Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
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Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outside my house
Using the app to report a break down just out side my house was so easy and the response from the recovery vehicle was quick and helpful.
24 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you I’m glad you found our app helpful and easy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The recovery is excellent value for…
The recovery is excellent value for money and covers you as a person so covered in any car you use or travel in. Which recommended too, comes highly recommend.
1 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and thank you for the recommendation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Fast response.
I called them out when my car had an issue with the brake switch. Someone came out quite quickly to my home but couldn't fix it on the spot so I got towed to a nearby garage. I was offered a lift back also.
3 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Only been with GEM for a few months and…
Only been with GEM for a few months and while I haven't had to call them out, I'm very impressed with the detail they use to make me a valued member
1 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A very responsive an efficient…
A very responsive and efficient breakdown and rescue service. Unfortunately I have had occasion to call upon them a few times in the past three or so years (I have a somewhat unreliable classic car!) and they have never let me down. Highly recommended.
20 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that your recovery was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
When my car failed to start I phoned…
When my car failed to start I phoned Gem, filled out the forms and was called back quickly. I really liked following the recovery lorry on a map in real time. It took just over an hour to arrive and the driver was so helpful and friendly. I was taken home, about 40 miles, on a low loader. Top work and I can't recommend highly enough.
21 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent.
Prompt response to call and provided recovery inside the estimated eta. No repair at the roadside possible so taken to a workshop of our choice. Excellent.
21 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that it was a quick recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Found the app very easy to use
Found the app very easy to use and it asked all the relevant questions. Response was swift and the recovery vehicle was there within 20 mins. Driver of vehicle was very pleasant and helpful and particularly concerned to ensure our safety. He dropped us off so we could pick up husband’s car and took my vehicle to the kia garage.
20 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that you found our app so helpful and efficient to lead to a quick recovery for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM - The best 3 letter (or 2 letter) breakdown service
Tyre sidewall damaged so my can of goo wouldn't work. Professional call centre listed to me when I said there's no point in putting my space-saver wheel on as it will have to come off again for a new tyre. Recovery driver was local to me, professional, careful with the car and knew the area. (Massive contrast to the hassles I had in previous years with the R-A-C and A-A when I had a car with more than one air suspension failure, and they insisted on sending out a technician each time before finally agreeing to recover). GEM call centre listened and called to check a) Had the recovery agent arrived and b) Had I arrived at the tyre fitter. A genuine 10/10.
18 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that the control centre operator and the local recovery operator were so helpful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very fast service
One of my tyres completely deflated suddenly after a pothole, and my vehicle does not have a spare tyre. With a mile to go home i was not sure I would make it so didnt take the chance and pulled into a pub car park. I was with my young daughter and wife and it was during a heatwave. I contacted Gem using the app, and I received confirmation within 10 minutes of the recovery agent that was heading to me and from which location they were travelling from. I then received a further call from the recovery agents themselves within the hour to say that they were out with my vehicle. I was then transported back home, and my car was delivered to my front drive. I received a call from GEM to confirm I had been picked up. Very good experience. Been with GEM for a number of years but I think this is the first time i used them.
18 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are so pleased to hear that it was a quick recovery for you especially through the heatwave.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
We were waiting for 5 and a half hours…
We were waiting for 5 and a half hours !! Reported at 16.30 , picked up at 22.00!! We were left on the side of a busy dual carriageway which I would consider more dangerous than a motorway as on a motorway there is a hard shoulder and crash barrier, none of which are present on a dual carriageway, whilst the traffic is travelling at the same speed.
As well as beeing dangerous and traumatic there no facilities, so no food or drink or toilet facilities.
On top of this we were repeatedly told the rescue would arrive in an hour , only to be increased by an hour when the previous hour had expired . When I asked the operator if it would ever end or if I could still be here at midnight (called for assistance at 16.30) they could not confirm that I wouldn't still be there by midnight! I repeated asked if they could contact an alternative recovery company after hours of waiting but this was not done. Overall a terrible experience. After being a customer for about 20 years I will not be renewing and will seek a recovery company with a better record of rescue time , it appears Britannia rescue have a better record. I need to reduce my risk of being left in such a horrendous position in future.
