Motorpoint - Birmingham Reviews 470

We recently purchased my new car and had an excellent experience from start to finish. The sales team was professional, friendly, knowledgeable, and never made me feel pressured during the process. They took the time to explain all the features, options of purchase and answered every question clearly. Benjamin Hudson initially and collection day Dawid Kucharski.

The entire purchase process was smooth, transparent, and well-organized. Delivery of the vehicle was on time, and the car was presented well. I especially appreciated the regular updates and friendly customer service throughout.

I’m very happy with my new car and would definitely recommend this dealership to anyone looking for a hassle-free and trustworthy car buying experience.

Sion the salesman was excellent by giving us time to make our choice of vehicle without being pushy.
Excellent choice of vehicles, relaxed attentive atmosphere in the showroom.
Great customer service by all the staff.

My wife and I were greeted at the door and instructed how to use the QR code to access all the information on cars we liked which, and that is a great way to covey information.

The service from the main entrance is top notch and friendly staff.Very welcoming.On Sunday I was assisted by a young lady😍Sorry I forgot the name but if i remember correctly she is Lucy.You took me for a test drive and your such an amazing soul.Keep the good work and keep smiling.You doing an amazing job with customer services

The young lady I dealt with professionally throughout and through she was not pushy and was really helpful thank you

Relaxed attitude by all the staff, zero pressure when browsing showroom, helpful when engaged and generally a very pleasant experience

Keanen was really helpful and made it really easy to purchase.

The sales guy was great. Knew about the vehicle, understood the process and was helpful. Car was in great condition. Price was very good.

A very good experience. Sion was very informative and helpful. Nothing was too much trouble for him.
All staff very welcoming and would recommend to others to go there if they are interested in buying a car.

Every car dealership could learn something from motorpoint, they were helpful but not intrusive, their when you needed them but left you alone to look and browse the showroom, always had the answer to any questions you asked and honest, didn’t try and sell you something just for the sake of it. Best experience I have had of buying a used car by far. Would most definitely recommend

Second time buyer from Motorpoint. Service as good this time as it was the first time. No aggressive selling, staff really helpful.

The process at Motorpoint was seamless, and the customer service was exceptional. I was assisted at the B6 5SU branch by customer service representative Keanan Uppal. Keanan exceeded my expectations with his professionalism and efficiency. I recommend that the company consider promoting him to a managerial position due to his ability to provide a smooth and swift customer experience, resulting in satisfied clients with their new vehicles.

Process from start to finish was excellent the Lady who attended to us couldn’t help us enough very pleased

Excellent choice of cars for all budgets.
Great staff, no pressure from them.
Chelsea at motorpoint Birmingham was a star, excellent customer service 👏

I have used motorpoint before so i went back to them becase i trust them ,friendly staff and smooth no hasale process and a good price . I got what i wanted and very satisfied.

I purchased a vehicle from Motorpoint in late November. Within a few months, I noticed a fault with the parking sensors. At the time of purchase, I was advised to raise any issues through the MG warranty, which is exactly what I did. The issue was reported in February and an appointment was arranged for March.
When MG inspected the vehicle, their findings were very clear. Two rear parking sensors were missing or pushed behind the bumper, and two retaining bolts for the rear bumper were also missing. MG confirmed in writing that "someone has been there before — this may have been a previous repair by a Bodyshop or a smart repairer" and declined the warranty claim on the basis that "this is not an issue with manufacturing but an issue with previous repair."
In short —The fault is the result of repair work carried out on the vehicle before I bought it. This is something Motorpoint should have identified and disclosed at the point of sale. I was never informed of any prior bodywork, repair, or damage to the car.
When I raised this with Motorpoint, they initially claimed the issue was reported "5 months after purchase" — which was inaccurate. They then asked me to fund an independent inspection with no guarantee they would act on the findings or cover the cost. They say they operate in line with the Consumer Rights Act 2015, but in practice, the entire burden has been placed on me — despite the Act clearly stating that faults raised within the first six months are presumed to have been present at sale unless the retailer proves otherwise.
So the position is this: Motorpoint sold the car without disclosing any prior repair work. Yet neither party is willing to take responsibility, and I'm left chasing a resolution for a fault I did not cause.
I've been polite, patient, and reasonable throughout — but resolving this has been unnecessarily difficult. This is still ongoing.
If you're considering buying from Motorpoint, I'd strongly recommend getting a thorough independent inspection before purchase, documenting everything, and knowing your consumer rights. You may need them.

there was a slight communication thing but apart from that everything went smooth was very helpful in birmingham

Had a few teething problems when buying my car but the staff were all very helpful and the issues were sorted for me and I was able to drive away with my new car.

Excellent prompt service by someone with a smile and a sense of humour