Motortrustuk Lancaster Reviews 

Aidan was really helpful and friendly.

Customer service is awful. Lack of communication throughout. We had to do all the contact or we wouldn’t hear anything. We were told we would be able to collect our car in a few days but in reality it took over 2 weeks. The car we were part exchanging was a non runner. They knew this when they offered a price and said when our new car would be ready to collect. We paid to have our car taken in a couple of days later. Then we hear nothing. It took nearly 2 weeks for them to get the non runner to a garage to get checked (though we were never even told this would happen). The price was agreed with no mention of it being conditional. You expect people in the business to explain everything to you as you don’t buy a car every day!! Then when we do get our car there are 2 big chips in the windscreen. They had been picked up on the AA report but nothing done and we weren’t even advised. Had to take 4 hours out of my day to get repaired in Preston. Then it took a long time to get the money refunded for it and only then when we chased. Asked for the AA report as we want to know what else we haven’t been told. Never received it. Complained to Craig the Sales manager and he only responded when we mentioned legal action. He said the chips had been filled which was clearly a lie. He then said it was too late to get the AA report as it only stayed on the system a certain amount of time. We had first asked for this well within that time. Said we could get a new report done but now won’t respond to us to arrange. No answer about why we weren’t given the AA report on the first time of asking or even the third. Overall a horrific experience from start to finish. Do not use this company,

They were quick to sell the car but not so quick to help when problems appeared. I got fed up of asking for the AA report and getting no response. I raised a complaint, they replied once asking for info, and since then I’ve been ignored. Really poor communication and aftercare.

Car drives well … BUT … so much hassle. I was told that dent on car and scuffs on alloys would be repaired before delivery. They weren’t. After long dispute garage eventually agreed to my having repair done locally. Car advertised as supplied with full service history. It wasn’t. Later found out that last service was in 2020. No tyre inflation kit was supplied. Had to haggle for that as well. Now I find that there isn’t a wheel nut key either. This will add £150 to my bill for replacing all the brake discs and pads.
The people I dealt with were always polite but safe to say I would never buy from Motor Trust again. I would have left a one star review, but I’ve added a star because the car seems sound. Very disappointing!

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I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole process smooth and stress-free.

What I appreciated most was that they kept their word and took care of every fault that was found when I first viewed the car. It’s rare to find that level of honesty and commitment these days, and it really shows how much they value their customers.

I’d 100% recommend Motor Trust Lancaster to anyone looking for a reliable car and a dealership you can truly trust!

Purchased my vehicle from this dealership today, went down last weekend to test drive, liked the car so paid the deposit and picked it up today all prepared and ready for the 150 mile drive home, absolutely perfect, a big thanks to Carl for such an easy way to buy a car hassle free, cheers

Just bought a car from this company and had a great experience the sales guy was Ben Kearns who was excellent and made the whole experience so easy he even arranged for a courtesy car while my new car was ready to pickup top man and top service 😀 👍

Bought my new car today, absolutely love it. Fantastic service, staff friendly and helpful. Thankyou

I was assisted by Aidan Heath at Motortrust UK Lancaster. He helped me from the minute I spoke to him over the phone making sure I got the best price to suit my budget. he included a full warranty in my price to give me peace of mind. A week later I drove 2 hours to go and fetch my car. The car was valeted. The car did have a few issues but Aidan made sure that we got that sorted with no hassles. I drove away a happy excited 42 year old "boy". lol

Great company, great salesmen. Cant wait for my new car

I recently bought a Mercedes GLA.
I have recieved absolutely no sales nor after sales call, when I have emailed relentlessly.
I have no Warranty paperwork.
I have recieved a DD confirmation from DVLA for a completely different car!!!
No one is replying/calling me to fix any issues.
I am so disappointed.

I was very interested in a car that motortrust Lancaster was selling but I was not willing to pay £150 administration fee for a car sales business to do its’ job.

I understand charging a fee for finance. This involves extra work. When I questioned the reason for administration fee for a cash sale, I was told it was so they could replace the car I purchasedwith another car.

I realise this is relatively common place now but I do not go to Tesco’s and get charged an administration fee for them to restock their shelves – that is their business, and I do not see why I should pay one when I buy a car. If they have additional costs, they should be built in to the price.

They lost a sale from me.

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle. We are pleased with it. The vehicle was delivered on the agreed day by a very courteous chap called Junior. Junior showed me around the car answering my questions and finishing up minor paperwork.
Overall a pleasant experience.

Carl from motor trust Lancaster was fantastic helped me pick out a beautiful Mercedes

We recently purchased a car from Lancaster motor trust, Lewis was extremely professional and handled everything from start to finish. The best customer service we have had when purchasing a car.

Great service from Carl! In and out, quick and easy. Car as advertised!

We had a fantastic experience at motor trust thanks to the sales man Louis Higgins he was very helpful not pushy at all and was very friendly made the experience a pleasure 😀 👍 and we love our new car thank you 😀

Part exchanged a car with this company, price all agreed and drove new car away. 2 days later were told we had to pay another £4,000 or return the car as our car was a category D, and they could only sell it for £9,000. In good faith we paid this money only to see 2 days later our car was on the forecourt for £14,495. Put in a formal complaint to the manager, who told us non of his salesman would tell us how much they could sell a car for. It was the manager Craig that told us this and blatantly lied to us. Why would we pay an extra £4,000 if this was not what was said? Do not trust this company .....

Recently purchased a Toyota at Motortrust after shoppping around and was pleasantly deal with by aidan they weren’t pushy at all and it was refreshing. The whole process was easy and stress free