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Motortrustuk Lancaster Reviews 

199
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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and informative. Many people highlight the excellent customer service, noting the ease and efficiency of the car buying process, often describing it as smooth and stress-free. Conversely, a small portion of people felt dissatisfied with product quality and after-sales communication. Reviewers reported issues with the vehicle's condition upon delivery, citing undisclosed defects such as engine leaks, faulty components, or outdated service history. Some also experienced poor communication, noting unresponsiveness, misleading information about fees or vehicle history, and a lack of transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and friendly staff who... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Rated 5 out of 5 stars

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole pr... See more

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(199)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

great Communication

great Communication. Everything done throughly and quickly, every question asked was answered. Really happy with the outcome, thankyou :)

8 June 2026
Unprompted review
Rated 5 out of 5 stars

great communication and trustworthy

spoke to Nathan on the phone regarding a vehicle i had seen, felt totally at ease at buying blind, came to pick the car up a week later and i have definitely made the right choice, totally honest and good communication. will definitely use again in future

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought a car on finance from Chad

I bought a car on finance from Chad. He was polite, kind and helpful from start to finish. He works quickly and efficiently- answering any and all questions I had. Everything was so easy and straight forward. Thank you so much Chad!

6 April 2026
Unprompted review

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