Motortrustuk Lancaster Reviews 

200
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and informative. Many people highlight the excellent customer service, noting the ease and efficiency of the car buying process, often describing it as smooth and stress-free. Conversely, a small portion of people felt dissatisfied with product quality and after-sales communication. Reviewers reported issues with the vehicle's condition upon delivery, citing undisclosed defects such as engine leaks, faulty components, or outdated service history. Some also experienced poor communication, noting unresponsiveness, misleading information about fees or vehicle history, and a lack of transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and friendly staff who... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Rated 5 out of 5 stars

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200 reviews

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No recent history of asking for reviews

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4.4

All reviews

(200)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Flawless service.

Not long ago, I went to Motor Trust, where I discovered the perfect Bmw X5. Kalum was very experienced and made the procedure very easy. I had no pressure- only great service. The performance of the car is excellent and I couldn't be more satisfied with my choice. The financing process was very easy, and I enjoyed the clarity.

19 September 2024
Rated 5 out of 5 stars

Buying a car can be stressful

Buying a car can be stressful, but Motor trust made it an easy and enjoyable experience. I was assigned Nick who proficiently works in your sales department. He demonstrated a deep knowledge of the car while also remaining extremely accommodating while I debated which car to buy. The financing offers were made to me were great as I could make a decision that was within my means. The entire process was smooth and clear from start to finish and I left with a sense of satisfaction that I had made the right decision. If you seek a luxury vehicle then you can't go wrong with this dealership!

1 October 2024
Rated 5 out of 5 stars

Highly recommended

Recently, I headed to Motor trust with the intention of purchasing a Volkswagen golf and the customer service blew my mind. My sales consultant, Nick made everything look easy. He went through all the features of the car, handled all my queries, and made sure that I was comfortable. The people there were friendly. The team took care of the financing process quite effectively and in a reasonable time. This was the most satisfying car purchasing activity I have ever been involved in.

20 September 2024
Rated 5 out of 5 stars

Great place to buy a vehicle- amazing staff.

There was excellent customer service extended to me by all the staff when I went to Motor Trust in search of a 2021 Audi Q7. When I was working with Kalum, he was able to give me all the information regarding the Audi Q7. It was quite easy and no one forced me to reach a conclusion. Greg made sure everything was on point and at the end of it all, I left the showroom with my dream car and a great financial plan that I comfortably managed to stick to. This was really more than what I had anticipated.

20 September 2024
Rated 5 out of 5 stars

A brilliant dealership with fantastic staff.

A Jaguar E-pace is what I managed to acquire from Motor trust, and I can say Nick was brilliant throughout the whole procedure. The first time I stepped into the showroom, he made me feel comfortable and well oriented. He walked me through everything about the Jaguar and assisted me to analyze it's advantages and disadvantages. He made sure I went out with the necessary information to make a decision without any second guessing. I will most definitely go back to Motor trust in order to make more purchases.

1 October 2024
Rated 5 out of 5 stars

An excellent dealership with superb customer care.

While getting my Mercedes Benz C-class at Motor trust, I met Mark who was also attending. He made sure that I was familiar with the features of the car before making any selections. He honesty wanted me to enjoy my pick, and I can say that he is a great professional in client service. I am over the moon with my new vehicle and the appreciation for the team at Motor trust is endless!

19 September 2024
Rated 5 out of 5 stars

Very impressed with the smooth process.

Huge thanks to Kalum. I was impressed with his knowledge and patience- he showed me every feature of the Peugeot 5008 and answered all the queries ensuring I made the right choice. The atmosphere of the showroom was peaceful, and the whole process was made simple in that all the issues to do with financing were stated in detail and resolved quickly. Top it all, Greg the general manager had to come to where I was to find out if I was okay. Would recommend Motor trust to everyone in search of a car.

2 October 2024
Rated 5 out of 5 stars

I went to Motor trust looking for a…

I went to Motor trust looking for a good quality premium vehicle, and I must say that I am very pleased by the service that was offered to me. My sales consultant was Nick, he made my experience of buying a 2020 BMW X3 an excellent one. He was nice enough to go into details, showing their features and differences upon each model. Definitely, motor trust is the place to go for all people who are used to top quality cars and top end services.

2 October 2024
Rated 5 out of 5 stars

For as long as I can remember

For as long as I can remember. i have always wanted a Toyota Yaris and Motor trust made it happen for me! The car was beautiful and I had no issues with the sales team, they were polite, professional and never pushed me to do anything I didn't want. Finance was straightforward and I drove my dream car home the same night. If you are after a luxury car, this is the place to come to.

3 October 2024
Rated 5 out of 5 stars

Couldn't be happier with the service.

I went to motor trust a while ago to see whether they had any Jaguars and left with a 2020 Jaguar XF. I like how the showroom was laid out, and I received wonderful service. They guided me in terms of financing and simplified the process all through.

2 October 2024
Rated 5 out of 5 stars

My experience when using motor trust…

My experience when using motor trust was simply amazing and I am very satisfied with the assistance I had when buying my Lexus Rx. Staff were helpful and made an effort to Walk me through all the options I had. The whole procedure of purchasing was short and hassle free, leaving me with a sense of confidence over the choice I had made.

1 October 2024
Rated 5 out of 5 stars

As I went to Motor trust to check out…

As I went to Motor trust to check out their inventory. I became aware of the ideal Land Rover discovery. The sales staff were great; they were really helpful, hardworking, and knowledgeable. They also assisted in getting great financing as well. Overall, chances are that this couldn't have been any better as far as my purchase is concerned.

12 September 2024
Rated 5 out of 5 stars

Exceptional showroom experience.

I drove to motor trust hoping to have a look at the 2021 BMW X6 and I was actually amazed by all the professionalism involved in the whole process. The team went through every detail of the vehicle with me, assisted me with the financing and ensure that I was comfortable with the purchase and it was a wonderful experience.

9 October 2024
Rated 5 out of 5 stars

Amazing customer service.

It was astounding how Motor trust was. The staff helped me so much in purchasing my Honda Civic. They walked me through the details in a non- intrusive way and the process of getting a finance was speedy and straightforward.

3 October 2024
Rated 5 out of 5 stars

Purchasing my Audi A8 was a breeze due…

Purchasing my Audi A8 was a breeze due to the assistance provided by Motor Trust. The staff was very courteous and polite and provided complete clarity regarding all the aspects of the deal which made the whole deal hassle free. I l also managed to procure the finance that I required in no time. It's a pleasure to go to their showroom!

19 September 2024
Rated 5 out of 5 stars

Couldn't be more satisfied.

Purchasing my 2018 Range Rover sport from Motor trust was straightforward and pleasant. Professional team, car as described - perfect clean. All forms were filled in a very short time and I was already driving my new car home. I'm very happy with the service and recommend it without any doubts.

1 October 2024
Rated 5 out of 5 stars

Motor Trust made purchasing my…

Motor Trust made purchasing my Volkswagen Polo simple and straightforward. The professional level of the team and the quality of their service were faultless throughout the entire process. It was even possible to get the financing in place so that I left the same day in my car! Everything was fine with the car, and I am glad that I bought it.

19 September 2024

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