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Motorway Reviews 

106,800
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be easy, quick, and efficient, making the process straightforward and stress-free from start to finish. Many people praised the helpful, patient, and professional staff and customer service, noting clear communication and effective guidance throughout the user experience. However, some customers experienced issues with pricing, noting that dealers occasionally attempted to reduce the agreed-upon price at collection. A few other people also felt initial valuations or final offers were lower than anticipated, sometimes dropping significantly. Additionally, some reviewers were not happy with communication, citing discrepancies in information or difficulties reaching support.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as straightforward, quick,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting positive experiences, securing... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the process as quick,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial advert was ran Sunday offer £15k. I asked to readvertise during the week. This was initially rejected and then agreed as “our dealers always check ads no matter the day or weekend. S... See more

Company replied

Rated 5 out of 5 stars

The process is complicated with many steps.Motorway was there to help complete each step. Make sure you accurately describe the condition of vehicle to be sold. If on finance you must understand that... See more

Rated 5 out of 5 stars

The process was so easy - handling every step and keeping me informed. Highly impressed throughout the whole process from start to finish. Staff very friendly and extremely patient and helpful. Wou... See more

Rated 5 out of 5 stars

Josh Foreman was so helpful , knowledgeable , patient and understanding He explained everything and restored my confidence in selling my car through their platform I am 82 years old and was ve... See more


Company details

  1. #70 of 97 best companies in Car dealer
  2. #119 of 201 best companies in Online marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107k reviews

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4.4

All reviews

(106,800)

20,434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased with Motorway apart from…

Very pleased with Motorway apart from some issues having photos approved, took me around 90 minutes as some photos were very slow to upload and some had to be re taken 4 or 5 times. Apart from the lengthy time taken to have the advert approved the sale went well and payment was received before the car left my driveway.

18 July 2026
Rated 5 out of 5 stars

Motirway Sale

Car sold in second auction in an overall easy process.
Satisfactory price received.
Motor dealer came to pick it up from my home.
After test drive, no fuss, no quibble.
Cash and online V5C done on drive.
Driver left. 👌

17 July 2026
Rated 5 out of 5 stars

Top experience

Speed of action and constant communication. Helpful instructions at each stage of the process. Total control of the sale. Very quick results.

17 July 2026
Rated 1 out of 5 stars

I sold my car through Motorway…

I sold my car through Motorway expecting the process to be straightforward, but the experience has been incredibly disappointing.

The buying dealer was given a week’s grace to collect because they said they were busy. They then cancelled at the last minute on Wednesday and assured me they would collect late afternoon today. At 5:31pm I called them and was told they were on their way. Two hours later they still hadn’t arrived, and after calling twice more my calls were simply ignored.

The biggest issue for me is Motorway’s lack of supplier vetting. They run the auction platform and choose which dealers are allowed to bid, yet it’s clear they aren’t properly assessing the service these dealers provide. A quick look at some of the dealer reviews would have highlighted the problems.

Selling a car through Motorway means you’re relying on the quality of the dealers they approve. If those dealers waste people’s time, fail to communicate and don’t honour collection arrangements, Motorway has to take responsibility for allowing them onto the platform.

The whole process has been frustrating, wasted my time, and left me questioning how much oversight Motorway actually has over the companies representing them. I certainly wouldn’t use the service again unless they improve the standards expected of their buying network.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy and fairly quick way to sell your…

Easy and fairly quick way to sell your car. Slightly disappointed with the sale price however you have tha option to not accept the dealers bid. Dealer did try to alter the price however negotiation is all part of the deal. Communication is easy and forms to fill in are straightforward. Just make sure you have all documents to hand and follow the step by step process.

14 July 2026
Rated 5 out of 5 stars

I had a fantastic experience selling my…

I had a fantastic experience selling my car through Motorway. The whole process was simple, straightforward, and completely hassle-free from start to finish. Uploading my car details was easy, communication was excellent throughout, and I was kept informed at every stage.

The auction process helped me achieve a great price, and once I accepted the offer, everything moved quickly. The collection was smooth, the buyer was professional, and payment was made promptly as agreed.

I would definitely recommend Motorway to anyone looking to sell their car. It saved me the stress of dealing with private buyers, and I wouldn’t hesitate to use the service again. Five stars!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish, information updates upon every level of journey from giving all the information/ photos of my car through to auction sale got a fair price
Which was settled quick within minutes of finalising everything when there representatives came to collect car who was equally helpful in explaining the end process
Very happy from start to finish

17 July 2026

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