed
And pete himself, he was a top man
Although walked a bit funny, legs like ham

All jokes aside my exsperience was great
Just a pity i had problems and contact 5 days late
Admin error was the excuse, genuine or not, still left me confused

To sum up motorgurus stand by the quality of their cars and when things go tits up they refund gold bars (not really)
But they did offer me compensation by covering my taxi fares to and from work for the past 6 days
So again motorgurus kinda saved the day. Well, for my wallet, anyway.

22 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your excellent review, its lovely to see (in rhyme) that we managed to sort out the issue on your car, i will show the team your review too it has put a smile on our face.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

I came 2 hours away to buy my car

I came 2 hours away to buy my car, I had a really great experience with Joel! He was super helpful, and a genuinely nice guy. All over it was a 10/10 experience!

Thanks again!

15 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and also the 10/10. We hope you enjoy your new car and thank you for your business.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was a credit to the company

Joel was outstanding. Very friendly and professional. Gave us total reassurance in the whole process. Thank you!

15 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Cant recommend motor guru’s enough

Cant recommend motor guru’s enough, Owen was a great help throughout the process and made sure i was happy with my new car! Highly recommend, showroom looks amazing too!

13 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, its nice to see that Owen offered you a great service, and that you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Buying a new car through Motor Gurus…

Buying a new car through Motor Gurus was very easy and straight forward, I dealt with Joel and nothing was too much trouble he answered all the questions I had and explained everything perfectly. I would highly recommend buying a car through Motor Gurus the service I received was excellent.

12 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely 5 star review, and also thank you for your recommendation.
Regartds
Motorgurus

Rated 5 out of 5 stars

Had a great service from Peter

Had a great service from Peter at Motorguru, bought a fantastic car, thanks Peter a genuine top bloke

11 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Peter and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 1 out of 5 stars

Purchased an Import car - not as described.

Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.

22 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was great and really went out the…

Pete was great and really went out the way to help us with all our queries! Great customer service!

7 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.

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