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Motorpoint - Maidstone Reviews 

454
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TrustScore 4.5 out of 5

4.6

Parkwood Industrial Estate, Bircholt Road, ME15 9XY Maidstone, Kent, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Sold my car to them for a very good price, they paid the full valuation.Quick and easy process and the money was paid straight into my bank. No hidden selling fees. Overall positive experience with fr... See more

Company replied

Rated 5 out of 5 stars

Unbeatable value. I wanted a specific vehicle with low milage and within my budget. I had looked locally. Nothing. They had my exact requirement but in another location. They transported it for me. P... See more

Company replied

Rated 5 out of 5 stars

We had a great service from the team a special mention to Ellie Muncaster who after a trying morning due to the previous company we bought the car we were part exchanging were unwilling to send one of... See more

Company replied

Rated 5 out of 5 stars

I was very anxious for my appointment and Izzie and the lady on reception and were very understanding. The process of selling my car to them was simple provided you have all the correct documents whic... See more

Company replied


Company details

  1. Car dealer
  2. also in
  3. Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Parkwood Industrial Estate, Bircholt Road, ME15 9XY, Maidstone, Kent, United Kingdom

  • 01622 295701
Promotion box for Motorpoint - Maidstone

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

454 reviews

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4.6

All reviews

(454)

5,928 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying my car was a stress free experience

Buying my car was stress free, I arrived at the show room in Maidstone and was greeted in a professional manner by Darcy. I was invited to look over the car and told, no pressure, take your time, was left alone to browse which was excellent as I could have a good look around the car. I ask if I could take it for a test drive and there were no issues just paperwork to fill out which I totally understood. I felt so relax with the whole process of buying my car, Darcy was a credit to your company and the way the car was prepared when I picked it up was excellent. I would recommend anyone looking for a car to visit your show room as my experience at Motorpoint was 10 out 10, top marks, thanks Darcy.

2 November 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hello Mr Allen

Thank you for taking the time to write your kind review of Motorpoint Maidstone. I will pass on your kind words to Darcy.

I hope you enjoy your lovely new car.

Rated 5 out of 5 stars

At no time did I feel pressed to buy

At no time did I feel pressed to buy. Left alone to look. Great service when purchasing car. Everything explained.

28 October 2025
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Reply from Motorpoint - Maidstone

Hello, thank you for taking the time to write your kind review, we very much appreciate your kind words.

Rated 5 out of 5 stars

Excellent customer care

George on the phone and Findley in Maidstone really made my experience! Very professional, informative, understanding and helpful. Quick easy process. Helped with all my random questions and talked me through every step!

30 October 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Hello Adam

Thank you for taking the time to write your review of Motorpoint Maidstone.
Finley is new and to see he has provided excellent customer service is great, i will pass on your kind words.

Rated 5 out of 5 stars

Motorpoint 5*

Was looked after by Tina, who took us through the whole process

25 October 2025
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Reply from Motorpoint - Maidstone

Hello Lee

Thank you for taking the time to write your kind review, we very much appreciate it.
I hope you enjoy your new car.

Rated 5 out of 5 stars

Motorpoint was a good experience.

My experience was very good, staff professional, informative and helpful have used Moterpoint before.

28 October 2025
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Reply from Motorpoint - Maidstone

Thank you for your kind review and coming back to buy again, we do appreciate it.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I initially reserved a car but then decided I preferred a different model spec. The guys at Motorpoint were more than happy to change the car without any penalty. On the day of the collection, the car was presented in immaculate condition and the exchange was a breeze. Can’t fault them. Will use Motorpoint again.

26 October 2025
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Reply from Motorpoint - Maidstone

Hello Stefan
Thank you for taking the time to write your kind review of Motorpoint Maidstone, it is very much appreciated.
We are always here to help and guide our customers with purchasing a new car.

