Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Glad we joined
We have a family policy and my daughter needed help when her car broke down, the response time was very good and the agent got her back on the road quickly with some advice as to go to a garage at her destination.
He was helpful and courteous.
It gives me confidence if I should breakdown myself or if my daughter or wife should need assistance we would be in safe hands.
One other bonus is the motoring magazine which is posted to members a few times a year, it is a good read and has interesting features.
6 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to your daughter. We also happy to hear you enjoy reading our quarterly 'Good Motoring' magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
swift
I received a swift response to my breakdown. GEM seems to be more reliable than most.
3 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After a longer than expected wait the…
After a longer than expected wait the helpful technician arrived. However he was unable to successfully unlock the car. In hindsight it would have been helpful for him to know in advance that our car is a Hyundai EV, has a double lock system and either he (or his company) knowing how to contact Hyundai to allow remote assistance with the app's inability to unlock the car.
1 March 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board.
Kind regards
The GEM Team
Very fast answering
Very fast answering, caring and helpful response.
I had put a little diesel in my new petrol car, the specialist arrived within 45 minutes with all the right kit, drained down, refilled with petrol, checked it over, all with a cheery smile.
Terrific.
24 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Quick response
We were on our way to France when we had a problem with the car. I called GEM and they were happy to send someone to help. The mechanic arrived less than 30 mins after the call and was very helpful. Thankfully he was able to fix the problem so we could continue on our holiday.
22 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the breakdown that we attended for you. So pleased we were able to get you back on the road and we hope you have a lovely holiday in France.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I see my review has disappeared
I see my review has disappeared, but this is what I found on Trustpilot site I am sure this will disappear also.
Motoring Assistance (motoringassistance.com) offers budget-friendly, often sub-£70 annual UK breakdown cover, with mixed reviews focusing on high value but variable service quality. While some customers praise quick, professional roadside help, others report, particularly in forum discussions, potential issues with service, rude staff, or challenges with specific vehicle types.
17 February 2026
Unprompted review
Reply from GEM Motoring Assist
It appears this review is for Motoring Assistance. We are GEM Motoring Assist.
Please be advised that GEM Motoring Assist operates as a completely separate company to Motoring Assistance.
Kind Regards
The GEM Team
Went above what was expected
Luckily I've not had to use them for breakdown. Well, we nearly did and then cancelled it as my wife got through on hers eventually. They followed up though shortly after to make sure we were ok as on a busy stretch. Went above what was expected
13 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding our cover.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Can't fault the response i recieved to…
Can't fault the response i recieved to my breakdown. The lady who took my initial call was very helpful and the recovery truck driver was outstanding in the circumstances he had to deal with. Thank You.
7 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Two awesome drivers
Two awesome drivers, made everything go super smoothly - a pleasure to breakdown so to speak, cheers guys 🥳🥳 🫡
25 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Hi it feels good to have cover just in…
Hi it feels good to have cover just in case i have not had to use the service as i have not had a breakdown but cost and cover good.
I have been kept upto date via e-mail and magazine all good hope the renewal price is good.
5 February 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
Absolutly awful
Absolutly awful. Be aware that the service is provided by a 3rd party and they do not have their own patrols. If you live in a remote area, like me, you are probably not going to be recovered outside of business hours. I was left with my daughter in the car from 10pm until 7am when they fitted a new tyre after a blow out from a pothole. They told me it was fine to drive and left. I then found that the back tyre had also blown out and they had just left that one. We eventually got recovered by 1pm a total of 15 hours after reporting the problem. -1 degrees outside on a dark country road with no where to go.
6 January 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard.
We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion.
Kind regards
The GEM Team
Fast efficient service
Fast efficient service. Easy access for advice and support. Value for money.
14 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the fast and efficient service we provided during your breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided during your breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
GREAT SERVICE FROM EVERYONE INVOLVED
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us.
Kieran (BVS Motors) was there within 45 mins having already rung us to say he was on his way. Diagnosed a split fuel pipe and told us that he would have to transport us home to Peterbough (75 miles). What a great guy, nothing was too much trouble for him.
Gem, thank you for your efficient service, as usual, and to BVS Motors, hang on to Kieran, he is a great ambassador for your company.
26 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provided to you recently. We're glad to hear contacting us was simple and we got you home safe.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Easy to set up and very helpful call…
Easy to set up and very helpful call centre people. However you can only really tell how good they are when you need them, so hope I never really have to test them!
11 September 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about GEM when you set up your policy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
22 hours recovery on M5 hard shoulder, Gem did not seem to care
I had always rated Gem Assist and had been a loyal customer for 8 years, they had always come out quickly and I recommended them to everyone I knew, but this week they really let me down.
