Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A great breakdown alternative to the well-knowns
Contacting them was simple. I was given an approximate time which was pretty accurate and not unrealistically hopeful.
The chap was very knowledgeable and helped to diagnose the issue.
Got towed back home as well
10 April 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provided to you recently. We're glad to hear contacting us was simple and we got you home safe.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
EXCELLENT SERVICE
As an older lady I was very upset when my car wouldn't start after a shopping trip far from home and felt very vunerable. I rang GEM, a nice man answered the phone immediately and took my details. He said somebody would be with me within two hours. After 15 mins another man from GEM rang me to see if I was ok. The breakdown van arrived within half an hour and got my car started. They rang later to ask if I was ok and had I got to the garage without a problem, which I had. Amazing service from the company.
28 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Smooth
No hitches.Reliable recovery. I was ready,warm clothes, chocolate, water.Luckily overheating,so had a. minute to find a parking spot,local workers offered a loo.Rescue on time,called truck,arrived fast ..was cold..home prompt.
21 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided to you recently. Well done for being ready too! Chocolate is a must in these situations!
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Totally rubbish.
Says they help with lost and stolen keys but turns out they dont. When I queried this, they said I would still need to pay for the locksmith. So no idea what I paid them for cover for.
27 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Keys are covered under our policies as follows:
Keys : (Page 7 in our Terms and Conditions)
If you lock the vehicle keys within the vehicle or they are lost or stolen within the territorial limits, we will pay the callout and mileage charges back to the recovery operator’s base or your preferred destination if closer. All other costs incurred, including any specialist equipment needed to move the vehicle or secure storage costs will not be covered.
If you were not offered this service, please email: customerservices@motoringassist.com quoting your membership number and we will investigate this further.
Broken down on a dark cold night....…
We broke down just after leaving the A12 at Galleywood. The engine just died and I suspected that the cam belt had broken (this turned out to be correct) so there was no hope of road-side repair! I called GEM and found them to be very helpful, efficient and reassuring. The breakdown service arrived in 1 hour and was excellent (Goldstone Recovery). Breaking down at night in the cold is never much fun but the whole experience was much improved by GEM/Goldstone.
17 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we and Goldstone Recovery provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Excellent service
Car would not start on one of the coldest days of the year - I expected to be waiting ages for assistance. After contacting GEM through their easy-to-use app they despatched help within 15minutes and they arrived within 35 minutes. A full check was made and the problem diagnosed within half an hour. They got me going to enable me to drive to the main dealers for repairs.
19 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about our easy to use app and the helpful service we provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Highly recommend
I've used the GEM service twice in he past 4 months. Both times the service has been easy to use. Communication is well structured, good and easy to use. The recovery services have arrived when they said they would. They were knowledgeable and assisted me to make sensible decisions and get me home or on my way again. I highly recommend GEM
16 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided to you recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Excellent service
Excellent communication throughout. Arranged for the car and us to travel 330 miles home in just two legs. So glad we are with gem and cannot praise them enough.
16 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided your wife recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Worse than useless.
Flat battery on tiny country lane where I live. Single woman, hence the need for breakdown cover.
First call 10.57 Thursday, requested roadside assist, advised them not to send recovery truck. Two hours later a recovery truck arrived.
Driver couldn't do breakdowns.
He went away to request roadside assist. Didn't come.
After lengthy phone call to Gem was assured roadside assist would come, advised them not to send recovery truck.
Ninety plus minutes later a recovery truck arrived. Driver went away to request roadside assist.
Spoke to customer service again. As it was now dark (no street lights) and very cold I suggested they ask someone to come in the morning.
Received text at 8.05 saying someone would be with me by 9.35am, they didn't turn up. Was then promised that someone would be with me by 11.48am, they didn't turn up.
Customer service didn't phone back as promised. Now awaiting a call by 1pm. Twenty seven hours after my original call.
Avoid this organisation; it is essentially a call centre that does not follow through.
21 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Very efficient service
Very efficient service. Didn’t have to wait to long, and they sorted out a taxi for my 2 passengers to get them home. Very friendly and caring customer service. Would highly recommend
15 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you. We glad to hear you didn't have to wait long and your passengers got home safe.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
Delighted with swift response for my…
Delighted with swift response for my wife Linda, whose car 🚘 refused to start recently on Saturday 08/11/25.
Could not have asked for better service.
8 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided your wife recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Thank you
Thank you! Never been so worried, broke down on A34, you were amazing. Hayden from midhurst motors arrived, and the police. Loads of phone calls, home within 2.5 hours. So so so pleased with your service
8 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided during your breakdown we are so pleased you are ok you and you were back home safe and sound so quickly.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Michael's professionalism was highly supportive
I have nothing but praise for the way my breakdown recovery was handled. Within a short time of contacting GEM Motoring Assist, Michael from Yorkshire picked up my car which had broken down near the Derwent Bridge near Bubwith. He then drove me and the car to Alexander Nissan dealership in York where the battery needed a replacement.
Michael was courteous, efficient and answered all my questions clearly. It turned what could have been a stressful and distressing experience into one of a great level of support. In two words, what I got from Michael was true professionalism. Thank you!
12 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you during your breakdown and recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Very happy with the company
Very happy with the company.
Very helpful always gets through and the location of recovery viewing is very good, so you have a very good idea with where the recovery is.
Excellent
10 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you and keeping you informed during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Brakedown
My vehicle broke down and required recovering and taking to the main dealer. After phoning GEM easy process and discussing requirements GEN organised a recovery truck, my vehicle was uplifted and transported to the main dealer with no fuss.
4 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provided you to get your car to the main dealer. It's much appreciated.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Great value
Great value, fast response time, and easy app to use. And a very friendly team on call
8 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provide.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Prompt and friendly service
Prompt and friendly service, whereby I am always assured of the best service.
1 November 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such such positive feedback.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very good
Van wouldn't start. Very helpful and polite initial phone conversation with GEM and, after some confusion over the eligibility of my van (ex HM Prison service van formerly used as a minibus) it got sorted. Recovery arrived in under 2 hours, nice fella, drove me 10 miles to my designated mechanic. Got a courtesy call from GEM afterwards asking how things went. Can't fault this for service in any way.
30 October 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about how helpful and polite our service was we provided you.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Best breakdown service ever
Brilliant service. From calling about my breakdown, a technician was with me within 10 minutes. After confirming the car needed to go to a garage, he arranged it and a trailer arrived again within 10 minutes. Can't ask for better service
21 October 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about the service our technician provided you. We happy to hear the service was Brilliant.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Wife put wrong fuel in, we’ve all done it!
Broke down a few months ago and recovery out in 20 mins. Then today my wife put petrol into deisel car and yes I had to wait 2.5 hours for a independent fuel drain specialist to come out, but was kept informed all the time! Very impressed once again..
27 October 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about the service recently provided to you and your wife.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
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