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Motorpoint - Birmingham Reviews 

512
TrustScore 4.5 out of 5

4.7

2 Lichfield Road, B6 5SU Birmingham, West Midlands, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The customer service very helpful and friendly dealing with Keanan Uppal when I bought my Car is MG HS hybrid plus very nice and looking after me through all the process. This my second car from... See more

Company replied

Rated 5 out of 5 stars

The customer service was informative and not pressured. I felt able to take my time to browse and ask questions if needed. The staff was attentive to my queries.

Company replied

Rated 4 out of 5 stars

Overall good. It will be good to not charge the customer for transporting a vehicle from your another branch, as it dilutes the purpose of accessing the cars available across Motorpoint UK locations.... See more

Company replied

Rated 3 out of 5 stars

Got exactly what i wanted in the car, so that was the main plus. Perhaps i should have been more insistent on getting a full tour of the car given there are a couple of unexpected niggles. But the s... See more

Company replied


Company details

  1. #56 of 90 best companies in Car dealer
  2. #27 of 54 best companies in Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • 2 Lichfield Road, B6 5SU, Birmingham, West Midlands, United Kingdom

  • 0121 7561839
Promotion box for Motorpoint - Birmingham

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.7

Excellent

TrustScore 4.5 out of 5

512 reviews

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4.7

All reviews

(512)

6,066 reviews in the last 12 months

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Rated 5 out of 5 stars

good customer service

looked after by chelsea not at all pushy during or car chat helped us sort out new tax and private plate , and very helpful and great customer service

25 January 2026
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Reply from Motorpoint - Birmingham

We appreciate you taking the time to leave us your feedback. We're happy to hear that you had a great experience and that our team was helpful with your needs!

Thank you
Motorpoint

Rated 5 out of 5 stars

An easy way.

I found that buying a car from motorpoint was very easy and the whole process went very smooth.

24 January 2026
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Reply from Motorpoint - Birmingham

We're happy to hear that buying a car from us was easy and smooth for you. Thank you for sharing your positive experience with us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Friendly & polite staff

Friendly & polite staff. Not pushy or overbearing, never felt like they were trying to give third sell, Chelsea who looked after us & sold us the car was great, would definitely recommend & go back.

27 January 2026
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Reply from Motorpoint - Birmingham

We appreciate you taking the time to leave us your feedback. We're so glad to hear that you found our staff friendly and helpful and that you were pleased with the service you received. We will pass on your kind comments.

Thank you
Motorpoint

Rated 5 out of 5 stars

Keanan is great

I went in with no expectations and was greeted by Keanan who made the experience hassle free, fun and informative. Great at his job and sorted everything I needed for my new car. Within one week I had picked and sorted all the boring stuff out for the car and drove away with it. Great experience would definitely buy from MOTORPOINT again.

24 January 2026
Unprompted review
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Reply from Motorpoint - Birmingham

We're happy to hear that your experience was hassle-free, fun, and informative. We appreciate your positive feedback and are glad we could help you find your new car so quickly. Thank you for choosing us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great service

Great service. Polite and courteous. All cars in good state. Willing to stay late to allow test drive. Great PX price. Well explained additional offers.

17 January 2026
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Reply from Motorpoint - Birmingham

We're happy you found our service great and our team polite. It's wonderful to hear you were pleased with the cars and the additional offers. Thank you for the positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great service

Great service

17 January 2026
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Reply from Motorpoint - Birmingham

thank you for your 5-star review !

Motorpoint Birmingham

Rated 5 out of 5 stars

fantastic experience at motorpoint

I had a fantastic experience at the Motorpoint Birmingham branch when purchasing my new Mazda. From start to finish, the service was absolutely wonderful and made the whole car-buying process smooth and enjoyable.

A special mention has to go to Keanan Uppal and Gurj Atwal, who were both outstanding. They provided amazing help and advice, took the time to answer all my questions, and made sure I felt confident and comfortable with my decision. There was no pressure at any point—just honest, professional guidance and great customer care.

I couldn’t be happier with my new car or the overall experience. I would highly recommend Motorpoint Birmingham to anyone looking to buy a car, especially if you get the chance to deal with Keanan and Gurj. Top-class service all around! ⭐⭐⭐⭐⭐

21 January 2026
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Reply from Motorpoint - Birmingham

We're happy to hear that you had a fantastic experience purchasing your Mazda. We appreciate your kind words regarding the smooth and enjoyable process. It's great to know that the team's help and advice made you feel confident and comfortable. We're grateful for your recommendation!

Thank you
Motorpoint

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service
No pressure and helped me get the deal I wanted

14 January 2026
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Reply from Motorpoint - Birmingham

We're happy to hear that you found our service helpful and friendly. We appreciate you sharing your positive experience with us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Always excellent service from this…

Always excellent service from this seller

15 January 2026
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Reply from Motorpoint - Birmingham

We appreciate you taking the time to leave us a wonderful review! We are so glad to hear you consistently receive excellent service from our team.