Rated 5 out of 5 stars

Staff at Maidstone were extremely…

Staff at Maidstone were extremely helpful and buy a car was flawless great experience from start to finish

25 October 2025
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Reply from Motorpoint - Maidstone

Hello David
Thank you for your kind review of Motorpoint Maidstone, we very much appreciate it.
It is lovely to read your experience was a positive one, i hope you enjoy your new car.

Rated 1 out of 5 stars

Dont sell your car to them!!

Dont sell your car to them with a remaining finance with it. Awful customer experience, they never reply to email after enquiry few times and if you phone them, the agents are very rude too.

18 October 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We regret to hear about the difficulties you faced with your car sale and finance. We apologize for the lack of communication and the impolite service you experienced. We'll review this to improve our service. Thanks for your feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Chris the sales Rep

24 October 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We appreciate your feedback. We are so glad you had a positive experience with our team member; thank you for sharing.

Thank you
Motorpoint

Rated 5 out of 5 stars

I've had no problems with Motorpoint so…

I've had no problems with Motorpoint so far,very pleased wirh car,young man who was serving/helping me was very polite & helpful.

18 October 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Thank you for taking the time to write a review of Motorpoint Maidstone, we appreciate it.
We hope you enjoy your new car.

Rated 5 out of 5 stars

Great service

Excellent experience collecting my new car from Motorpoint. Finley was friendly, helpful and made the process really smooth.

20 October 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

Thank you for taking the time to write your kind review of Motorpoint Maidstone, i will pass on your kind words to Finley.
We hope you enjoy your new car.

Rated 5 out of 5 stars

Motor point has excellent customer…

Motor point has excellent customer service. Nothing was too much trouble, We had visited a few different car sales and were shocked by how we were treated- especially when we were the ones spending the money! Motorpoint gave us exactly what we were looking for.

13 October 2025
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Reply from Motorpoint - Maidstone

We're happy to hear that our team provided excellent customer service. It's great to know we met your needs and that you had a positive experience with us. Thank you for your feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Highly Recommended

This 5 star rating doesn’t give it justice for the experience with Motorpoint. Bought a brand new BMW 3 series and has given me no problems whatsoever and the customer service is simply exceptional. I would highly recommend getting your car from them. Great People down at Maidstone too.

4 September 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We're happy to hear that you're enjoying your BMW 3 series! It's great to know our Maidstone team provided exceptional customer service. Thank you for recommending us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Megan Standing is a credit to the company

Megan Standing is a credit to the company. Knowledgeable, helpful and thoughtful.
I asked for a car to be bought down from another site and she was very supportive and efficient.

10 October 2025
Unprompted review
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We appreciate you taking the time to share your positive experience. We're happy to hear that the support you received was helpful and efficient when acquiring a vehicle from another location.

Thank you
Motorpoint

Rated 5 out of 5 stars

Megan made a very good job

Megan made a very good job, knowledgeable, friendly and very helpful, she is a credit to your company.

6 October 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We're happy to hear that you had such a positive experience. We appreciate your kind words and are glad that you found our team member so helpful and knowledgeable.

Thank you
Motorpoint

Rated 5 out of 5 stars

Highly recommend

This is the second car we have bought in the last year. My wife and I have been very happy with our purchases. On both occasions the staff at Maidstone have been extremely helpful.

2 October 2025
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Reply from Motorpoint - Maidstone

We're happy to hear you've been very satisfied with your car purchases. Thank you for your positive feedback regarding the helpful staff; we appreciate it!

Thank you
Motorpoint

Rated 5 out of 5 stars

Very good and honest helpful ,quick…

Very good and honest helpful ,quick getting our car , defiantly recommend them

27 September 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We're glad you enjoyed your experience. It is wonderful to know our assistance was helpful and efficient. Thank you for recommending us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Marvellous Maidstone

From the first day to the day I picked up my car the staff were so friendly and helpful m

20 September 2025
Motorpoint - Maidstone logo

Reply from Motorpoint - Maidstone

We appreciate your kind words and are so glad the team provided friendly and helpful service during your car purchase. Thank you!

Thank you
Motorpoint

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