Motorpoint - Birmingham Reviews 

Saw a car, spoke to knowledgeable people and drove away in 24 hours Happy 😃
Thanks Jac & Oliver 🤩

uncomplicated and friendly experience provided by Ben from start to finish. Ben was knowledgeable and assisted us in identifying what we needed.
seamless service from start to finish and will return to motorpoint for our future cars.

Professional and friendly service, good prices.

I part exchanged my car for a new one and I all I can say is that the Service was brilliant from Motorpoint especially from Megan and Oliver who were very helpful and made our experience a pleasant one.
I would definitely recommend Motorpoint to anyone who wants a new car.

Chelsea Farquharson was great in helping us find the right car. She helped with the crossover paperwork, sorting out the forms for dvla, insurance and went through everything we needed to know about the new car. We did have a problem with no reversing camera (which I’d specifically asked for) but Chelsea arranged for this to be put right even though she was starting her annual leave. Megan Rankin then took over and was equally helpful arranging someone to come to the house to fit the camera. This took just over a week but was handled professionally and effectively. This is our second car from motorpoint Birmingham and we would definitely use them again.

Hi Motor Point Team Thank you that he helped me a lot in getting the car. He explained everything to me with great patience.
Regarding Shahid

Buying from Motorpoint - check the tyres!
Surprised to find that Motorpoint will sell a car with only 2.5mm of tread (little more than the 1.6mm legal minimum).
Only when I spotted the MoT "advisory" did I check the tread depths - amazed that Motorpoint didn't change the tryes before the sale.

Great staff , good customer service. Quick and reliable..

I had a fantastic experience at Motorpoint Birmingham from start to finish. The whole process was straightforward, transparent, and completely stress-free. The team were professional, friendly, and never made me feel pressured at any stage.

The staff took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with each step of the purchase. The car was presented in excellent condition, exactly as described, and the handover process was smooth and well organised.

What really stood out was the customer service — approachable, knowledgeable, and genuinely helpful. It made what can sometimes feel like a daunting process feel easy and enjoyable.

I would definitely recommend Motorpoint Birmingham to anyone looking for a hassle-free car buying experience and would happily return in the future.

Prompt and friendly service made the whole pocess really easy

I didn’t feel pressured to buy a car, I was left to make my mind up.
I found the staff courteous and very helpful. I have recommended Motorpoint to friends because of the good service.

Sion & Megan were very professional & helpful. Kept me informed throughout. Won’t hesitate to recommend either of them to family & friends

Very friendly staff and was nade to feel very wrlcome

Extremely helpful staff with a special mention to chelsea . Really reasonable prices very quick and easy. Would definitely recommend them.

Hi Ben

Thanks for your service for me it was best experience

Good morning I’m writing a honest review about customer care on my vehicle which I purchased in November 2025 the vehicle came with a 60 month warranty. When I checked the service book there was no stamp to say the vehicle had been serviced. I phoned Motorpoint they said there is no service on the database. There was 23.509 on the clock. I phoned MG to see if they had any records of a service on there database but came back nothing. Motorpoint have sent me a email saying the car is down to me to get it serviced. Please be careful when buying a car from Motorpoint has customer service will not help you. Also if I don’t put a service on car then the warranty is void

I was in a time crunch and just decided to try my luck. All I can say is that within a week I was in a new car

I found the staff professional and helpful but not pushy
I like the fact that you see what you are getting for the price with no hidden costs and no hard sell of extras
It’s my third car from Motorpoint and my next one will be from there too

Chelsea in the Birmingham branch was so friendly and not at all pushy, I’d seen the car I wanted online, went in and spoke to Chelsea she handed me the keys to have a look at it in person and left me too it no hovering or sales patter! Returned the next day got a good trade in price for my car and drove my new car away about an hour later. It was lovely not to feel pressured or rushed and I love my new car.