Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Calls are answered promptly
Calls are answered promptly. Careful details taken. Clear information given. Polite, confident call handling giving confidence and assurance. Call handler relayed call info to breakdown team who called quickly with accurate time estimation of arrival. Just exactly what you want at a challenging time.
20 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our call handler and the service they provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First class service
First class service. Rapid response. Friendly and efficient personnel.
30 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great Service!
Easy app and phone assistance great. The people who come out to help are great. Knowledgeable,friendly and do the job without any fuss. They also make it simple for you to understand the problem.
9 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about our app and our phone assistance. We glad you were happy with the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM to the rescue
Wife's car stuck in the drive and would not start. Called GEM who sent a mechanic within an hour or so who could not get it to start either. So a breakdown truck had to be called. A little bit of confusion requiring another call to Gem, resolved the problem and the truck arrived shortly after. It was not an easy job to get the car off the drive and onto the truck. I was very impressed with the way he managed it, and it was soon on its way to my local garage.
Within an hour or so later I received a call from GEM to
enquire whether all was well with the pickup.
Excellent service from all. Well done.
7 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you in the recovery of your wife's car.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The person on the phone was extremely…
The person on the phone was extremely helpful, making sure that every detail was covered. The time given for the rescue vehicle to was accurate to the point it turned up 10 minutes early.Gem always provide a brilliant experience when things are stressed.
26 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. Glad we were able to make a stressful situation, less stressful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A win-win within a couple of days!
We recently had to call out GEM twice within one week and both times the service was excellent. My own car had developed a broken spring overnight and could not be driven so we had it towed literally round the corner to our garage. A couple of days later my wife's car broke down about 10 miles from home. In spite of very poor mobile phone reception in the latter case, the girl on the phone was extremely patient, persistent and helpful. On both occasions we received a follow up call within the hour to check on how recovery was going. Both garages arrived bang on time. Excellent service from everyone involved. Thank you!
3 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both occasions by our control centre and the recovery operators.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Car wouldnt start
Car wouldnt start, I contacted GEM and was answered immediatly. The handler was super and put me at ease by explaining the procedure. a mobile mechanic was sent to us and got the engine started,[low battery], he asked me some questions about how the car is used, mainly short journeys. the battery and alternator was checked and passed OK. he recommended a good run once a week to keep the battery fully charged. A1 service from GEM and A1 breakdown mechanic.
2 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick response.
Quick response to failure to start of my wife's car. Help arrived quickly and we were kept well informed of timing. Very helpful mechanic who jump started her car after testing battery. Checked we were happy to drive to garage to get a new battery. Thank you excellent service.
20 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our mechanic. Glad we meet you expectations.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good rescue experience.
Rescue arrived on time. Rescuer was friendly and efficient. Arrived within the time stated. Took car to the garage it had recently come out of.
10 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our recovery operator.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Roadside rescue
I have been covered by Gem for the past 3 years. 6 months ago I had to call due to a complete engine failure. The tow truck arrived within 45 minutes. However Gem customer service phoned 3 times to keep me updated and to check that I was ok. Brilliant service.
15 October 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we provided to you 6 months ago. Glad we keep you updated throughout the breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
very professional and efficient service…
very professional and efficient service . My Bmw X3 broke down and Gem had it recovered to main dealer to get repaired .
1 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
really prompt response at the first…
really prompt response at the first call and clear expectations set. Help arrived fasster than expected and was verry good with advie and got things working again. ( date of recovery approx)
31 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After only being with Gem for 2 weeks…
After only being with Gem for 2 weeks we had a breakdown, it was at rush hour and winter.
The service we received was very quick. The breakdown recovery was with us within the hour.
The guy drove us to our local garage , he was absolutely brilliant. Well done ✔️
1 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
2 times I’ve had reason to ask GEM for help, both times I received fabulous support
2 times I’ve had reason to ask GEM for
15 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both callouts.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM breakdown has been amazing
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again. However, they kindly sent someone out who diagnosed the issue and arranged for it to be transported to my mechanic again. I can't thank GEM enough. Lovely people to deal with and very kind when you're very stressed.
4 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we took the worry out of the situation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
We've been with Gem several years and have always received an excellent service. We wouldn't use anyone else and highly recommend them.
30 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we have provided you over the years. Thank you for your loyalty.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I recently had a flat tyre
I recently had a flat tyre on a day when it was raining very heavily. The breakdown man came and managed to use my Tyre Weld (which was faulty) as I didn't want to be taken home on a recovery vehicle if possible. He asked if I would be OK going home in the dark as there was lots of flooding. I had only been home about 10 minutes when he rang to see I was indoors safe and sound. Marvellous.
18 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and glad you got home OK.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
They said when they’d be with us, they were on time, pulled the dead car onto the truck and took it to the garage. We were well impressed. Thank you.
9 April 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good
I haven't had to use the policy in the 5 years I've been a GEM member, but I appreciated how easy it was to cancel when I didn't need breakdown cover for a few months. I chose GEM again when I needed a new policy.
8 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please feel free to contact us at the Member Services Team on 01342 825676 when you are ready to discuss a new policy.
Kind regards
The GEM Team
Not as great a customer service as they say!
Unfortunately I broke down on a back road when heading home from work.
It was dark and cold as no engine for heating due to breakdown.
GEM call controller struggled to understand me ( Scottish accent possibly) but eventually got the details.
Then the wait and wait and wait, eventually GEM called me to say they couldn't get me any recovery local that night and the recovery would need to happen the next day!
I was seen by a passing neighbour who kindly helped me move off the corner of the road and then took me home!
GEM said 12 the next day so took my lunch hour and went to meet the recovery... however GEM did not phone and dispatch a recovery truck until 12!!
In short a poor service if you live remotely and absolutely no compassion for your loss of time or inconvenience having a recovery policy that doesn't do same day recovery!!
26 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
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