Thank you
Motorpoint

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing , good stock, helpful staff, lots of customer parking, easy purchase process

24 December 2025
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Reply from Motorpoint - Birmingham

We're happy to hear that you found our pricing competitive and our staff helpful! It's great to know you had an easy purchase process.

Thank you
Motorpoint

Rated 5 out of 5 stars

Impressive service overall.

Had a good experience with buying a car from motorpoint so far, have had my car for 4 days so hopefully no issues going forward.
All the staff were lovely and welcoming but left us to our own devices whilst looking for cars and put no pressure on the sale. They liked to check in on us regularly whilst we were waiting to ensure we were okay and didn't need anything. Car itself was clean (however was to be expected considering its age), and I was able to test drive it twice without qualm to ensure it was a good fit for me. I understand Motorpoint's business model where there is some attempts to upsell for extended warranty, dashcams, clear coats etc. and so this was to be expected however in my experience this was not lathered on too thick.
Special shout out to Dawid and Gurjit who led us through the buying process and allowed some ridiculous requests including throwing in a motorpoint umbrella to sweeten the deal. The team were chilled out and had a good sense of humour and were approachable for any questions throughout. I was able to pick up the car on the day and overall impressed with the experience. Fingers crossed I run into no issues with the car itself!

27 December 2025
Unprompted review
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Reply from Motorpoint - Birmingham

We're glad you enjoyed your car-buying experience. It's great to know the team made you feel welcome and were helpful. We appreciate your positive comments regarding the purchase process and hope you continue to enjoy your new car!

Thank you
Motorpoint

Rated 5 out of 5 stars

Sion was very attentive to our needs

Sion was very attentive to our needs, and made the sometimes daunting prospect of buying a new car an easy experience. We will be using you again when looking for our next car.

22 December 2025
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Reply from Motorpoint - Birmingham

We're happy to hear that the car-buying experience was made easy and attentive to your needs. Thank you for your positive feedback, and we look forward to assisting you again!

Thank you
Motorpoint

Rated 5 out of 5 stars

Skoda Karoq

The car was just I was looking for . It was cleaned as new . The sales man Dawid was very helpful and informative. He helped me sort out all the paperwork. I am really pleased with the deal . As always all my cars from motorpoint have been top notch.

17 December 2025
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Reply from Motorpoint - Birmingham

We're happy to hear that you found the car you were looking for and that it met your expectations. We're also glad that our sales team provided helpful and informative service. Thank you for your continued trust and positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

Customer service top drawer

The sales person Chelsey was exceptional, very professional when the car was delayed slightly.

15 December 2025
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Reply from Motorpoint - Birmingham

We appreciate your positive feedback and are so glad you had a professional experience, even with the slight delay. Thank you!

Thank you
Motorpoint

Rated 5 out of 5 stars

Easy and clear process

Really happy with the service I received. This was my second time purchasing from Motorpoint. From my initial enquiry right through to driving away, the process was easy and transparent.

12 December 2025
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Reply from Motorpoint - Birmingham

We're happy to hear about the positive service you received and that your second purchase was easy and transparent. Thank you for your continued patronage!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent product knowledge

I have used Motorpoint for the last 12 years PCP each time so simple to do . My recent purchase with Dawid Kucharski was a really good experience . He was so confident with the product knowledge of each car we looked at . Memorable experience for all the right reasons .Thanks to Motorpoint Birmingham

9 December 2025
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Reply from Motorpoint - Birmingham

We're happy to hear that your experience was memorable. It's great to know that our team's product knowledge enhanced your car selection. Thank you for sharing your positive feedback and for being a valued customer for the last 12 years.

Thank you
Motorpoint

Rated 5 out of 5 stars

Easy purchasing experience

Swift transactions. No messing. Very positive experience. Chelsea was assisting another customer and gave us the freedom to inspect the car without being intrusive. Car was best price against main dealerships for the spec and mileage. Would highly recommended

1 December 2025
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Reply from Motorpoint - Birmingham

We appreciate you taking the time to share your very positive experience. We're happy to hear that you felt comfortable inspecting the car and that you were pleased with the price.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent customer service and a great…

Excellent customer service and a great choice of cars

26 November 2025
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Reply from Motorpoint - Birmingham

We're glad you enjoyed your experience with our customer service and car selection. Thank you for your positive feedback; it means a lot to us.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service

Very helpful team to find my sisters first car

26 November 2025
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Reply from Motorpoint - Birmingham

We're glad that our team was very helpful in finding your sister's first car. Thank you for sharing your positive experience with us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Polite attentive staff.

24 November 2025
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Reply from Motorpoint - Birmingham

Thank you for your kind words! We’re really pleased to hear you found our staff polite and attentive. Providing a welcoming and supportive experience is important to us, so it’s wonderful to know we achieved that during your visit.

We appreciate you taking the time to leave feedback and hope to see you again soon. 🚗✨
The Motorpoint Team

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