Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
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Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent prompt service. was answered quickly and politely
Call was answered quickly and politely. And had constant contacts to assure everything was working. The contractor who arrived did not take cards but GEM didn't even tell me but sorted it out directly with them.
Brilliant and reassuring service.
5 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I must say again my experience with GEM…
I must say again my experience with GEM motoring has been fantastic completely stress free vehicle could not be repaired at rd side and was recovered to a garage of my choice all with in 2 hours of first contact I was not left stranded as the vehicle was at my home address third time of using the service for different vehicles and I have no complaints at all
12 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the stress free service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I broke down while travelling on…
I broke down while travelling on holiday and just about to enter a motorway. I had warnings come up mentioning handbrake, trip computer one, and unable to read type pressures. No one of it made a lot of sense plus the tyres all looked ok, and the handbrake was off. I didn't fancy entering a motorway with a fault so called GEM. The call was answered very quickly and details taken. The GEM man arranged for a service van to attend and investigate. He arrived in about 25 minutes, checked the details and checked everything and cleared the warning. He diagnose a faulty TPMS unit or sensor andeclared the car safe to use, but needing non urgent attention. The whole thing took about an hour. Excelent service
11 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We're glad that the car was safe to use and didn't require urgent attention.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
All ok
All ok, chap arrived with breakdown truck, and he was very knowledgeable, and helpful. My car was soon on the breakdown vehicle, and soon delivered to the garage for repairs. Good overall experience
6 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the quick, efficient and professional service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Left stranded overnight, misled, and forced to manage my own breakdown
I’ve been a paying member of GEM for several years. The first time I actually needed them, they failed completely. Be aware, they use another contractor for breakdowns called ‘Call Assist’.
I broke down on a rural road in Dorset in the evening. From that point onward, the service deteriorated rapidly. I was explicitly told I was “fully covered” for recovery home, however they then failed to secure recovery and constantly changed their position.
I was repeatedly asked to:
o arrange my own transport
o check for taxis / Uber (with limited signal in the middle of nowhere)
o find my own tyre fitter
I was passed between numerous call handlers, had to repeat everything multiple times, and no one took ownership of the situation.
The most serious failure was when they cancelled my recovery because I had found a tyre fitter myself (which I should never have been asked to do in the first place)
That tyre fitter then couldn’t help which left me with no recovery arranged at all, late at night.
As a result, I was stranded for over 12 hours and had to sleep in my car.
The next morning, I was suddenly told I was only covered for 10–20 miles, despite the previous night’s assurances, a complete contradiction of what I had been told. To make matters worse, when I was finally recovered, the recovery driver told me that his company would have happily taken me all the way home the previous night, they were just never contacted. This completely undermines Call Assist’s repeated claim that “all options had been exhausted.”
Their investigation later upheld my complaint, but only on the basis of “delay”, and offered a pathetic £50 compensation. This is after I have paid around £130 per year for full breakdown cover membership. I have submitted the complaint to the financial ombudsman.
This was not a delay. It was:
• Misinformation about cover
• Poor coordination
• Failure to maintain a recovery plan
• Lack of duty of care to a stranded customer
I was left cold, tired, and unsupported in a remote location overnight. I am a fit male who was on my own. A family with young kids in the same situation could have been in serious danger.
This is not a service you can rely on in an emergency.
26 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Nick
Thank you for your feedback.
To enable us to investigate this , can you please email customerservices@call-assist.co.uk with your name and membership number.
Kind Regards, The GEM Team
Classic car suffered overheating…
Classic car suffered overheating problems. Managed to get home and called GEM. Excellent service given and appointment made for car to be collected and taken to a garage of my choice that specialised in dealing with that vehicle. Service from 24/7 was very efficient and friendly!
29 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Absolutely dire service
Absolutely dire service. Waited 4 i/2 hours for recovery with an elderly passenger on the very busy Mayfield by-pass with nowhere to take refuge. A terrifying experience for both of us. Offered £25 compensation!
19 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
We are sorry and disappointed to read that the service you received to your recent breakdown was not up to our usual high standards.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service. In the meantime, we apologise for any inconvenience caused.