19 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Used to sing their praises to everyone…
Used to sing their praises to everyone but in light of recent events I wouldn’t recommend any longer.
18 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear GEM Motoring Assist Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
I've not been a member for very long
I've not been a member for very long, in fact I joined just last year. Up until then, I have not had breakdown recovery at all, mainly because the RAC and AA are so ridiculously expensive, but I felt I should have some sort of assistance because my wife is registered disabled and relies on oxygen concentrators to keep her alive. ( yes, after 55 years that has crossed my mind several times.) The battery in the portable machine doesn't last very long and is plugged into the 12v outlet to keep it charged up. Lo and behold, on the 30th May the Volvo S70 I was driving decided to have a rest. ( Volvo's don't breakdown, they rest.) I did try to use the GEM app but my 81year old brain also decided to rest. So I rang the direct line number. It was answered on about the second ring, sadly I cannot remember the young ladies name , but she was brilliant. Fortunately I didn't have my wife with me, but everything was taken out of my hands so I didn't have to do a thing. Within a couple of minutes she rang back to say that help was on it's way. Throughout the whole time whilst I was waiting for recovery I was contacted quite literally every few minutes to ensure I was not getting concerned or worrying about anything by both the young lady at GEM and the recovery driver. The recovery was delayed by about 20 minutes because of an overturned lorry, but apart from that everything went exactly as promised. If your car breaking down could ever be called a pleasant experience, then this was as near as you can get. Everyone involved was fantastic.
I only heard of GEM by good fortune.
My thanks to everyone for their help
30 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to with your Volvo S70.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Suggestion to call Police from passing vehicle not call centre.
Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top find a recovery vehicle which when arrived did a great job. While waiting a dog handler vehicle stopped and put on its flashing yellow lights and suggested because of position to call Police - who came and waited for recovery. Would have been helpful for phone operator to have suggested calling Police as quite a few vehicles had barely slowed down initially.
7 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
An excellent service and very efficient…
An excellent service and very efficient throughout. A+++
7 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased to hear that it was a very efficient recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Needed my GEM breakdown
Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to advise contacted recovery, couple more questions. Received text to say who was coming, then recovery turned up before too long. Break lights side rear side lights and indicators came on when plugged into their vehicle but also reversing lights permanently on so taped over these and recovered caravan to home address, helped me and made sure everything was ok before leaving to go back to Lincs.
11 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you in recovering your caravan to your home address.
We were pleased to hear that the process was very straightforward for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Fairly straightforward breakdown…
Fairly straightforward breakdown reporting through the app. Can just stay on the phone and talk to a person if you want to.
Given a 2 hour slot for recovery to turn up. Got there in hour and a half.
Got me home. Friendly recovery chap. Had a good chat on way home. Been with GEM for several years but first time used, so far so good.
4 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We were pleased to hear that the process was very straightforward for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service for the second time.
Excellent service for the second time.
Arrived early, sorted the car and I was on my way in 20 minutes.
The phone also gets answered promptly by a really helpful person.
Great service. Highly recommended.
25 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased to hear that your journey wasn't delayed for too long and you were soon back on the road.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent helpful staff especially…
Excellent helpful staff especially Jack.
Trusted my diagnosis and sent a tow truck straight out.
Very prompt
29 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
We are really pleased that you were not delayed for too long and that Jack was able to help you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Recovered within 30 minutes
I had reason to call for assistance 19 May 26.
Within 30 minutes the truck arrived and we were soon on our way.
I pay and re-claim. The money was back in my bank in less than 7days.
Well done, this is my first time having to use GEM motoring assist which I find great value.
19 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on the 19th May and your experience of our reclaim service.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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