Our car lost power in the middle lane of the M5 so we were thankfully able to pull over, get over the barriers by the side of the motorway and ring Gem. The time was 7.30pm and it was dark. The car was in a very dangerous situation, just before a junction where the hard shoulder had started to thin. We also called 999 and traffic police arrived and helped us roll the car back a few metres to the hard shoulder then left us to it.
We were standing amidst brambles behind the barriers in the freezing cold in the dark for almost 3 hours before recovery finally arrived - during this time when I phoned them for an update or they phoned us to check on us they kept saying it would be here in 20 mins, 10 mins, but recovery never turned up within the time that they said so I felt like I was constantly being fobbed off, and even though I told them I was in pain from my arthritis from standing for long periods in the cold they did not seem to care.
When the recovery van finally did arrive between 10.15pm and 10.30pm they had been told we were in an emergency layby so having arrived in just a van and not a flat bed truck he was unable to recover us.
We rung Gem back and were told they would ring us with an update.
45 minutes later they still had not phoned us back so we phoned them again, after it ringing out for ages and feeling like our number was being ignored we were told we would now not be able to be recovered until 1.00am and even then they could not get us home - we were shocked at this - we were only 2 hours from home at this point, it wasn't like we were a long way from home or in a rural area.
I was devasted and burst into tears as this meant 2 more hours of standing. I was in terrible pain from my arthritis as I can't stand for long periods and being chilled to the bone did not help. I just sobbed on my husband's shoulder. We had been standing in the freezing cold for 4 hours at this point. The young people on the other end of the phone at Gem did not seem to care and offered no sympathy even though I told them I was in terrible pain and we were really scared.
The second recovery vehicle arrived at 1.22am and took us to the nearest services that had a hotel so we could get some sleep. Gem never called to make sure we were OK once during this time and I felt completely abandoned and that they did not care even though we were still in a dangerous situation and were really suffering. They only called us at 2.11am when we got to services to say they would speak with us again in the morning regarding the recovery. They did not ask how we were.
We had been standing by the hard shoulder of the M5 for 6 hours in the freezing cold and dark with no food or water, thoroughly chilled and terrified in case a passing lorry clipped our car, in constant pain from my arthritis and with nowhere to sit down - it was unbearable.
The next morning we spoke with them and got a message to say our next recovery would be 3.00pm.
We spent the day at Services which was again a long wait but at least we weren't by the roadside.
We never heard from them again and received no updates or live links as to how far away our next recovery was - the live link was still stuck on the 1.00am recovery. I didn't bother ringing as I just couldn't bear to be fobbed off again and the message just said to call them if recovery had not arrived by 3.02pm, we were mentally preparing ourselves for another night in the hotel and potentially days at the services until we could get home, judging by our experience the previous day. The first we heard that anyone had arrived was when we received a phone call from the recovery company itself to say that their van was with our car in the car park. Gem did not contact us once.
We had been sent an email address to send our receipts to for our hotel stay but there was a spelling error in the email so it got returned, I then guessed at what the right spelling might be and it went through. My husband's name was also mis-spelt even though they had our membership numbers.
We understand that it may have been a busy time for recovery drivers as they claimed, although it was a Thursday evening well after rush hour in a well populated area of the country not in a remote area. But their biggest error was messing up our first recovery by telling them we were in a layby, I have no idea why they had told the recovery company that we were in a layby. I have videos to prove that we were not. Also their complete lack of compassion and care on the phone and them not keeping in touch with us despite the terrible situation we were in with our location, the length of the standing and my pain.
It was 22 hours from when we phoned them to when we finally got to our destination.
I feel that I will never trust them again.
18 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide a positive review about the friendly service we provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Thanks to Ian
Thanks to Ian , I'll be here for another year ! Even though I have not needed to use this service it is pease of mind ! & in my book that's a big thing, if it comes that I do need help I hope your as good as your reviews, Regard's.......
16 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review. We're happy to hear our service gives you peace of mind.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Good service..
Good service... Sent out a recovery vehicle within the hour
14 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Called due to car failing to start
Called due to car failing to start in garden centre car park which would close in 2 hours. Very helpful operator. Arranged recovery technician within 5 minutes. Call followed from technician within 5 minutes to check my position and presentation. Recovery vehicle arrived within 30 minutes. Technician supportive, polite and helpful. Received a follow up call from GEM within an hour of initial call to ensure technician had arrived and I was safely back on the road. Faultless service throughout.
4 December 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided to you recently. We are extremely please that your recovery was up to the high standard that we expect.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
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