Kind regards
The GEM Team
Helpful response from GEM
Quick response from GEM when we called, prompt arrival of rescue vehicle, welcome check from GEM that recovery was underway.
21 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the prompt service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car wouldn't start
Car wouldn't start. Awkward spot, miles from home and on my own. Excellent service straight from my phone call for help. Response time was brilliant recovery there in under 15 minutes. All the staff involved were informative, reassuring, helpful and lovely to speak with. Cannot reccomend them enough. Got me started in 5 mins to get me to the garage for a new battery. Thank you Gem!
21 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the brilliant service you have received from GEM Motoring Assist when your car wouldn't start.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Well done GEM
Unfortunately I’ve had to call GEM on two occasions in the last 8 months, 1st time gearbox failure on my motorhome which necessitated recovery some 80 miles to my garage,the second time due to battery failure,fortunately a jump start was all that was required.
I must say each time GEM acted immediately with no hesitation. I’ve been a member now for over 10 years , covering car,motorhome and motorbike
25 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service you have received from GEM Motoring Assist on both callouts and thank you for your loyalty over the past 10 years.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Recently had a breakdown and and gem…
Recently had a breakdown and and gem had a recovery vehicle there within 40mins. Excellent service.
23 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the excellent service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service when I broke down on…
Excellent service when I broke down on the M5 last week. It took 2h for the vehicle to arrive, but this was made clear from the outset, is pretty standard, and I had regular calls to ensure that we stayed in touch. The vehicle was loaded promptly and the driver helped me push it into my garage when we arrived. I’ve used the service twice before, and it remains hassle-free and reassuring. Strongly recommended.
22 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback and the high praise about the hassle free service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
From the first phone call to being…
From the first phone call to being recovered a great experience. Everyone was pleasant and informative. Didn't have to wait long (all with in the specified time) the car was on the recovery vehicle. My wife having vision and balance issues M4 Rescue and Recovery went the extra mile with their help. Would definitely recommend them!
22 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service, communication and response time, we recently provided to you and your wife.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service recovered very quickly
Excellent service my daughter was recovered very quickly and had regular phone calls to keep her informed . The app worked great and it was a fantastic service all round.
17 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we recently provided to your daughter. Glad she found the breakdown app useful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First time I have broken down in years…
First time I have broken down in years and I am so pleased that I had cover with this fantastic company. 5 stars from me, don't hesitate to buy breakdown cover with them.
Long and short, I had a tyre blowout at just gone midnight. On my own, dark country roads so I got to a lit area and used the app to call assistance. The app is excellent but maybe quicker to have phoned. I'm old! The app also tracks the responding breakdown vehicle and constantly updates you on the arrival and when he reached me, well it couldn't have been a nicer guy. So I waited one hour for him to get to me, 20 minutes for the tyre change (and a teaching session at my request so I can try myself in future) but I doubt I would as I suspect I'd end up dropping it on its axle. He really was the proverbial night in shining armour! I was on my way on a space saving tyre in no time. I just have the painful job of buying a new one this morning!
Also to say that an operator also called me to ensure that the company had arrived with me and everyone I have spoken to this morning to ensure that the breakdown guy got my positive feedback has been equally as helpful.
So nice to know these people exist. Thank you!
23 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you with your blown tyre. We're glad you found our breakdown app useful and we were able to get you a 'Knight in Shining Armour!'
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Communication was excellent
Communication was excellent. Even though a was in a van, in a layby and safe, I got recovered to my local garage of choice. Arrival 35mins from call. Took the stress out of breaking down.
17 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service, communication and response time, we recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Superb highly recommend
Superb highly recommend. Fast response and kept in touch to make sure everything was ok during recovery after a breakdown. Could not have asked for a better service.
1 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the fast response and service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car breakdown
We were unlucky to have a car breakdown last week.
Gem were really brilliant, I thoroughly recommend this company
3 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick
Quick, efficient, informative, and professional service I would highly recommend GEM.
16 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the quick, efficient and professional service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
You are without doubt the very best…
You are without doubt the very best recovery firm about. I have used them all in the past and don't even come close.
Best value as well for what you do.
Can't praise you any higher- just the best.
4 October 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback and the high praise about the service you have received from GEM Motoring Assist.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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