Banner for Motorpoint - Birmingham

Motorpoint - Birmingham Reviews 

507
TrustScore 4.5 out of 5

4.6

2 Lichfield Road, B6 5SU Birmingham, West Midlands, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The customer service very helpful and friendly dealing with Keanan Uppal when I bought my Car is MG HS hybrid plus very nice and looking after me through all the process. This my second car from... See more

Company replied

Rated 5 out of 5 stars

We attended motorpoint in Birmingham and was greeted by Sion. He asked which vehicle we were interested in, gave us the keys and let us look around the vehicle at our leisure which was much appreciat... See more

Company replied

Rated 5 out of 5 stars

Wow super impressed. Highly recommend this place to buy your car. Great staff, excellent customer service. No pressure put on you to buy, absolutely fabulous. A great big shout out to Adil, Gurj & Si... See more

Company replied

Rated 5 out of 5 stars

I have purchased vehicles from motorpoint on several occasions and have always been very happy with my purchases. This time was no different and I was treated very well by the sales person who helped... See more

Company replied


Company details

  1. #57 of 91 best companies in Car dealer
  2. #26 of 54 best companies in Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 2 Lichfield Road, B6 5SU, Birmingham, West Midlands, United Kingdom

  • 0121 7561839
Promotion box for Motorpoint - Birmingham

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(507)

5,999 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

friendly service

chelsea was very friendly and didnt pressure us and gave us time on our own to realy get a good look at the vehicle

1 June 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're so glad you felt comfortable and had ample time to explore the vehicle. Thank you for your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

Wonderful service.

Special thanks to Megan and Sion for their first class customer service, showing patience and assisting me in my purchase without being pushy whatsoever.

1 June 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're delighted to hear about your excellent experience with our team. Thank you for your kind words and for choosing us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Extremely helpful and even put extra…

Extremely helpful and even put extra fuel in to ensure we got home. Would definitely recommend Motorpoint.

26 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're so happy to hear about your positive experience and the extra help with fuel! Thank you for recommending us.

Thank you
Motorpoint

Rated 5 out of 5 stars

So helpful

So helpful, straight dealing, lovely people and so quick and easy. It was a super experience.

30 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We are so pleased you found our team helpful and your experience quick and easy. Thank you for your kind words.

Thank you
Motorpoint

Rated 5 out of 5 stars

Good service

Good service, staff helpful and polite. The car we purchased in 1915 was also from Motorpoint.

25 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate your kind words and are delighted to hear about your positive experience. We value your continued trust.

Thank you
Motorpoint

Rated 5 out of 5 stars

Customer service was top notch.

Customer service was top notch. Sion is a very good man, he made all the process very easy and simple, Sion went extra mile to make sure I was happy eventually as I was very stressed. Am so glad I came to Motorpoint after checking at other outlets. Thank you to all the staff members, very amazing people 😀

23 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're so glad to hear about your positive experience and that we could make the process easy for you. It's wonderful that our team provided such excellent service. Thank you for choosing us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great service

Great service, great value, great people.

25 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate your positive feedback and are glad you found our service valuable and our team great. Thank you!

Thank you
Motorpoint

Rated 5 out of 5 stars

No pressure …

Knowledgeable and polite staff at both Castleford and at Oldbury, no pressure to buy or even make a decision.
The vehicle we bought was extremely well presented and we were allowed to test drive it unaccompanied.

14 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're delighted to hear our staff were knowledgeable and polite, and that you appreciated the no-pressure experience. It's great to know you enjoyed your test drive!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent professional friendly service…

Excellent professional friendly service from their employees who know what they are talking about.

14 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate you sharing your positive experience! We are happy to hear our team provided excellent, professional, and friendly service.

Thank you
Motorpoint

Rated 5 out of 5 stars

Sales person Dawid made our experience…

Sales person Dawid made our experience so relaxing and enjoyable

27 April 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate your kind words. We are glad you had a relaxing and enjoyable experience.

Thank you
Motorpoint

Rated 5 out of 5 stars

Good customer service

Good customer service
Good communication
Competitive prices

13 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We are so glad you had a great experience with our team and pricing.

Thank you
Motorpoint

Rated 4 out of 5 stars

Good purchasing car,not happy about…

Good purchasing car,not happy about looking was basically told here are the keys let me know when you are done. Showing someone how things work without being condescending

8 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate your feedback on your car purchase. We regret that the showing experience wasn't ideal and will use your comments to improve our approach.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service

Excellent service, great selection of cars, friendly knowledgeable staff, very happy overall.

12 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate your 5-star review! We're glad you enjoyed our service, selection, and friendly staff.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great service


We recently purchased my new car and had an excellent experience from start to finish. The sales team was professional, friendly, knowledgeable, and never made me feel pressured during the process. They took the time to explain all the features, options of purchase and answered every question clearly. Benjamin Hudson initially and collection day Dawid Kucharski.

The entire purchase process was smooth, transparent, and well-organized. Delivery of the vehicle was on time, and the car was presented well. I especially appreciated the regular updates and friendly customer service throughout.

I’m very happy with my new car and would definitely recommend this dealership to anyone looking for a hassle-free and trustworthy car buying experience.

5 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're happy you had an excellent experience purchasing your new car. We appreciate your comments regarding the sales team's professionalism, knowledge, and friendly service. We're glad the purchase process was smooth and transparent. Thank you for recommending us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great customer service …

Sion the salesman was excellent by giving us time to make our choice of vehicle without being pushy.
Excellent choice of vehicles, relaxed attentive atmosphere in the showroom.
Great customer service by all the staff.

1 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate you sharing your feedback. We're happy to hear that you felt comfortable making your vehicle choice and that you enjoyed the excellent customer service and relaxed atmosphere.

Thank you
Motorpoint

Rated 5 out of 5 stars

My wife and I were greeted at the door…

My wife and I were greeted at the door and instructed how to use the QR code to access all the information on cars we liked which, and that is a great way to covey information.

6 May 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We're glad you found the QR code helpful for accessing vehicle information. It's great to hear that you and your wife were greeted well upon arrival. Thank you for your feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

The service from the main entrance is…

The service from the main entrance is top notch and friendly staff.Very welcoming.On Sunday I was assisted by a young lady😍Sorry I forgot the name but if i remember correctly she is Lucy.You took me for a test drive and your such an amazing soul.Keep the good work and keep smiling.You doing an amazing job with customer services

3 May 2026
Unprompted review
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff welcoming and helpful during your test drive. We will pass along your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

The young lady I dealt with…

The young lady I dealt with professionally throughout and through she was not pushy and was really helpful thank you

26 April 2026
Motorpoint - Birmingham logo

Reply from Motorpoint - Birmingham

We appreciate you sharing your positive experience! We are so glad to hear that you found our team member helpful and professional. Thanks for your feedback.

Thank you
Motorpoint

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look