Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again.... See more
Company replied
You can’t trust a car! Had my car brakes gone, but had to cover a trip back home near 250 miles. I was really fortunate to have GEM Motoring for my Personal Road Assistance. Called GEM and no hassl... See more
Company replied
Van wouldn't start. Very helpful and polite initial phone conversation with GEM and, after some confusion over the eligibility of my van (ex HM Prison service van formerly used as a minibus) it got so... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After only being with Gem for 2 weeks…
After only being with Gem for 2 weeks we had a breakdown, it was at rush hour and winter.
The service we received was very quick. The breakdown recovery was with us within the hour.
The guy drove us to our local garage , he was absolutely brilliant. Well done ✔️
1 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
2 times I’ve had reason to ask GEM for help, both times I received fabulous support
2 times I’ve had reason to ask GEM for
15 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both callouts.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM breakdown has been amazing
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again. However, they kindly sent someone out who diagnosed the issue and arranged for it to be transported to my mechanic again. I can't thank GEM enough. Lovely people to deal with and very kind when you're very stressed.
4 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we took the worry out of the situation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
We've been with Gem several years and have always received an excellent service. We wouldn't use anyone else and highly recommend them.
30 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we have provided you over the years. Thank you for your loyalty.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I recently had a flat tyre
I recently had a flat tyre on a day when it was raining very heavily. The breakdown man came and managed to use my Tyre Weld (which was faulty) as I didn't want to be taken home on a recovery vehicle if possible. He asked if I would be OK going home in the dark as there was lots of flooding. I had only been home about 10 minutes when he rang to see I was indoors safe and sound. Marvellous.
18 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and glad you got home OK.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
They said when they’d be with us, they were on time, pulled the dead car onto the truck and took it to the garage. We were well impressed. Thank you.
9 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
An Excellent Breakdown Service.
I have been a customer of Gem since I acquired a not-entirely-reliable classic car a few years ago. In that period I have had to call upon them three times, most recently yesterday. On each occasion the response was nothing short of first class. The call centre operator was very much on the ball, her advice was clear and helpful, and I was given exact information as to which local company Gem had appointed to carry out the rescue, and when their vehicle would reach me at the scene of the breakdown. That information was accurate, and the wait time was impressively short. The rescue drivers were, in all three cases, efficient, friendly, and obviously very experienced. Gem provide an excellent breakdown service for what is, in my opinion, a very reasonable annual cost.
25 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Good
I haven't had to use the policy in the 5 years I've been a GEM member, but I appreciated how easy it was to cancel when I didn't need breakdown cover for a few months. I chose GEM again when I needed a new policy.
8 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please feel free to contact us at the Member Services Team on 01342 825676 when you are ready to discuss a new policy.
Kind regards
The GEM Team
Not as great a customer service as they say!
Unfortunately I broke down on a back road when heading home from work.
It was dark and cold as no engine for heating due to breakdown.
GEM call controller struggled to understand me ( Scottish accent possibly) but eventually got the details.
Then the wait and wait and wait, eventually GEM called me to say they couldn't get me any recovery local that night and the recovery would need to happen the next day!
I was seen by a passing neighbour who kindly helped me move off the corner of the road and then took me home!
GEM said 12 the next day so took my lunch hour and went to meet the recovery... however GEM did not phone and dispatch a recovery truck until 12!!
In short a poor service if you live remotely and absolutely no compassion for your loss of time or inconvenience having a recovery policy that doesn't do same day recovery!!
26 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Glad we joined
We have a family policy and my daughter needed help when her car broke down, the response time was very good and the agent got her back on the road quickly with some advice as to go to a garage at her destination.
He was helpful and courteous.
It gives me confidence if I should breakdown myself or if my daughter or wife should need assistance we would be in safe hands.
One other bonus is the motoring magazine which is posted to members a few times a year, it is a good read and has interesting features.
6 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to your daughter. We also happy to hear you enjoy reading our quarterly 'Good Motoring' magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
swift
I received a swift response to my breakdown. GEM seems to be more reliable than most.
3 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After a longer than expected wait the…
After a longer than expected wait the helpful technician arrived. However he was unable to successfully unlock the car. In hindsight it would have been helpful for him to know in advance that our car is a Hyundai EV, has a double lock system and either he (or his company) knowing how to contact Hyundai to allow remote assistance with the app's inability to unlock the car.
1 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board.
Kind regards
The GEM Team
Very fast answering
Very fast answering, caring and helpful response.
I had put a little diesel in my new petrol car, the specialist arrived within 45 minutes with all the right kit, drained down, refilled with petrol, checked it over, all with a cheery smile.
Terrific.
24 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Quick response
We were on our way to France when we had a problem with the car. I called GEM and they were happy to send someone to help. The mechanic arrived less than 30 mins after the call and was very helpful. Thankfully he was able to fix the problem so we could continue on our holiday.
22 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the breakdown that we attended for you. So pleased we were able to get you back on the road and we hope you have a lovely holiday in France.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I see my review has disappeared
I see my review has disappeared, but this is what I found on Trustpilot site I am sure this will disappear also.
Motoring Assistance (motoringassistance.com) offers budget-friendly, often sub-£70 annual UK breakdown cover, with mixed reviews focusing on high value but variable service quality. While some customers praise quick, professional roadside help, others report, particularly in forum discussions, potential issues with service, rude staff, or challenges with specific vehicle types.
17 February 2026
Unprompted review
Reply from GEM Motoring Assist
It appears this review is for Motoring Assistance. We are GEM Motoring Assist.
Please be advised that GEM Motoring Assist operates as a completely separate company to Motoring Assistance.
Kind Regards
The GEM Team
Went above what was expected
Luckily I've not had to use them for breakdown. Well, we nearly did and then cancelled it as my wife got through on hers eventually. They followed up though shortly after to make sure we were ok as on a busy stretch. Went above what was expected
13 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding our cover.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Can't fault the response i recieved to…
Can't fault the response i recieved to my breakdown. The lady who took my initial call was very helpful and the recovery truck driver was outstanding in the circumstances he had to deal with. Thank You.
7 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Been with GEM for many years had A few…
Been with GEM for many years had A few call outs which have all been dealt with fast and efficient
Very friendly service had an issue once insurance company insisted on there garage for repair
1st garage and 2nd garage could not deal with car issue
we then insisted to insurance company it had to go back to main dealers
each time car was transported GEM they never once complained and were very fast response
I have passed on GEM info to all my family and friends.
Also note they are very reasonable price and cover so much.
GEM you guy's are proper 5 stars all the way
Well Done keep up fantastic service.
29 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown. Thank you for supporting us over the years.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Two awesome drivers
Two awesome drivers, made everything go super smoothly - a pleasure to breakdown so to speak, cheers guys 🥳🥳 🫡
25 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Hi it feels good to have cover just in…
Hi it feels good to have cover just in case i have not had to use the service as i have not had a breakdown but cost and cover good.
I have been kept upto date via e-mail and magazine all good hope the renewal price is good.
5 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
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